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Customer Representative Resume Example

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CUSTOMER REPRESENTATIVE
Professional Summary

Currently seeking a position with a flexible work schedule;affording me the opportunity to attend college courses.

Through my professional career I have learned to perform and have developed extensive customer service skills, effective communication, and precise organizational methods.

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Skills

  • Quick learner
  • Creative problem solver
  • Strategic sales knowledge
  • Multi-line phone talent
  • Analytical and critical thinker
  • Adheres to customer service procedures
  • Marketing savvy
  • WINDOWS Proficient
  • Budgeting expertise
  • Mac/OS Savvy 
  • Exceptional communication skills
Work History
Customer RepresentativeDec 2014 - Aug 2015
VMC Workforce Solutions3300 Sidney Brooks
  • Effectively managed a high-volume of inbound and outbound customer calls.
  • Answered a constant flow of customer calls with up to 10-15 calls in queue per minute.
  • Addressed and resolved customer product complaints empathetically and professionally.
  • Accurately documented, researched and resolved customer service issues.
  • Referred unresolved customer grievances to designated departments for further investigation.
  • Prepared reports and communication for senior management 
  • Oversaw call center employees to ensure customer satisfaction goals were consistently met.
  • Managed high call volume with tact and professionalism.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
  • Greeted customers entering the store to ascertain what each customer wanted or needed.

Customer Representative May 2015 - Current
Family Dentistry From The Heart3630 SE Military Dr.
  • Cynthia Lendof, 210-885-2371
  • Routinely answer phones and schedule/confirm office appointments and procedural treatments.
  • Assist patients with appropriate paperwork and file it into an electronic filing system.
  • Alert staff upon patient arrival and prepare records for dentist review.
  • Accurately recorded treatment information in patient records.
  • Worked closely with patients before, during and after dental procedures.
  • Successfully completed OSHA, ADA and HIPAA compliance trainings.
  • Maintained proper universal precautions and infection control procedures at all times.
  • Regularly solicit patient feedback to improve customer comfort and satisfaction.
  • Maintained clear, organized dental records and reports.
  • Responsible for ordering administrative and dental supplies; Communicate with vendors regarding backorder availability, future inventory and special orders.
  • Provide an elevated customer experience to generate a loyal clientèle.
  • Organize quarterly staff meetings, attending to the agenda set by manager.
  • Actively use Microsoft Office, Word, PowerPoint, Excel, and Access programs.
  • Responsible for office deposits and securing weekly and monthly collection reports to office manager.

Cook/CashierMay 2013
Laguna Madre Seafood CoSan Antonio, TX
  • Supervisor Mike Garza, 210-656-0830 Operated the front register quickly and efficiently.
  • Greeted customers and provided excellent customer service.
  • Maintained high standards of customer service during high-volume, fast-paced operations.
  • Prepared all food orders within prescribed time frame.
  • Assembled food orders while maintaining appropriate portion control.
  • Placed food trays over food warmers for immediate service or stored them in refrigerated storage cabinets.
  • Followed food safety procedures according to company policies and health and sanitation regulations.
  • Prepared quality products while maintaining proper food safety practices, portion control and presentation within service goal times.
  • Strictly followed all cash, security, inventory and labor policies and procedures.
  • Stored food in designated containers and storage areas to prevent spoilage or cross-contamination.
  • Maintained clean and safe environment, including in the kitchen, bathrooms, building exterior, parking lot, dumpster and sidewalk.
  • Cooked and packaged large batches of food that were prepared to order or kept hot until needed.
  • Prepped items for later use to save staff time during busy hours.
Education
High School Diploma: May 2012
East Central High SchoolAdkins, TX

Bachelors: Business AdministrationColumbia Southern University
Business Administration
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Resume Overview

Companies Worked For:

  • VMC Workforce Solutions
  • Family Dentistry From The Heart
  • Laguna Madre Seafood Co

School Attended

  • East Central High School
  • Columbia Southern University

Job Titles Held:

  • Customer Representative
  • Customer Representative
  • Cook/Cashier

Degrees

  • High School Diploma : May 2012
    Bachelors : Business Administration

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