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CSR Resume Example

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CSR
Summary

Positive, upbeat CSR brings more than 5 years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty.

Skills
  • Report generation
  • 65 WPM
  • Maintaining records
  • Data transcription
  • Customer relations
  • Credit card payment processing
  • Report creation
  • Quality assurance controls
  • Process optimization
  • Business development understanding
  • Adaptive team player
  • Senior leadership support
  • Courteous demeanor
  • Technologically savvy
  • Shipping and receiving understanding
  • High-energy attitude
  • Call center experience
  • Microsoft Office expertise
  • Quality control
  • Problem-solving abilities
  • Stockroom procedures
  • Promotional support
  • Inbound and outbound calling
  • Calm and level-headed under duress
  • Documentation procedures expert
  • Patient relations
  • Medical terminology knowledge
Experience
Maximus Federal | CHester, VACSR10/2020 - Current
  • Adhered to spelling, grammar and punctuation rules when transcribing data.
  • Delivered verbatim transcripts by typing at speeds up to 60 wpm.
  • Recorded legal terminology in general setting.
  • Gathered and analyzed research data regarding statutes, decisions, legal articles and codes.
  • Maintained 100% accuracy when capturing information.
  • Created agendas and communication materials for team meetings.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
home life care | Roanoke Rapids, NCCNA06/2013 - 11/2017
  • Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
  • Documented activities and recorded information in EMR system.
  • Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
  • Responded to patient alarms and needs-assessment requests to identify course of treatment.
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Documented patient intake and dietary requirements, also assisting with feeding and monitoring.
  • Exhibited compassionate care and communication regarding issues surrounding death and dying.
  • Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
  • Managed and maintained patient rooms, shared-living areas and nursing stations.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
  • Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
  • Collaborated with interdisciplinary healthcare teams to provide high-quality patient care.
  • Supported diagnostic and treatment procedures, including setting up and operating specialized medical equipment.
  • Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
  • Examined and addressed lacerations, contusions and physical symptoms to assess and prioritize need for further attention.
  • Consulted with nurses to develop patient care plans and evaluate treatment options.
  • Engaged with patient family and friends to provide courteous, efficient visit experience.
  • Administered personal nursing assistance in pre- and post-operative situations.
Halifax Regional Medical Center | Roanoke Rapids, NCEnvironmental Services Housekeeper08/2009 - 03/2010
  • Reviewed daily schedules to plan out cleaning routines and gather needed supplies.
  • Helped prevent spread of infections by sanitizing surfaces, furniture and equipment.
  • Kept trash cans empty by removing regularly from rooms, bathrooms and hallways.
  • Exceeded facility standards regularly by working with detail-oriented approach.
  • Maintained floors with regular sweeping, mopping and vacuuming.
  • Established hands-on, proactive management style to facilitate improvements to workflow and room turnover.
  • Supervised and supported housekeeping personnel to maximize quality of service and performance.
  • Liaised with vendors to obtain best pricing for housekeeping supplies and guest toiletries.
  • Commanded controls over expenses and inventory for optimal budget tracking.
  • Collaborated with front desk to respond promptly to guest requests and promote positive experience.
  • Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy.
  • Diminished financial discrepancies by managing payroll and bookkeeping processes.
  • Sustained safety protocols to support proper and cost-effective equipment and material usage.
  • Stocked room attendant carts with supplies to keep carts organized and clean.
  • Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
  • Managed client laundry with proper care and attention to needs of different linens and articles of clothing.
  • Organized supplies for efficient use based on expected customer needs.
  • Emptied wastebaskets and disposed of all soiled linen in guest rooms to reduce spread of germs and enhance freshness.
  • Followed manufacturer instructions for using chemicals and equipment to avoid burns, injuries and workplace accidents.
  • Laundered sheets and removed stains to restore linens to pristine condition.
  • Checked inventory for required supplies and made lists for needed cleaning products.
  • Swept and damp-mopped private stairways and hallways.
  • Requested maintenance orders to fix non-working equipment and address room damage.
  • Mopped and vacuumed floors and dusted furniture to maintain organized, professional appearance at all times.
  • Washed and polished glass windows and doors to keep entryways clear and professional.
  • Interacted pleasantly with clients and guests when performing daily duties.
  • Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
  • Employed deep-cleaning techniques for areas in need of additional sanitation.
  • Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Education and Training
Northwest Halifax High School | Littleton, NCGeneral Studies07/2009
  • 4.0 GPA
  • JROTC Member for 4 Years
  • Beta Club Member
  • Ranked in Top 25% of class
Halifax Community College | Weldon, NCSome College (No Degree) in Cosmetology
Halifax Community College | Weldon, NCSome College (No Degree) in Cna
Strayer University | Washington, DCAssociate of Arts in Business Administration And Management07/2011
Strayer University | Washington, DCBachelor of Arts in Business Administration And Management
Accomplishments
  • Computed Data Reports - Provided required weekly, monthly and quarterly reports listing sales figures and client track records.
  • Quality Communication - Interacted with 50+ affiliate stations in US and Puerto Rico, ensuring reliable and high-speed delivery to residential and small-business customers.
  • Customer Assistance - Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.
  • Consistently maintained high customer satisfaction ratings.
Certifications
  • Advanced Certificate in Business Accounting
  • Leadership Essentials Certificate
  • Customer Service Representative Certificate
  • CPR Certification
  • Association for Project Management (APM)
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Resume Overview

Companies Worked For:

  • Maximus Federal
  • home life care
  • Halifax Regional Medical Center

School Attended

  • Northwest Halifax High School
  • Halifax Community College
  • Strayer University

Job Titles Held:

  • CSR
  • CNA
  • Environmental Services Housekeeper

Degrees

  • General Studies
    Some College (No Degree) in Cosmetology
    Some College (No Degree) in Cna
    Associate of Arts in Business Administration And Management
    Bachelor of Arts in Business Administration And Management

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