Consist of calling customers for collections, assistance with taking payments and billing process.
Required great communication skills and ability to interact with all typesof customers, needed ability to meet goals and quotas.
Consist of computer literacy, multi task work environment, and typing abilities.
Customer Service Representative, 11/2007 to 08/2008 T Mobile – Hampton, VA
Consist of answering telephones aiding customers with issues with phone services.
Assist customers with technical support with phones, sales and billing, taking payments and account cancellations.
Requires great communication skills and the ability to interact with all types of customers.
Consist of computer literacy,.
Associates Degree: Nursing, 5/05 Norfolk State University - Norfolk, VA. Nursing
New Horizons. Hampton, VA
Licensed Practical Nurse: 6/03
Certified Nursing Assistant: 6/02 Health Occupations Students of America. Newport - News, VA
High School Diploma: 6/03 Menchville High School - Newport News, VA
To bring to your organization enthusiasm, dedication, responsibility, and good work ethic, combined with a desire to utilize my skills obtained through experience. Relevant Qualifications: Exceptional telephone technique and strong computer skills Interpersonal skills resulting in exceptional rapport with people. Able to deal courteously, professionally and tactfully with the public in a variety of circumstances. Has experience in medical surrounding. Decision-making and verbal/written communication Focused, versatile, dependable, flexible, positive, emotionally stable, able to adapt effectively to challenging and emergency situations §Excellent customer service Medical terminology Experience in an office setting
BAE, billing, billings, coaching, great communication skills, computer literacy, credit, customer support, Team lead, letters, listening, notes, medical management, meetings, office, Nursing, safety, sales, scheduling, scripts, switchboard, technical support, telephone, telephones, phones, phone, typing
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Companies Worked For:
Healthnet Federal services
The Family Ark
Portfolio Recovery Associates
Norfolk State University
Health Occupations Students of America. Newport
Menchville High School
Job Titles Held:
CSR Team Lead
Correspondence Representative/ Floor support/ CSR team lead
Medical Service Representative
Customer Service Representative
Associates Degree : Nursing , 5/05 New Horizons. Hampton, VA
Licensed Practical Nurse : 6/03 Certified Nursing Assistant : 6/02 High School Diploma : 6/03
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