Knowledgeable and dedicated customer service professional with extensive experience in a management role. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Hardworking Customer Service Manager with 20 years of experience working with staff and customers. Trained in project and time management with extensive knowledge of customer service and onboarding staff. Proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results.
Accustomed to working in fast-paced environments with decisive problem-solving skills and competency in defusing high-pressure situations. Superb analytical skills leveraged to proactively improve customer service processes and garner stellar customer feedback.
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