Friendly Customer Service Manager with can-do attitude and willingness to help at all times. Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette. As a dedicated CSR with more than 35 years experience and 20 years in Management, I have the Knowledge and posses a firm commitment to customer service that has been described as “second-to-none” by employers.
I am a dependable, reliable honest hard worker who has 35 years experience as a CSR and 20 years in Management call centers.
Promoted to Call Center Manager in less than a year and was #1 in the U.S. in Sales and as a CSR.
Addressed customer service inquiries in a timely and accurate fashion. Developed effective relationships with all call center departments through clear communication. Worked with upper management to ensure appropriate changes were made to improve customer satisfaction. Trained staff on how to improve customer interactions. Maintained up-to-date records at all times.
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