CSR Resume Example
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CSR
Summary
Positive, upbeat CSR brings more than 5 years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty.
Skills
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Experience
United Community Bank | Mccaysville , GACSR10/2020 - Current
- Adhered to spelling, grammar and punctuation rules when transcribing data.
- Delivered verbatim transcripts by typing at speeds up to 60 wpm.
- Recorded legal terminology in general setting.
- Gathered and analyzed research data regarding statutes, decisions, legal articles and codes.
- Maintained 100% accuracy when capturing information.
- Created agendas and communication materials for team meetings.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Connectrn | Cortez , FLCNA06/2013 - 11/2017
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
- Documented activities and recorded information in EMR system.
- Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
- Responded to patient alarms and needs-assessment requests to identify course of treatment.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Documented patient intake and dietary requirements, also assisting with feeding and monitoring.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Managed and maintained patient rooms, shared-living areas and nursing stations.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
- Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
- Collaborated with interdisciplinary healthcare teams to provide high-quality patient care.
- Supported diagnostic and treatment procedures, including setting up and operating specialized medical equipment.
- Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
- Examined and addressed lacerations, contusions and physical symptoms to assess and prioritize need for further attention.
- Consulted with nurses to develop patient care plans and evaluate treatment options.
- Engaged with patient family and friends to provide courteous, efficient visit experience.
- Administered personal nursing assistance in pre- and post-operative situations.
Providence Health & Services | Agoura Hills , CAEnvironmental Services Housekeeper08/2009 - 03/2010
- Reviewed daily schedules to plan out cleaning routines and gather needed supplies.
- Helped prevent spread of infections by sanitizing surfaces, furniture and equipment.
- Kept trash cans empty by removing regularly from rooms, bathrooms and hallways.
- Exceeded facility standards regularly by working with detail-oriented approach.
- Maintained floors with regular sweeping, mopping and vacuuming.
- Established hands-on, proactive management style to facilitate improvements to workflow and room turnover.
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Liaised with vendors to obtain best pricing for housekeeping supplies and guest toiletries.
- Commanded controls over expenses and inventory for optimal budget tracking.
- Collaborated with front desk to respond promptly to guest requests and promote positive experience.
- Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy.
- Diminished financial discrepancies by managing payroll and bookkeeping processes.
- Sustained safety protocols to support proper and cost-effective equipment and material usage.
- Stocked room attendant carts with supplies to keep carts organized and clean.
- Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
- Managed client laundry with proper care and attention to needs of different linens and articles of clothing.
- Organized supplies for efficient use based on expected customer needs.
- Emptied wastebaskets and disposed of all soiled linen in guest rooms to reduce spread of germs and enhance freshness.
- Followed manufacturer instructions for using chemicals and equipment to avoid burns, injuries and workplace accidents.
- Laundered sheets and removed stains to restore linens to pristine condition.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Swept and damp-mopped private stairways and hallways.
- Requested maintenance orders to fix non-working equipment and address room damage.
- Mopped and vacuumed floors and dusted furniture to maintain organized, professional appearance at all times.
- Washed and polished glass windows and doors to keep entryways clear and professional.
- Interacted pleasantly with clients and guests when performing daily duties.
- Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Education and Training
Northwest Halifax High School | City, StateGeneral Studies07/2009
- 4.0 GPA
- JROTC Member for 4 Years
- Beta Club Member
- Ranked in Top 25% of class
Halifax Community College | City, StateSome College (No Degree) in Cosmetology
Halifax Community College | City, StateSome College (No Degree) in Cna
Strayer University | City, StateAssociate of Arts in Business Administration And Management07/2011
Strayer University | City, StateBachelor of Arts in Business Administration And Management
Accomplishments
- Computed Data Reports - Provided required weekly, monthly and quarterly reports listing sales figures and client track records.
- Quality Communication - Interacted with 50+ affiliate stations in US and Puerto Rico, ensuring reliable and high-speed delivery to residential and small-business customers.
- Customer Assistance - Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.
- Consistently maintained high customer satisfaction ratings.
Certifications
- Advanced Certificate in Business Accounting
- Leadership Essentials Certificate
- Customer Service Representative Certificate
- CPR Certification
- Association for Project Management (APM)
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School Attended
- Northwest Halifax High School
- Halifax Community College
- Strayer University
Job Titles Held:
- CSR
- CNA
- Environmental Services Housekeeper
Degrees
- General Studies
Some College (No Degree) in Cosmetology
Some College (No Degree) in Cna
Associate of Arts in Business Administration And Management
Bachelor of Arts in Business Administration And Management
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