Customer Service Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

To help promote organizational objectives by demonstrative professionalism with co-workers, colleagues, clients, and customers, by reinforcing or improving brand awareness and brand recognition that stimulates brand desire and brand loyalty with customers and or with clients alike. And, to ensure and deliver quality merchandising and or marketing professionalism through a strong work ethic with integrity that promotes total customer/client experience and satisfaction.

Skill Highlights
  • Demonstrated Work Skills and Abilities: Maintain constant contact of clients/customers for retention.
  • Knowledge and experience of basic Marketing & Sales theory and practice
  • Computer proficiency in Excel, Word and Power Point
  • Essential quantitative abilities
  • Excellent organizational and interpersonal skills
  • High energy, versatile, multitasking ability with consistent attention to detail
  • Social team player with strong work ethic and a strong independent self-starter
  • Experience with and appreciation for ethnic and cultural diversity
  • Ability to align customer/client relations with strategic objectives
Work Experience
, 07/1999 to Current
Bickford Senior Living Quincy, IL,
  • Musical Instrument Sales & Marketing Moved first year sales from $60,000 wholesale sales to $220,000 in annual sales.
  • Created company image from low-cost Amac Violin supplier of imports to highly recognizable brand, Satori Strings.
  • Headed advertising campaigns from design layout, photography, copy, to print media.
  • Developed strategies for just-in-time ordering, quality control, with our suppliers.
  • Developed positioning by focusing competitive strategies for product placement.
  • Established nationwide dealer contacts database with focus on particular product needs and leads.
  • Maintain constant contact and communications with dealers and suppliers; both nationally and internationally.
, 04/1997 to 02/1998
Bickford Senior Living Davenport, IA,
  • Customer service & Filing Schedule service route maps for daily dispatch assignments for service technicians Daily manual and computerized service revenue and audit projection report.
Customer Service, 07/1992 to 08/1996
Penn National Gaming Biloxi, MS,
  • Assisted customers, corporate clients, and agents with accounts maintenance.
  • Assigned to maintain accounts to keep them current, and to also make billing or service adjustments where necessary autonomously and responsibly.
  • Successfully developed a debt reduction process from debt collection accounts, establishing a higher percentage of payoffs and reinstatements/retention.
  • Prepared and Maintained collecting and posting billing payments for bank deposits.
Vault Clerk/Office Assistant, 07/1989 to 01/1993
Home Base City, STATE,
  • Responsibilities include sales audit of all cashiers total daily sales approximating an average of $125K; which included counting and balancing cashier tills, auditing and balancing the cash vault, and preparing the daily bank deposit from prior day's sales.
  • Other duties included updating and maintaining human recourse records of employee files.
  • Payroll Entry through company computerized intra-net.
  • Worked computer room for downloading and printing daily price changes, and worked loading dock for shipping returns of defective merchandise.
  • Elected official employee club treasurer and group member of employee `Christmas Dinner' fund raiser.
Education and Training
: International Business Management, Expected in Present
LAVC, LAHC, WLAC, and LACC - Los Angeles, CA
GPA: GPA: 3.8

Multi-Degree Candidate: Management, Marketing, Finance

Other Areas of Study Include: Human Relations & Resource Management, Communications, International Business, Entrepreneurship and Small Business Development

Diploma: General Education, Expected in 09/1991
Continental Academy High School - Miramar, FL
GPA: GPA: 4.0

Certificate: Computers in Business, Expected in 06/1989
National Business Academy - Van Nuys, CA
GPA: GPA: 4.0

Certificate: Secretarial Training & Office Technology, Expected in
Oroville Adult School - Oroville, CA
GPA: GPA: 3.8


Studying Business Trends and Developments in Local, State, U.S. and International Business Opportunities.


Soft Skills: Highly Motivated Around Strong Leadership, Strong Independent Self Starter, Cooperative Teamwork, Effective Communication, Flexibility While Maintaining Priorities, Patience Level-Headed Around Schedules, Time management & Deadlines.

Hard Skills: Proficiency, Speed & Accuracy in 10-Key & Data Entry, Data Base, Computer Applications, and Vault Money & Coin Machines.

Additional Information

Hobbies & Activities Include:

Active lifestyle includes; surfing, skiing, hiking, mountain biking, travel, astronomy and photography. Additional interests include movies, music, dance, and cooking.

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Resume Strength

  • Length
  • Personalization
  • Strong Summary
  • Target Job

Resume Overview

School Attended
  • Continental Academy High School
  • National Business Academy
  • Oroville Adult School
Job Titles Held:
  • Customer Service
  • Vault Clerk/Office Assistant
  • Diploma
  • Certificate
  • Certificate

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