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Customer Care Specialist Resume Example

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CUSTOMER CARE SPECIALIST
Summary

Problem-solver, with 6 years of world class Customer Service skills Good Computer/organizational skills, 45+WPM with 98% accuracy. Also great 10-Key. I can work on a team or by myself. I am multi-functional /multitasking Excellent reading, listening, written and verbal communication skills. Quickly and efficiently learn new skills and can teach/coach others.

Highlights
  • High customer service standards
  • Service solutions expert
  • Conflict resolution proficiency
  • Dedicated to process improvement

  • Employee relations specialist
  • Proficient in customer account software
  • Strong problem solving ability
  • Troubleshooting skills
Experience
  • .
Customer Care Specialist09/2011 － 01/2012Company NameCity, State
  • helping customers with making orders on the website and order status and cancellations.
  • Made reasonable procedure exceptions to accommodate unusual customer requests.
  • Provided accurate and appropriate information in response to customer inquiries.
  • Demonstrated mastery of customer service call script within specified timeframes.
  • Addressed customer service inquiries in a timely and accurate fashion.
Customer Solutions Account Security Specialist08/2008 － 06/2010Company NameCity, State
  • Took care of customer's PayPal account as tech support and as security for financial.
  • Made reasonable procedure exceptions to accommodate unusual customer requests.
  • Addressed customer service inquiries in a timely and accurate fashion.
Security Guard04/2008 － 08/2008Company NameCity, State
  • Security guard contracted out to OPPD to secure and maintain a peaceful environment for customers.
  • Went on patrols to local OPPD electrical power stations and made reports for anything that was out of ordinary.
Emergency Dispatch Operator04/2007 － 05/2008Company Name
  • working in a call center environment doing outbound calls on burglar, hold up, and fire alarms.
  • Assuring emergency alarms are handled in an efficient and timely manner.
  • Confirming with the customers if they are having any technical issues with their alarm service.
  • If required, I would also contact police/fire departments for high priority alarms.
Education
presentHigh School Diploma:Metro Community College - criminal justiceCity, State, usa
2005High School Diploma:Bellevue West High School - generalCity, State, usa
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Resume Overview

School Attended

  • Metro Community College
  • Bellevue West High School

Job Titles Held:

  • Customer Care Specialist
  • Customer Solutions Account Security Specialist
  • Security Guard
  • Emergency Dispatch Operator

Degrees

  • present High School Diploma : Metro Community College - criminal justice
    2005 High School Diploma : Bellevue West High School - general

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