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csr iii resume example with 12+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
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Summary

A results driven retail leader with over 9 years of experience increasing sales through recognition of progress accomplished, team oriented leadership strategies, and strong product knowledge. Detailed oriented to push destination brands, instill client loyalty, and perform retail operations in any location. Professionally versed in all aspects of the business including opening and closing procedures, merchandising, and recruiting. Effectively retains quality talent and develop them to their full potential.

Skills
  • Recruiting and Terminations
  • Employee Training and Development
  • Operationally Motivated
  • Customer Service Driven/Client Relations
  • Staff Management
  • Store Planning and Design
  • Collaborative Manager
  • Inventory control
  • Shrinkage/Loss Prevention
  • Shipping/Receiving
  • Merchandising/Sales
  • Motivational Team Leader
Experience
CSR III, 04/2018 to Current
Bridgestone CorporationMckinney, TX,

Entered the company as an associate. Throughout my time at Goodman I have been cross-trained between the roles and responsibilities of the Warehouse, Driver, promoted to CSR III, and assumed all of the responsibilities of the Store Manager. I furthered my career experience by providing aid at the manufacturing plant providing leadership aid in logistics and transportation. Since then I have provided aid and support to 7 different stores between 2 regions.

  • Actively took ownership over customer concerns, store issues and inventory requirements with action plans.
  • Trained new employees in procedures and policies in order to maximize team performance.
  • Cross-trained staff members, resulting in an increase in customer satisfaction.
  • Assessed customer needs and upsold products and services to maximize store sales.
  • Delivered high level of support to each customer, paving way for future business opportunities and enhance services.
  • Managed branch operations, including sales, customer service, expenses, and record keeping.
  • Daily reviewed store metrics to identify and resolve discrepancies immediately
  • Reorganized sales floor, changing product layout to optimize customer flow and improve product visibility.
  • Delegated work to employees based on shift requirements, individual strengths and unique training.
  • Proactively identified and solved complex problems that impacted operations and business direction.
  • Collaborated with staff to maximize customer satisfaction, eliminate wasteful behaviors, streamline procedures and improve bottom-line profitability.
  • Secured store perimeter and enforced procedures to minimize losses and protect store assets.
  • Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
  • Updated store pricing, signage and merchandising based on current promotions.
  • Completed series of training sessions to advance from associate to Store Manager.
MERCHANDISING STORE MANAGER, 01/2013 to 04/2018
IngredionNorth Kansas City, MO,

Built a highly successful career at The Home Depot. Entered the company as a freight associate and 3 weeks after that became a department supervisor taking full ownership over a $9 million revenue generating department. After one year,
assumed the role of Assistant Manager and claimed full ownership over the entire store that generated $58 million a year. Within this time period I worked in 10 of the 11 stores in the district thriving through numerous changes in management and project events. Due to much success and accomplishments I was promoted to Merchandising Manager and transferred to another store.

Accomplishments

  • Managed over 230 associates. Responsible for driving sales profit and retaining quality talent through investment in the associates and quality hiring process.
  • #1 profit producing selling store in the region of 101 stores in 2015
  • #1 selling store in the district for two consecutive 6 month periods
  • Fulfilled duties of Operations Manager, Night Operations Manager, and Specialty Manager.
  • Provided aid to 5 different stores for Corporate visits. 4 were for the Southern Division President and 1 for the Executive Vice President of the company.
  • Chosen to move to under performing store due to demonstrated ability to raise morale, service levels, and profit.
  • Developed strong routine behaviors, walked every aisle of every section of every department daily, while becoming invested in the associates on the floor through personal genuine interactions to gain associate buy-in and productivity.
  • Recognized by Regional Merchandising Manager for strategic merchandising skill and product staging.
  • Last 6 months store beat plan by 27.1%, Last 12 months store beat plan by 13.4%
  • Grew a $24 million store into a $27 million revenue generating store.

Responsibilities:

  • Employing and terminating employees
  • Tracked and documented performance/issues/punctuality to hold the associates to the same consistent standard.
  • Monitored, maintained, and sustained store inventory through sales history and seasonality driven product
  • Resolve associate conflict as well as associate's personal issues
  • Create and maintain Profit and Loss Report
  • Ensured safety policies and procedures were practiced and executed by all associates
  • Responsible for year-to-date growth compared to the previous year.
  • Monitored and managed metrics:Customer Service, Shrink, Gross Margin, Sales Plans, Comp, Credit Card Applications, Customer Surveys, Incident Reports, Loss Prevention, etc
  • Upheld the store appearance to be Grand Opening Ready everyday
  • Captain of the monthly Town Hall Meetings
DEPARTMENT MANAGER, 01/2009 to 01/2014
LOWE'S HOME IMPROVEMENTCity, STATE,

Entered the store as associate in Garden. Within the first 7 months was assigned to 9 various departments that required quality work. Was rewarded with a position as a Specialist to generate revenue for the store based of white glove/red carpet treatment that focused on selling the entire project. This was executed through closing complete project sales in one transaction. Thus increasing the average selling ticket through add on attachments that delivered long-term benefits for the home improvement project. After much accomplishments of representing the store through recognized progress, I acquired full ownership of the $6 million revenue generating department. During this time I was considered to be a high potential to be promoted to salary and was enrolled in Zone Manager Training.

Accomplishments

  • Top Sales Specialist in the district for 7 consecutive months and ranked #5-#10 in the Regional Top 25 Specialist Report for 10 consecutive months
  • Generated $15k-$35k a week as a Specialist
  • Operated all areas of the store from front end to receiving and from outside garden to lumber.
  • Assisted with opening and closing procedures

Responsibilities

  • Meeting and exceeding sales goals to generate payroll
  • Execute ad projects before ad is made public
  • Monitor and order inventory by tracking sales history through normal sales and peak sales
  • Attend events for product knowledge to share with associates
  • Power equipment certified and a trainer on: forklift, extended reach truck, order picker, and electric pallet jack.
  • Use all machines in the store:lumber saw, cut and thread pipe, score glass, cut tile, make keys, etc
  • Sweep, clean, polish the showroom area
  • Execute plan-o-grams through all seasons to ensure product is current
  • Execute season layout transitions involving product movement
Education and Training
Associate of Applied Science: ENGINEERING, Expected in 2009 to Lone Star COllege - CyFair - HOUSTON, TX
GPA:

GRAD YEAR TBD

High School Diploma: Diploma, Expected in 2007 to Cypress Ridge High School - Houston, TX
GPA:

3.8 GPA

Graduated with Honors

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Resume Overview

School Attended

  • Lone Star COllege - CyFair
  • Cypress Ridge High School

Job Titles Held:

  • CSR III
  • MERCHANDISING STORE MANAGER
  • DEPARTMENT MANAGER

Degrees

  • Associate of Applied Science
  • High School Diploma

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