obtain a responsible and challenging position with a progressive company where my talent and ability with a company that provides opportunity for growth and advancement.
Summary-
Motivated and hardworking Associate successfully multitasking in fast-paced environment. Bringing skills to support team and customer needs with fast, high-quality dining assistance. Proficient in keeping tables clear, floors clean and supplies stocked. Good relationship-building and time management abilities.
Skills
Excellent interpersonal and communication skills
Strong decision making skills
Microsoft Word, Excel. Power Point, Access
Shipping and Handling/Cherry Picking
Cashier
Interpersonal and communication
Customer service experience
Customer service
Decision making
Delivery
Merchandising
Access
Excel
Power Point
Windows
Microsoft Word
Quality
Safety
Sales
Shipping
Plumbing repairs
Electric clippers
Leaf blowing
Mixing cleaning chemicals
Janitorial equipment familiarity
Buffing and waxing
Snow removal
MSDS knowledge
Asbestos training
Customer service-focused
Clean driving record
Excellent communication skills
Rug shampooing
Sanitization techniques
Facility maintenance
Floor waxing
Minor repairs
Supply inventory management
Team building
Administrative support
Supervision
Problem resolution
Organization
Process improvement
Business operations
Inventory management
Communications
Team management
Relationship development
Payment processing
Issue resolution
Credit and cash transactions
Customer greeting
Customer assistance
Cash management
Cash register operation
Loss prevention
Coin counting
Cash counting machine operations
ID verification
Product recommendations
Business operations understanding
Multi-line telephone skills
Organization and efficiency
Flexible
50 WPM typing speed
Professional and polished presentation
Multitasking ability
Security understanding
Document control
Team collaboration
Experience
12/2018 to Current
CustodianYmca Kansas City – Ks, KS,
Inspected previously washed dishes to check for cleanliness.
Moved and carried equipment and furniture.
Maintained building interiors with routine deep cleaning of high-traffic areas.
Completed maintenance work such as replacing broken fixtures and fixing minor leaks.
Requested maintenance orders to fix non-working equipment and address any room damage.
Operated backpack vacuum and other power equipment tools to complete daily cleaning.
Cleaned dormitories, athletic buildings, lab and research areas, academic buildings and office areas.
Completed routine maintenance checks, notifying management of any needed repairs.
Responded to requests for building and maintenance repairs and cleanups immediately.
Handled, used and stored hazardous chemical cleaners correctly to prevent injury or illness.
Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
Cleaned components of public areas such as office gym, and classroom.
Notified building managers about needed repairs.
Operated janitorial equipment properly and safely.
Handled custodial needs inside and outside of buildings, including collecting and cleaning up spills.
Immediately cleaned up spills and wet areas on floors resulting from ceiling leaks to prevent customer and personnel falls.
Scraped gum off of hard surfaces and carpet.
Mopped and vacuumed floors and dusted furniture to maintain organized, professional appearance at all times.
Cleaned building floors and steam cleaned and shampooed carpeted areas.
Removed breakfast and lunch garbage after each meal period.
Worked with management to handle major repair problems like serious structural issues.
Washed and spot-cleaned furniture, blackboards, mirrors, wastebaskets and garbage cans, office machines and ashtrays.
Stripped, sealed, finished and polished floors to maintain appearance and remove scratches.
Operated compactors and balers to discard cardboard boxes and trash.
Maintained all janitorial equipment and performed minor repairs to extend life and avoid malfunctions.
Checked and stocked inventory throughout facility to meet expected demands.
Wet mopped and spot mopped public corridors, washrooms and classrooms.
Followed proper handling procedures for chemical cleaners and power equipment to prevent damage to floor and fixtures.
Cleaned buildings and grounds, including bathrooms, fixtures, and windows.
09/2019 to 12/2020
Social Services InternKind (Internships) – San Francisco, CA,
Managed parent support groups addressing topics such as positive discipline and parenting styles.
Entered client data in centralized database and maintained up-to-date case records for all clients.
Referred family members to outside support options to assist with coping during times of increased stress.
Coordinated all activities involving birth parents in conjunction with in-home support counselors.
Explained available housing, domestic violence, employment, education and substance abuse treatment resources to clients.
Met with clients to determine necessary services and make treatment recommendations.
Conferred with clients to discuss options and goals for various services.
