cti css resume example with 2+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Recent graduate with excellent research, technical and problem-solving skills. Detail-oriented and able to learn new concepts quickly.
Skills
Planning & Organizing
Reliable & Trustworthy
Supervision & Leadership
Team Building
Organizational Skills
Customer Service
Flexible Schedule
Conflict Resolution
First Aid/CPR
Computer Skills
Relationship Building
Basic Math
Data Management
Friendly, Positive Attitude
Microsoft Office
Training & Development
Critical Thinking
Good Work Ethic
Multitasking and Organization
Records Management Systems
Back Office Operations
Team Leadership
Goal Setting
Revenue Forecasting
Hiring and Training
Documentation and Reporting
Complex Problem Solving
Verbal and Written Communication
Employee Coaching and Motivation
Experience
06/2022 to CurrentCTI CSS Long Beach Unified School District. | Long Beach, CA,
Transported clients to job interviews, medical appointments and mental health visits to meet basic needs.
Attended case management team meetings to staff current clients and provide insight on caseloads.
Developed strength-based, solution-focused individualized goal and action plan to promote permanent housing and self-sufficiency.
Prepared referrals for support services and resources to assist consumers in obtaining self-sufficiency.
Researched and located households and coordinated interviews.
Developed and implemented short- and long-term case management initiatives to improve client programs.
Educated clients and community members about mental or physical illness, substance abuse, medication-assisted treatment and available community resources.
Assisted clients with establishing short-term goals to live successfully in community.
Developed safety plans to minimize crisis risk and intervene with specific procedures.
Assessed risk to client, loved ones or general public through established evaluation procedures.
Offered counseling and stabilization support to reintroduce calm in crisis situations.
Helped clients deal with substance abuse, mental illness and other concerns by delivering personalized counseling support.
Assessed patients in active drug and alcohol withdrawal and provided interventions to manage physical and psychological withdrawal symptoms.
Provided leadership and coordination of various programs using techniques in behavior management and prevention strategies.
04/2021 to 02/2022Child Care WorkerAllhealth Network | Highlands Ranch, CO,
Maintained daily living standards by assisting clients with personal hygiene needs.
Administered medications or treatments as directed by physician or nurse.
Collaborated with social workers to support patients.
Prepared patients for self-management and decision-making responsibilities.
Transported patients to medical, dental and personal care appointments.
Planned and prepared nutritious meals and snacks to meet diabetic, low sodium and high protein diets.
Developed strong and trusting rapport with patients to facilitate smooth, quality care.
Assisted with client personal care needs to foster independence and well-being.
Engaged with patients and families to provide emotional support and daily living instruction.
01/2021 to 05/2021Mental Health Counseling InternHyatt Hotels Corp. | Harrisonburg, VA,
Wrote procedures, reports and technical documents in easy-to-understand terminology.
Maintained clinical documentation of goals and progress.
Managed caseload of multiple sessions weekly using various types of therapies and approaches.
Maintained progress notes and documentation for patient health records.
Conducted mental health counseling using evidence-based practice and clinical models.
Performed comprehensive assessments for each patient.
Revised treatment plans in consultation with clinical psychiatrist based on patient progress.
Led group therapy for students with focus on self-advocacy and empowerment.
08/2019 to 04/2020Night Audit Ameristar Casino Hotel | City, STATE,
Greeted and interacted with guests to assist with check-ins and provide facility and area information.
Checked food and beverage calculations to account for each payment and make corrections.
Posted guest check corrections and late charges to customer profiles.
Reviewed and verified wake-up call list and oversaw call completion during shift.
Aggregated and evaluated overage and shortage data for variance reporting.
Managed front desk and lobby inventory by overseeing restocks.
Supervised hotel employees during night shift.
Reviewed and balanced cash receipts and deposited cash.
Held keys to property to access various areas on grounds for events requiring immediate action such as emergency repairs.
Managed late check-ins and provided information on hotel amenities, including dining establishments, spa hours and room service.
Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
Checked auditing discrepancies by reconciling cash drop and credit card transactions.
Performed balance procedures for hotel accounts and resolved discrepancies.
Education and Training
Expected in 05/2022 to to Bachelor of Science | Clinical PsychologyAlcorn State University, Lorman, MSGPA:
Fall/Spring 2022 - Dean's List
fall/Spring 2021 - President List
Delta Sigma theta Book scolarship Recipient
4.0 GPA
Participated in Alcorn Gospel Choir, Fall/Spring 2021
Graduated magna cum laude
Graduated cum laude
Expected in to to Master of Science | Clinical Mental Health CounselingAlcorn State University, Lorman, MSGPA:
Expected in to to Minor | Business Administration And ManagementAlcorn State University, Lorman, MSGPA:
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