Livecareer-Resume
Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Objective-

obtain a responsible and challenging position with a progressive company where my talent and ability with a company that provides opportunity for growth and advancement.

Summary-

Motivated and hardworking Associate successfully multitasking in fast-paced environment. Bringing skills to support team and customer needs with fast, high-quality dining assistance. Proficient in keeping tables clear, floors clean and supplies stocked. Good relationship-building and time management abilities.

Skills
  • Excellent interpersonal and communication skills
  • Strong decision making skills
  • Microsoft Word, Excel. Power Point, Access
  • Shipping and Handling/Cherry Picking
  • Cashier
  • Interpersonal and communication
  • Customer service experience
  • Customer service
  • Decision making
  • Delivery
  • Merchandising
  • Access
  • Excel
  • Power Point
  • Windows
  • Microsoft Word
  • Quality
  • Safety
  • Sales
  • Shipping
  • Plumbing repairs
  • Electric clippers
  • Leaf blowing
  • Mixing cleaning chemicals
  • Janitorial equipment familiarity
  • Buffing and waxing
  • Snow removal
  • MSDS knowledge
  • Asbestos training
  • Customer service-focused
  • Clean driving record
  • Excellent communication skills
  • Rug shampooing
  • Sanitization techniques
  • Facility maintenance
  • Floor waxing
  • Minor repairs
  • Supply inventory management
  • Team building
  • Administrative support
  • Supervision
  • Problem resolution
  • Organization
  • Process improvement
  • Business operations
  • Inventory management
  • Communications
  • Team management
  • Relationship development
  • Payment processing
  • Issue resolution
  • Credit and cash transactions
  • Customer greeting
  • Customer assistance
  • Cash management
  • Cash register operation
  • Loss prevention
  • Coin counting
  • Cash counting machine operations
  • ID verification
  • Product recommendations
  • Business operations understanding
  • Multi-line telephone skills
  • Organization and efficiency
  • Flexible
  • 50 WPM typing speed
  • Professional and polished presentation
  • Multitasking ability
  • Security understanding
  • Document control
  • Team collaboration
Experience
12/2018 to Current
Custodian Ymca Kansas City Ks, KS,
  • Inspected previously washed dishes to check for cleanliness.
  • Moved and carried equipment and furniture.
  • Maintained building interiors with routine deep cleaning of high-traffic areas.
  • Completed maintenance work such as replacing broken fixtures and fixing minor leaks.
  • Requested maintenance orders to fix non-working equipment and address any room damage.
  • Operated backpack vacuum and other power equipment tools to complete daily cleaning.
  • Cleaned dormitories, athletic buildings, lab and research areas, academic buildings and office areas.
  • Completed routine maintenance checks, notifying management of any needed repairs.
  • Responded to requests for building and maintenance repairs and cleanups immediately.
  • Handled, used and stored hazardous chemical cleaners correctly to prevent injury or illness.
  • Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
  • Cleaned components of public areas such as office gym, and classroom.
  • Notified building managers about needed repairs.
  • Operated janitorial equipment properly and safely.
  • Handled custodial needs inside and outside of buildings, including collecting and cleaning up spills.
  • Immediately cleaned up spills and wet areas on floors resulting from ceiling leaks to prevent customer and personnel falls.
  • Scraped gum off of hard surfaces and carpet.
  • Mopped and vacuumed floors and dusted furniture to maintain organized, professional appearance at all times.
  • Cleaned building floors and steam cleaned and shampooed carpeted areas.
  • Removed breakfast and lunch garbage after each meal period.
  • Worked with management to handle major repair problems like serious structural issues.
  • Washed and spot-cleaned furniture, blackboards, mirrors, wastebaskets and garbage cans, office machines and ashtrays.
  • Stripped, sealed, finished and polished floors to maintain appearance and remove scratches.
  • Operated compactors and balers to discard cardboard boxes and trash.
  • Maintained all janitorial equipment and performed minor repairs to extend life and avoid malfunctions.
  • Checked and stocked inventory throughout facility to meet expected demands.
  • Wet mopped and spot mopped public corridors, washrooms and classrooms.
  • Followed proper handling procedures for chemical cleaners and power equipment to prevent damage to floor and fixtures.
  • Cleaned buildings and grounds, including bathrooms, fixtures, and windows.
09/2019 to 12/2020
Social Services Intern Kind (Internships) San Francisco, CA,
  • Managed parent support groups addressing topics such as positive discipline and parenting styles.
  • Entered client data in centralized database and maintained up-to-date case records for all clients.
  • Referred family members to outside support options to assist with coping during times of increased stress.
  • Coordinated all activities involving birth parents in conjunction with in-home support counselors.
  • Explained available housing, domestic violence, employment, education and substance abuse treatment resources to clients.
  • Met with clients to determine necessary services and make treatment recommendations.
  • Conferred with clients to discuss options and goals for various services.
  • Facilitated parental workshops and classes to provide support to children in achieving school and academic success.
  • Worked with community resources to engage youth in pro-social activities and help families access services.
  • Interviewed clients to assess situations, capabilities and problems.
  • Built trust and rapport with victims of violent crimes by remaining calm and compassionate in variety of situations.
