Highly motivated and purpose driven technician/administrator in the field of IT, with a wide variety of skills and a solid history Have a jovial personality with a "can do " attitude Trained on information security and operated within an to of experience with computer networking and engineering Skills Cisco networking trainedRemote access support Network implementation and troubleshooting LAN and WAN expertise Firmware upgrades knowledge Network device managementVPN configurations Computer / server build and repairAccount security maintenanceInstall/ configure wireless solutionsUser account creationExperience with Windows, IOS and Unix basedSuperb interpersonal skills Operating SystemsFast Learner and team player Extensive usage of Active Directory, PowershellITIL based environment Management and EMC Console
Current01/2016 to 01/2016HCL TechnologiesCary, NC
Information Security training & implementationTake calls from VIP clients and field IT to resolve technical incidentsMonitor company-wide trouble ticket queues.Review logs for some networking devices for unresolved abnormalities and problems.Test and evaluate recommended software to improve performance and usability prior to deploymentImplement organizational units in Active DirectoryDiagnose system hardware and software problems using advanced root-cause analysis.Monitor system logs for company computers and devicesInterview, train, and manage current and future team membersWork with legal team to suppress and transfer confidential information Troubleshot and maintained all networking devices and infrastructure across the enterprise including switches, routers and Kept up-to-date on new developments in computer and network vulnerabilities, data hiding and encryption Conduct blacklist checks of all mail server IP's through free & paid services, as well as FBL loops (return path sponsored) Build processes for creating, modifying and terminating access Serve as a liaison between the user community and software / hardware providers.
Implement security requirements for workstations and personal computers.Log information security violationsupdating security and distribution group memberships.
07/2008 to 07/2012Media Center TechnicianCape Fear Community College
This was a work study position while attending the college, that turned into a contract position after leaving the school.
Entrylevel position that included the following responsibilities; Help teachers & students create, modify and complete documents of all kinds through various programs (Excel,Powerpoint, avid, etc).
Convert all of the college's video courses (vhs) to digital media formatsKeep track of all incoming/outgoing equipment signed out by staff and studentsSet up/ conduct video conferences among employees and students to other campuses and out sourcing contacts Photograph/video manipulation Servicing Smart Carts and other Audio/Visual equipmentFile all papers/documents, and store all equipment/tools in proper places upon receiving themFiling purchase orders and buying necessary equipment through state budget.
Help Desk Administrator / Network Admin InternQueensboro IndustriesWilmington, North Carolina
Monitored company-wide IT related trouble ticket queues.Implemented network security over LAN & VPN connectionsImplemented port securityVisually and digitally inspect temperature sensors to maintain health of servers and network devicesReviewed logs for all networking devices for unresolved abnormalities and problems.
firewallsTested and evaluated software to improve performance and usabilityCommunicated with vendors to resolve network outages and periods of reduced performance.
Documented all server and network problems and other unusual events in detailUpgraded and expanded network systems and their components.Diagnosed system hardware and software problems using advanced root-cause analysisManaged proxy exceptions on individual and group based policiesDesigned and implemented networks in collaboration with CTO and project engineersConducted in-house repairs of failing hardwareServed as a liaison between the user community and software providersAssisted in building server systems installed into racksMonitored IP camera security footage Log security incidentsPurchase and install networking equipment.
Configured and troubleshot VLANsDesigned and updated real time floor mapsTracked network utilization and monitored spikes in data trafficManaged/Modified PBX (VOIP) telephone system (Fonality)Maintained positive relationships with all vendor activity (purchases and sells)Networked personal devices with corporate hard/softwareAssigned static IP's when DHCP deemed unnecessary.
High School DiplomaNew Hanover High SchoolWilmington, NC
Cape Fear CC - Wilmington NC, 28401
Cisco Certified Entry Network TechnicianCisco Learning AcademyRaleigh, NC