Energetic Administrative Assistant, with 15 years experience in high-level executive support roles. Organized and professional.
Customer Care Supervisor July 2016 to CurrentXerox/Conduent － Madison, MSSupervise a team of 20 plus agents. Monitored time reporting, performed call audits and coached agents in areas of weakness. Weekly team huddles to keep agents abrupt of system updates and learning strategies.
Customer Care Representative September 2006 to April 2015Premier Medical － Jackson, MS
Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
Monitored patient accounts for payment.
Scheduled patient appointments.
Associate Degree : Medical Assistant, 1994Southern Technical College － Jackson, MS