  • Identified appropriate community resources and provided referrals for services.
  • Reviewed and analyzed violent crime reports to identify crime trends.
  • Informed victims about legal processes and timelines.
  • Maintained records of victim contacts for use in emergency or crisis situations.
  • Coordinated between various entities to manage cases.
  • Attended hearings with victims to provide emotional support.
  • Assisted victims with filling out and submitting protective orders.
  • Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
  • Greeted visitors, assessed needs and directed to appropriate personnel.
  • Answered and directed incoming calls using multi-line telephone system.
  • Sorted incoming mail and directed to correct personnel each day.
  • Followed security procedures, issued visitor badges, monitored logbooks and reported irregularities.
  • Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
  • Prepared, compiled and filed documents as well as reports presented to various parties.
  • Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
  • Answered calls to help over clients .
  • Prepared packages for shipment by generating shipment invoices and setting up courier deliveries.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
08/2015 to 02/2019
Retail Sales Associate Fast Retailing Co Ltd Daly City, CA,
  • Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
  • Bagged, wrapped and packaged purchases according to customer needs.
  • Assisted customers by checking system to find merchandise at other locations, arranging for shipments and delivery.
  • Adhered to all company initiatives and achieved established goals for each.
  • Drove sales by successfully employing strategies such as upselling and cross-selling.
  • Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
  • Completed all assigned training to stay updated on important policies and procedures.
  • Calculated pricing, scanned tags, applied discounts, collected payment and offered receipts to process transactions.
  • Helped customers by answering questions and locating merchandise.
  • Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
  • Managed cash register operations using POS system, including processing sales and returns.
  • Help customers load purchased equipment when necessary.
  • Prepared products for promotional sampling during in-store demonstrations.
  • Assisted in strategic planning and setup of merchandise displays to promote target products and attract customer traffic.
  • Built customer loyalty by engaging with and identifying product needs of customers.
  • Followed all company policies, rules and procedures to promote company goals and maintain safety.
  • Maintained accurate and attractive merchandise displays to maximize purchases.
  • Assessed assigned areas and displays to maintain presentable condition, restocking and reorganizing merchandise as needed.
  • Increased sales through suggestive selling and persuasiveness.
  • Offered coupons and special deals to increase quantity of customer spending.
  • Engaged customers, found requested items and explained sales promotions to deliver pleasant shopping experiences.
  • Promoted customer satisfaction.
  • Processed payments and maintained accurate drawers to meet financial targets.
  • Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
  • Drove sales by effectively upselling and cross-selling products to maximize profitability.
  • Increased store sales by cross-selling complementary items.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Stocked, replenished and organized inventory, completing tasks faster than average associates.
  • Recruited, hired and trained associates to develop team into productive members with excellent product knowledge
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Supported managers with organizing store and showcasing new items in eye-catching displays.
  • Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty.
  • Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
  • Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Assisted in ringing up sales at registers and bagging merchandise.
  • Initiated friendly conversation with each customer to determine level of assistance required.
  • Designed and deployed new display ideas to improve accessibility to merchandise, increasing sales.
  • Assisted average of customers per day in finding or selecting items.
  • Fostered customer retention by assessing and meeting product needs.
  • Kept tabs on competitors by analyzing successes and failures and evaluating impact on market.
  • Worked with off-site locations to find desired items for customers.
  • Maintained current store, product and promotional knowledge to drive consistent sales.
  • Promoted brand through event marketing, demonstrations and sales.
  • Generated brand awareness and positive product impressions to increase sales.
  • Maintained assigned area to store standards by setting up and monitoring accurate ad signage and correct merchandise placement.
  • Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
  • Prevented store losses by leveraging awareness, attention to detail and integrity to identify and investigate concerns.
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Answered questions about current promotions and resolved issues according to store policies.
  • Engaged shoppers, providing assistance and information on merchandise and product features.
Education and Training
Expected in
: Business Administration And Management
SIMMONS COLLEGE oF KENTUCKY - Louisville, KY,
GPA:
Expected in 05/2017
High School Diploma:
WAGGENER HIGH SCHOOL - Louisville, KY,
GPA:
Activities and Honors
Additional Information

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Resume Overview

School Attended

  • SIMMONS COLLEGE oF KENTUCKY
  • WAGGENER HIGH SCHOOL

Job Titles Held:

  • Custodian
  • Social Services Intern
  • Retail Sales Associate

Degrees

  • Some College (No Degree)
  • High School Diploma

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