Results-focused public health professional with strength in oral and written skills. Proactive leader with strengths in communication and collaboration. Proficient in leveraging public health and healthcare management knowledge to promote excellence. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes.
• Detail-oriented and able to create meticulous documentation of variables, datasets, and data attributes
Open and maintain customer accounts by recording account information
Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
Maintain financial accounts by processing customer adjustments
Recommend potential products or services to management by collecting customer information and analyzing customer needs
Prepare product or service reports by collecting and analyzing customer information
Contribute to team effort by accomplishing related results as needed
Manage large amounts of incoming traffic
Identify and assess customers' needs to achieve satisfaction
Build sustainable relationships of trust through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Act as the company gatekeeper
Established developmentally-appropriate support groups tobacco education program and activities for elementary and junior high school-aged students ages 5-13.
Counseled students created awareness, and understanding via psycho-education on the impact of tobacco substance use on wellness. The Outcome date of the tobacco program that covered health risk factors of smoking, physical effects of smoking, and strategies young children can utilize if they are faced with peer pressure to attempt use is revealing after going through the program (Initial results before the program = 80% say don't know what to do, so try it. Final outcome survey of counseled students report a 95% choosing "I will not try tobacco substance because it will not give what I want to be well and happy).
Packaged and delivered a warm and cold meal to seniors who are bed bond at home (sick and shut-in).
Assisted manager with planning and preparing health events at the center, including presentations conducted by health professionals for seniors.
Researched key health topics that were vital to participants' health and stored valuable resources on the computer to assist the seniors who may need more information on the various health topics explored.
Provided assistance to seniors with Microsoft's current applications and access to emails, . Also, helped seniors with doctors appointment and referrals from healthcare providers.
Promoted parent and teacher partnerships and communications to support students' educational goals.
Worked collectively with education professionals and caregivers about the danger of sudden infant death syndrome according to the data and studies findings.
Encouraged in-school counseling support for identified students/
participants of strategic ways to reduce the prevalence of sudden infant death syndrome but not limited to their educational and career planning workshops with peers.
Followed-up with outside mental health service providers to coordinate in-school support and organized community workshops on safe sleep education to mothers as a technique to prevent sudden Infant Death Syndrome.
Distributed cribs for babies to participants to promote safe sleep. Created brochures and flyers that outlined the benefits of mothers' breast-feeding infants..
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