Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Health Care Manager experienced at directing administrative and personnel matters in a 24/7 care facility for elderly clients. Strong problem-solver with excellent time management skills. versed in research and analysis. Seeking a position to develop and implement new and innovative health care improvement processes and admission procedures.

Driven and compassionate health care professional with 2 years hands-on experience in fast-paced residential and home health environments. Accountable and responsible with a strong focus on patient wellness.

Director of Q-Map and quality assurance driven to achieve the highest levels of client satisfaction through comprehensive client care and emotional support.

Education and Training
Expected in 2018 MBA | Business Administration (Health Care) Post University, Waterbury, CT GPA:

Expected in 2007 GED | Basic Education Community Collage of Aurora, Aurora, CO GPA:
Skill Highlights
  • Staff training and development
  • Sound decision making
  • Claims analysis and review specialist
  • Critical thinking proficiency
  • Cultural awareness and sensitivity
  • Personal and professional integrity
  • Government relations knowledge
  • Staffing management ability
  • Proven patience and self-discipline
  • Motivation techniques specialist
  • Conflict resolution
  • Patient-oriented
Professional Experience
06/2014 to 07/2014 Custodian Carr Lane Manufacturing | Austin, TX,
  • Cleaned, sanitized all areas assigned to at Mile High Stadium prior to and after events scheduled to include the following: concerts,.
  • Picked up trash and disposed of trash and all debris left by persons attending the events.
07/2012 to 2014 Agency Manager / Human Resources Winchoice Usa | Mountain Pine, AR,
  • Provided customer service and was held incumbency of all cash register.
  • Inventoried, stocked, labeled items on a daily basis and reconciled all store logs.
  • Opened and closed store, trained new employees and insured store was tidy for employees and customers who patronized our store.
  • Created annual goals, objectives and budget and made recommendations to reduce costs.Evaluated patient care procedural changes for effectiveness.Carefully selected, developed and retained qualified staff, as well as trained 15Administered, directed and coordinated the activities of the agency.Served as liaison between management, clinical staff and the community.Directed the installation of improved work methods and procedures to achieve agency objectives.Implemented standards and methods to measure the effectiveness of agency activities.Cooperated with other health related agencies and organizations in community activities.Ensured the accuracy of public information and materials.Actively maintained up-to-date knowledge of applicable state and Federal laws and regulations.Sourced and implemented new performance appraisal process.Provided thorough supervision for day-to-day operations of facility in accordance with set policies and guidelines.Regularly evaluated employee performance, provided feedback and assisted, coached and disciplined staff as needed.Diligently monitored the QA (Quality Assurance) program to improve performance and maintain high standards of care.Minimized staff turnover through appropriate selection, orientation, training, staff education and development.Established and maintained positive relationships with government regulators, residents, families, other area health care providers, physicians and community at large.Organized and led weekly personnel meetings with 4Revised policies and procedures in accordance with changes in local, state and federal laws and regulations.Contributed to and participated in community education projects to foster widespread understanding of the prevention and treatment of illnesses.Observed strict confidentiality and safeguarded all patient-related information.Planned, organized, supervised and provided assignments for nursing, technical, office and biomedical staff. Managed an average of [number] employees each shift.Routinely evaluated the overall resident care within the facility and diligently enforced high standards. team members. new staff annually.Assisted in the design and execution of programs that contributed to a 50% growth of the organization in the 1st fiscal year.
03/2000 to 05/2005 Telemarketing Representative Prime Source Staffing | City, STATE,
  • Obtain and evaluate all relevant information to handle product and service inquiries.
  • Handle and resolved all customers complaints.
  • Contacted 1000 household calls per week to promote products resulting in high rate of returns.
  • Developed an effective phone selling technique.

Basic, cash register, customer service, selling, phone high volume of calls,

State Plan of correction,Home health care, Excel, Word, PowerPoint,Access, and other programs. Human Resources, Excellent communication skills, Minutes of meetings

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School Attended

  • Post University
  • Community Collage of Aurora

Job Titles Held:

  • Custodian
  • Agency Manager / Human Resources
  • Telemarketing Representative


  • MBA
  • GED

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