Facilitated parental workshops and classes to provide support to children in achieving school and academic success.
Worked with community resources to engage youth in pro-social activities and help families access services.
Interviewed clients to assess situations, capabilities and problems.
Built trust and rapport with victims of violent crimes by remaining calm and compassionate in variety of situations.
Identified appropriate community resources and provided referrals for services.
Reviewed and analyzed violent crime reports to identify crime trends.
Informed victims about legal processes and timelines.
Maintained records of victim contacts for use in emergency or crisis situations.
Coordinated between various entities to manage cases.
Attended hearings with victims to provide emotional support.
Assisted victims with filling out and submitting protective orders.
Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
Greeted visitors, assessed needs and directed to appropriate personnel.
Answered and directed incoming calls using multi-line telephone system.
Sorted incoming mail and directed to correct personnel each day.
Followed security procedures, issued visitor badges, monitored logbooks and reported irregularities.
Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
Prepared, compiled and filed documents as well as reports presented to various parties.
Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
Answered calls to help over clients .
Prepared packages for shipment by generating shipment invoices and setting up courier deliveries.
Maintained daily calendars, set appointments with clients and planned daily office events.
Oversaw office inventory by restocking supplies and submitting purchase orders.
08/2015 to 02/2019
Retail Sales AssociateFast Retailing Co Ltd – Daly City, CA,
Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
Bagged, wrapped and packaged purchases according to customer needs.
Assisted customers by checking system to find merchandise at other locations, arranging for shipments and delivery.
Adhered to all company initiatives and achieved established goals for each.
Drove sales by successfully employing strategies such as upselling and cross-selling.
Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
Completed all assigned training to stay updated on important policies and procedures.
Calculated pricing, scanned tags, applied discounts, collected payment and offered receipts to process transactions.
Helped customers by answering questions and locating merchandise.
Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
Managed cash register operations using POS system, including processing sales and returns.
Help customers load purchased equipment when necessary.
Prepared products for promotional sampling during in-store demonstrations.
Assisted in strategic planning and setup of merchandise displays to promote target products and attract customer traffic.
Built customer loyalty by engaging with and identifying product needs of customers.
Followed all company policies, rules and procedures to promote company goals and maintain safety.
Maintained accurate and attractive merchandise displays to maximize purchases.
Assessed assigned areas and displays to maintain presentable condition, restocking and reorganizing merchandise as needed.
Increased sales through suggestive selling and persuasiveness.
Offered coupons and special deals to increase quantity of customer spending.
Engaged customers, found requested items and explained sales promotions to deliver pleasant shopping experiences.
Promoted customer satisfaction.
Processed payments and maintained accurate drawers to meet financial targets.
Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
Drove sales by effectively upselling and cross-selling products to maximize profitability.
Increased store sales by cross-selling complementary items.
Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Stocked, replenished and organized inventory, completing tasks faster than average associates.
Recruited, hired and trained associates to develop team into productive members with excellent product knowledge
Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
Supported managers with organizing store and showcasing new items in eye-catching displays.
Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty.
Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
Assisted in ringing up sales at registers and bagging merchandise.
Initiated friendly conversation with each customer to determine level of assistance required.
Designed and deployed new display ideas to improve accessibility to merchandise, increasing sales.
Assisted average of customers per day in finding or selecting items.
Fostered customer retention by assessing and meeting product needs.
Kept tabs on competitors by analyzing successes and failures and evaluating impact on market.
Worked with off-site locations to find desired items for customers.
Maintained current store, product and promotional knowledge to drive consistent sales.
Promoted brand through event marketing, demonstrations and sales.
Generated brand awareness and positive product impressions to increase sales.
Maintained assigned area to store standards by setting up and monitoring accurate ad signage and correct merchandise placement.
Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
Prevented store losses by leveraging awareness, attention to detail and integrity to identify and investigate concerns.
Engaged positively with each customer, providing professional and polite support for sales and service needs.
Answered questions about current promotions and resolved issues according to store policies.
Engaged shoppers, providing assistance and information on merchandise and product features.
Education and Training
Expected in
: Business Administration And Management SIMMONS COLLEGE oF KENTUCKY - Louisville, KY, GPA:
Expected in 05/2017
High School Diploma: WAGGENER HIGH SCHOOL - Louisville, KY, GPA:
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