csr2 resume example with 4+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Motivated Customer Relations Professional with working knowledge of auto-dialing systems and above-average sales conversion rates. Adaptable and personable team player focused on providing exceptional customer service every time. Open to travel and willing to work flexible schedules.

Knowledgeable and dedicated customer service professional with extensive experience in Type industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

  • Multitasking Abilities
  • Training and Development
  • Teamwork and Collaboration
  • Dependable and Responsible
  • Attention to Detail
  • Excellent Communication
  • Cultural Awareness
  • Good Telephone Etiquette
  • Active Listening
  • Decision Making
  • Organization and Time Management
  • First Aid/CPR
  • Flexible and Adaptable
  • Interpersonal Communication
  • Self-Motivated
Work History
05/2019 to 01/2021 Csr2 Specialty Staffing | Mahwah, NJ,
  • Informed customers of product, price and policy changes to educate on issues and resolve concerns.
  • Boosted team spirit and performance by communicating clear service expectations and quality goals to each team member.
  • Processed, scheduled and executed customer orders for new and established customers.
  • Leveraged consistent, successful strategies to meet and exceed performance goals.
  • Helped customers complete purchases, locate items and join reward programs.
  • Checked personal identifications during alcohol and tobacco sales.
  • Greeted customers entering store and responded promptly to customer needs.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Answered questions about store policies and addressed customer concerns.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Collected and authorized payments of guests.
  • Stocked, tagged and displayed merchandise as required.
  • Processed customer refunds and exchanges according to established guidelines.
  • Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
  • Restocked and organized merchandise in front lanes.
  • Created price tags and merchandise signs.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Mentored new team members on sales software system operation.
  • Reviewed new promotions and monitored price changes.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Addressed customer needs and made product recommendations to increase sales.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Tallied cash drawer at beginning and end of each work shift.
10/2018 to 04/2019 Server Wellstar Health System | Smyrna, GA,
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Noted special patron requests and followed up with kitchen to confirm delivery.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Processed orders and sent to kitchen employees for preparation.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Inspected dishes and utensils for cleanliness.
  • Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
04/2016 to 03/2018 Cook Friendlys Ice Cream | City, STATE,
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
  • Transitioned between breakfast and lunch service.
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
  • Mentored staff in expectations and parameters of kitchen goals and daily work.
  • Assisted chef with planning easy but elegant appetizers to spark customer interest.
  • Tasted, smelled and pierced food with fork to verify sufficient cooking.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Seasoned and cooked food according to recipes or personal judgment and experience.
  • Communicated closely with servers to fully understand special orders for customers.
  • Changed and sanitized cutting boards, benches and surfaces between tasks to avoid cross-contamination.
  • Ordered and received products and supplies to stock kitchen areas.
Expected in 06/1999 Diploma | General Studies Chenango Valley High School, Binghamton, NY GPA:

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Resume Overview

School Attended

  • Chenango Valley High School

Job Titles Held:

  • Csr2
  • Server
  • Cook


  • Diploma

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