LiveCareer-Resume

custom installer resume example with 20+ years of experience

JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Proficient Installer offering 15+ years of experience focused on customer satisfaction. Maintains up-to-date knowledge of products to educate and answer customer questions. Familiar with quality standards and documentation requirements. Experienced with various power and hand tools and reading tape measures accurately. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Skills
  • Time Management
  • Attention to Detail
  • Customer Service
  • Troubleshooting and Testing
  • Taking Precise Measurements
  • Vehicle Operation
  • Inventory Accountability
  • Positive Attitude
  • Training & Development
Experience
09/2004 to 02/2021 Custom Installer Best Buy | Farmers Branch, TX,
  • Completed scheduled appointments on time to drive quality service.
  • Applied knowledge of carpentry and general construction to finish work.
  • Installed new components or replaced defective parts to restore functionality.
  • Filled out work orders, repair logs and maintenance plans to document work completed.
  • Troubleshot malfunctions and diagnosed issues to service merchandise quickly and fully.
  • Provided exceptional customer experiences to service recipients.
  • Tested and troubleshot customers product to alleviate potential issues.
  • Inspected service vehicles and notified supervisors of needed repair and maintenance requirements.
  • Maintained inventory of supplies, materials and tools to complete work on job sites.
  • Demonstrated proper use of equipment to reduce accidents and meet health and safety requirements.
11/2003 to 09/2004 Area Field Manager U-Haul | Carbondale, IL,
  • Drafted vehicle maintenance and repair reports and budgeted for fleet vehicle care.
  • Created plans to help employees improve by tracking progress and sending results to HR personnel.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
02/1996 to 11/2003 Store Manager Yesway | Crosbyton, TX,
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Updated and maintained store signage and displays.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Evaluated store performance and incorporated feedback to implement improvement plans.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Oversaw storewide merchandising benchmarks to maintain operational excellence.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Preserved product quality by maintaining stockrooms and disposing of damaged items.
  • Reviewed customer feedback to make operational improvements and promote satisfaction.
10/1989 to 11/1995 Training Supervisor Bcfs | Pittsburgh, PA,
  • Cross-trained employees to do other jobs within business, increasing job skills and productivity.
  • Completed evaluations of new employees to determine strengths and customize training.
  • Conveyed current policy, procedure and compliance information to employees.
  • Identified and communicated to management regarding areas needing additional training.
  • Conducted training needs assessments to identify individuals' current level of skill compared to required competency for position.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Oversaw aspects of maintenance, inventory and daily activity management.
  • Coached and developed store associates through formal and informal interactions.
  • Delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Handled scheduling for store shifts to achieve adequate staffing.
  • Answered customer questions and addressed problems and complaints in person and via phone.
  • Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
  • Trained staff on daily duties and supervised and provided feedback, resulting in improved performance and customer satisfaction.
  • Oversaw daily operations by delegating tasks, managing shift changes and conducting keyholder duties to open and close business.
  • Oversaw inventory receiving, stocking, pricing and returns by coordinating with vendors and directing employees.
  • Recruited, interviewed and hired qualified employees to provide top-quality service.
Education and Training
Expected in 06/1992 High School Diploma | UhualPatapsco High School & Center For Arts, Baltimore, MD GPA:
Expected in | Computer Programming Southeastern Vo-tech, Baltimore MD, GPA:

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Resume Overview

School Attended

  • UhualPatapsco High School & Center For Arts
  • Southeastern Vo-tech

Job Titles Held:

  • Custom Installer
  • Area Field Manager
  • Store Manager
  • Training Supervisor

Degrees

  • High School Diploma
  • Some College (No Degree)

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