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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary
To obtain a Manager's position that will allow me to utilize my administrative, team building, training and interpersonal skills to a company that appreciates a dedicated hard worker that produces positive results. Successful work experience as a Manager with extensive HR concepts and practices, which includes interviewing and selection, employee coaching and counseling, employee relations, performance management and training. Successful in producing new leaders through Leadership training and mentoring Proficient in HRIS Software, MS Office Suite, CMS, Lawson and Kronos Knowledgeable of federal and state employment laws Knowledgeable of OSHA regulations, including Safety Data Sheets, chemical usage and personal protective equipment. Knowledgeable of basic through advance cleaning concepts and specialized floor treatments such as carpet extraction/bonneting, buffing, burnishing, striping and waxing.
Highlights
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Accomplishments
Experience
01/2015 to Current
Custodial Manager Sbm Management San Antonio, TX,
01/2012 to Present
Environmental Services Manager and Worker Comp Champion Healthcare Services Group Angleton, TX,
  • Manage 7 employees of a 110 beds Rehabilitation and Sub Acute facility.
  • Manage the hiring and training of team members; prepare work schedules and maintain adequate staffing.
  • Provide leadership for Operations employees, including coaching, motivating, mentoring, managing performance, administering disciplinary action and facilitating involuntary separations.
  • Maintain relationship with customers and all departments, including avoidance and resolution.
  • Maintain a stable, competent work force and encourage personal growth of all personnel.
  • Control the costs, payroll, supplies, expenses, order supplies, check shipments and check inventory for appropriateness and efficiency for EVS, Dietary, Clinical and Plant Operations Departments.
  • Maintain and manage all controls for each of Kindred's Operational programs, to include: Operations Logs and Records, Weekly Inspections and Safety Inspections that is in accordance with the facility and department directives.
  • Monitor chemical usage for proper compliance with OSHA standards.
  • Complete injury reports, investigate all injury claims, report them to insurance carrier and maintain files.
  • Conduct monthly team meeting, daily huddles that cover safety, EVS related training and/or company updates.
  • Ensure department's compliance with all health and safety regulations.
  • Instrumental in a successful Joint Commissions visit.
  • Negotiate and award service contracts.
01/2012 to 08/2014
Environmental Services Manager Children's Medical Center City, STATE,
  • Managed 5 supervisors, 4 team leads and 83 employees of the Environmental Services Department which includes the main hospital, 3 on site campuses and 2 off site.
  • Managed the hiring and training of team members; prepare work schedules and maintain adequate staffing; inspected the cleanliness of the facility, sanitation and infection control standards.
  • Maintained strategic view of the business, developed and implemented effective strategies that support, promote and align with the company's vision, mission and values.
  • Shadowed and accompanied supervisors and team leads on site and off site to monitor performance provide feedback and interacted with clinical staff at all levels.
  • Developed standard operational procedures for Operations departments to ensure quality service and minimize errors/mistakes that could impact the customer.
  • Administered or overseen all personnel actions including staffing levels, recruiting, performance reviews and time keeping.
  • Led administrative staff meetings, interdepartmental meetings and participate on committee's as directed.
  • Managed the care and maintenance of department's equipment and supplies/materials.
  • Managed small through large scale projects and completed task at the same time.
  • Ensured quality assurance, safety, infection prevention and environment standards are met.
  • Maintained a stable, competent work force and encourage personal growth of all personnel through periodic evaluation and review.
  • Ensured department compliance with all health and safety regulations.
07/2010 to 11/2011
Ancillary Support Technician Manager Baylor University Medical Center City, STATE,
  • Managed 1 Supervisor, 6 Lead Technicians and 25 employees in the Surgical Services Department.
  • Managed the hiring and training of the AST Department; prepared, work schedules and maintained adequate staffing to transport patients and assist with positioning patients during surgical procedures.
  • Screened applicants through Taleo,.
  • Responsible for making sure Case Carts where properly stocked for surgeries.
  • Conducted performance evaluations and progressive disciplinary sessions.
  • Ensured proper staffing to assist Physicians and other members of the surgical team by holding retractors during all surgical procedures.
  • Maintained budget and expenditures tracking to ensure department budgetary goals are being met, and that costs are controlled as efficiently as possible.
