Customer Representative Resume Example
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CUSTOMER REPRESENTATIVE
Professional Summary
Currently seeking a position with a flexible work schedule;affording me the opportunity to attend college courses.
Through my professional career I have learned to perform and have developed extensive customer service skills, effective communication, and precise organizational methods.
Skills
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Work History
Customer RepresentativeDec 2014 - Aug 2015
Nortech Systems IncorporatedBlue Earth
Nortech Systems IncorporatedBlue Earth
- Effectively managed a high-volume of inbound and outbound customer calls.
- Answered a constant flow of customer calls with up to 10-15 calls in queue per minute.
- Addressed and resolved customer product complaints empathetically and professionally.
- Accurately documented, researched and resolved customer service issues.
- Referred unresolved customer grievances to designated departments for further investigation.
- Prepared reports and communication for senior management
- Oversaw call center employees to ensure customer satisfaction goals were consistently met.
- Managed high call volume with tact and professionalism.
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
- Greeted customers entering the store to ascertain what each customer wanted or needed.
Customer Representative May 2015 - Current
Nortech Systems IncorporatedMankato
Nortech Systems IncorporatedMankato
- Cynthia Lendof, 210-885-2371
- Routinely answer phones and schedule/confirm office appointments and procedural treatments.
- Assist patients with appropriate paperwork and file it into an electronic filing system.
- Alert staff upon patient arrival and prepare records for dentist review.
- Accurately recorded treatment information in patient records.
- Worked closely with patients before, during and after dental procedures.
- Successfully completed OSHA, ADA and HIPAA compliance trainings.
- Maintained proper universal precautions and infection control procedures at all times.
- Regularly solicit patient feedback to improve customer comfort and satisfaction.
- Maintained clear, organized dental records and reports.
- Responsible for ordering administrative and dental supplies; Communicate with vendors regarding backorder availability, future inventory and special orders.
- Provide an elevated customer experience to generate a loyal clientèle.
- Organize quarterly staff meetings, attending to the agenda set by manager.
- Actively use Microsoft Office, Word, PowerPoint, Excel, and Access programs.
- Responsible for office deposits and securing weekly and monthly collection reports to office manager.
Cook/CashierMay 2013
Laguna Madre Seafood CoCity , STATE
Laguna Madre Seafood CoCity , STATE
- Supervisor Mike Garza, 210-656-0830 Operated the front register quickly and efficiently.
- Greeted customers and provided excellent customer service.
- Maintained high standards of customer service during high-volume, fast-paced operations.
- Prepared all food orders within prescribed time frame.
- Assembled food orders while maintaining appropriate portion control.
- Placed food trays over food warmers for immediate service or stored them in refrigerated storage cabinets.
- Followed food safety procedures according to company policies and health and sanitation regulations.
- Prepared quality products while maintaining proper food safety practices, portion control and presentation within service goal times.
- Strictly followed all cash, security, inventory and labor policies and procedures.
- Stored food in designated containers and storage areas to prevent spoilage or cross-contamination.
- Maintained clean and safe environment, including in the kitchen, bathrooms, building exterior, parking lot, dumpster and sidewalk.
- Cooked and packaged large batches of food that were prepared to order or kept hot until needed.
- Prepped items for later use to save staff time during busy hours.
Education
High School Diploma: May 2012
East Central High SchoolCity, State
East Central High SchoolCity, State
Bachelors: Business AdministrationColumbia Southern University
Business Administration
Business Administration
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Resume Overview
School Attended
- East Central High School
- Columbia Southern University
Job Titles Held:
- Customer Representative
- Customer Representative
- Cook/Cashier
Degrees
- High School Diploma : May 2012
Bachelors : Business Administration
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