csr iii resume example with 13+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Skills
Skilled in maintenance and organization
Strong verbal and written communication
Results-driven
Attentive to detail
Fluent in Spanish
Microsoft Office
Problem Resolution
Computer Skills- Sharepoint, Banner
Customer Service
Training & Development
Skilled in Data Maintenance and Organization
Summary
Dedicated, empathic, and caring individual aspiring to provide quality assistance to those in need. Dedicated to making a positive impact on the lives of others, I am seeking the opportunity to utilize my strengths in psychology and communication. Excellent proficiency in operational procedures, equipment inspection, training program development, and the ability to perform well under stress. A number of these skills have also led to success in prior endeavors, and they will continue to do so in a variety of fields in the future.
Education and Training
Master of Arts: Psychology, Expected in 03/2023 - The University of Arizona Global Campus - Chandler, AZ GPA: Status -
Tau Upsilon Alpha, an honorary psychology society Member
Golden Key International Honour Society Member
Delta Alpha Phi Member
Bachelor of Arts: Social & Criminal Justice w, Psychology, Expected in 02/2016 - Ashford University - San Diego, CA GPA: Status -
High School Diploma: , Expected in 08/2005 - Thomson High School - Scranton, PA GPA: Status -
Experience
CSR III , 10/2022 - Current United Community Financial Corp. – Tulsa, OK,
Entering data into the benefit system and databases during the processing of UI claims over the phone
Prioritizing and escalating issues for resolution
Keeping detailed records of all customer communications and facts, and processing documents accurately
Assists claimants and employers with unemployment insurance claims provisions, policies, and requirements
Addressing customer inquiries or issues through research in the benefits system
Contributing to the success of the department and division by remaining flexible and assisting with additional tasks when necessary
Remain calm and professional in stressful circumstances and effectively diffused tense situations.
Proofread documents carefully to check accuracy and completeness of all paperwork.
Integrated professional audio/video systems and provided technical assistance to resolve issues.
Built strong rapport with customers to foster confidence in system installations.
Supervised crew of audio-video installation team members and third-party subcontractors.
Trained 10 employees on company policies and protocols.
Set up commercial systems, projectors, wired and wireless speaker points, teleconferencing equipment, flat panel displays and interactive education-based systems.
Collaborated with team on new technology solutions, implementations and upgrades and advanced integration and automation of hardware and software.
Planned, hosted and supported virtual meetings and troubleshot connectivity issues and user errors without loss of productive meeting time.
Serviced and maintained all audiovisual systems according to project guidelines.
Maintained comprehensive database to track training, certifications and qualifications.
Collaborated with internal teams to produce and maintain knowledge base content.
REGISTRAR CLERK, 07/2006 - 08/2007 Norman Regional Hospital Authority – Woodland, CA,
Answered questions and fulfilled requests with friendly and knowledgeable service.
Collected, evaluated and stored documents securely in permanent records.
Proofread documents carefully to check accuracy and completeness of all paperwork.
Completed college registration for 3000+ students accurately and efficiently.
Welcomed patients to facility and assisted with registration sign-in process.
Responded to incoming department phone calls and directed callers to appropriate team members based on need.
Explained forms and documents to patients, guardians and family members, distributing copies and confirming comprehension.
CASHIER, 12/2004 - 02/2006 Crossroads Diversified Services – City, STATE,
Collected payments and provided accurate change.
Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Helped customers find specific products, answered questions and offered product advice.
Worked closely with front-end staff to assist customers.
Processed sales transactions to prevent long customer wait times.
Accepted cash and credit card payments, issued receipts and provided change.
Learned roles of other departments to provide coverage and keep store operational.
Operated cash register or POS system to receive payment by cash, check and credit card.
CALL TAKER/ DISPATCHER, 06/2003 - 08/2004 GLOBAL PARA TRANSIT – City, State,
Assisted callers with finding specific locations using geographical services.
Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
Answered up to 100+ calls per day in fast-paced environment, transferring callers to appropriate personnel.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Maintained strong call control and quickly worked through scripts to address problems.
Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
Updated customer accounts, addresses and contact information within call management databases.
Additional Information
CERTIFICATIONS & AWARDS
, Army Civilian Foundation Course
DVS VTC Non-Resident Phase
Army Certificate of Achievement
ARMY CIVILIAN ACHIEVEMENT MEDAL
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