  • Re-stocked/pulled instruments and supplies for upcoming cases.
  • Cleaned and turnover operating rooms.
  • Maintained all controls for Operating Room Department which included: Operations Logs and Records, Scrub Ex machines, Housekeeping Records, Account Records, Monthly Employee Rounding, Payroll using the E-time system, Weekly Inspections, etc., in accordance with Baylor Health Care System and the departmental directives.
01/2007 to 11/2010
Patient Transportation and Safety Manager Environmental Services Baylor At All Saints City, STATE,
  • Assisted the Director in the management, support and training of the Environmental Services and Patient Transport Departments, maintaining the highest possible standards of cleanliness.
  • Managed 7 supervisors, 2 lead technicians, and a 58 team member staff for a 589 bed, 1,178,832 square foot hospital with four on campus buildings.
  • Managed hiring and training of staff.
  • Conducted training on AIDET and Target Selection programs.
  • Rounded daily with clinical staff managers or directors making sure patient needs are being met.
  • Completed new hire forms that included I-9 forms, completed application, W2/4 forms, copies of social security and driver's license.
  • Ensured employees understood FMLA, LOA, STD, medical benefits and payroll processes while conducting New Employee Orientation.
  • Assisted with medical benefits during open season.
  • Processed payroll bi-weekly using Kronos.
  • Maintained HRIS, which included reporting and updating personnel data to ensure consistency within the company systems.
  • Supported Payroll, Benefits, and Employee Relations Departments which included weekly reports and audits to ensure the accuracy of the personnel information entered in databases.
  • Maintained confidential records and personnel files.
  • Traveled to different accounts assisting or training with safety training program.
  • Attended unemployment hearings and instrumental in gathering all required paperwork to HR.
  • Conducted monthly leadership meetings.
  • Conducted training sessions with managers on how to complete required safety forms.
  • Prepared work schedules and maintained adequate staffing.
  • Inspected the cleanliness of the facility, sanitation and maintained infection control standards.
  • Developed systems that allowed Patient Transport to go from 65% accuracy of transporting patients on time to 95% within three months.
  • Developed a stable, competent work force and encourage personal growth of all personnel through periodic evaluation and review.
  • Implemented and maintained a safety program to ensure safe practices for team members.
  • Provided training to new employees, and monthly safety training, effectively preventing injuries.
  • Conducted pre-shift huddles and review all information pertinent to the day's activities.
  • Solved team member/patient problems to exceed client's expectations, and effectively managed team member issues and incidents (including injuries, accidents, emergency response, proper handling of situations involving bodily fluids, etc.).
  • Controlled the following costs for all departments; Payroll, Supplies and Expenses, ordered and purchased supplies through Lawson, check shipments, conduct inventories and monitored supply usage for appropriateness and efficiency.
  • Maintained all controls for each of the Aramark programs, to include: Operations' Logs and Records, Housekeeping and Patient Transport Records, Account Records, Weekly Inspections and Safety Inspections that is in accordance with Aramark and the facility directives.
  • Coordinated and facilitated any repairs for maintenance deficiencies.
  • Monitored chemical usage for proper compliance with OSHA standards.
  • Instrumental in a successful JCAHO visit.
  • Ensured department compliance with all health and safety regulations.
01/2006 to 01/2007
Environmental Services Operations and Safety Manager Baylor At Irving City, STATE,
Education
Expected in
Bachelor degree: Business Management
Cedar Valley College - Lancaster, TX
GPA: GPA: 3.0
Business Management GPA: 3.0
Expected in
: Business Administration
Pennsylvania State University - Abington, PA
GPA:
Business Administration
Expected in
: Business Administration
Burlington Community College - Burlington, NJ
GPA:
Business Administration
Skills
administrative, Benefits, budget, bi, coaching, contracts, client, databases, Employee Relations, forms, hiring, HRIS, HR, infection control, insurance, inventory, Kronos, Lawson, leadership, Director, managing, materials, meetings, mentoring, Payroll, performance reviews, personnel, positioning, processes, quality, quality assurance, maintain files, recruiting, Rehabilitation, repairs, reporting, Safety, staffing, strategic, Supervisor, Surgical Services, view, vision

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Resume Overview

School Attended

  • Cedar Valley College
  • Pennsylvania State University
  • Burlington Community College

Job Titles Held:

  • Custodial Manager
  • Environmental Services Manager and Worker Comp Champion
  • Environmental Services Manager
  • Ancillary Support Technician Manager
  • Patient Transportation and Safety Manager
  • Environmental Services Operations and Safety Manager

Degrees

  • Bachelor degree

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