csr resume example with 5+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Career Overview
I am an enthusiastic, determined individual that is looking for a career with a company that allows me to utilize my skills in customer service to help grow the business by establishing new customer clientele and/or retaining a current customer base.
Core Strengths
I am skilled with programs such as Microsoft Word, Outlook, Excel, Spreadsheet, PowerPoint, Office, OmniForm, and QuickBooks. I type 87 WPM. I am exceptionally knowledgeable of office systems such as printers, fax machines, scanners, multi-line telephones, and computers.
  • Strong organizational skills
  • Active listening skills
  • Seasoned in conflict resolution
  • Sharp problem solver
  • Courteous demeanor
  • Energetic work attitude
  • Store maintenance ability
  • Customer service expert
  • Inventory control familiarity
  • Telecommunication skills
  • Adaptive team player
  • Visual merchandising proficiency
  • Fashion knowledge
  • Opening/closing procedures
Customer Service
  • Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
  • Consistently generated additional revenue through skilled sales techniques.
Customer Interface
  • Greeted customers upon entrance and handled all cash and credit transactions.
  • Assisted customers over the phone regarding store operations, product, promotions and orders.
Database Maintenance
  • Assisted in the managing of the company database and verified, edited and modified members’ information.
Work Experience
09/2011 to 05/2014 CSR Sonepar Usa | West Columbia, SC,
  • Supvsr: various-reachable at 800-943-2792
  • While employed with this web-based customer service group, I worked with companies such as Toys R Us and Home Shopping Network.
  • For each, I fielded calls and applied customer requests to different programs for each company.
  • For Toys R Us, I assisted customers with account information, web purchases, and various inquiries about carried products.
  • For HSN, I completed orders for customers calling in and gave information about advertised products, company policies, and return procedures.
  • I ended my position with this employer because they did not offer any maternity leave options for the upcoming birth of my son in August 2014.
09/2010 to 06/2011 CSR/TSR Motorola Solutions | Wyoming, WY,
  • Mngr: Doyle Bullard (XXX) 323-5859.
  • Provided customers with assistance for placing new orders, billing inquiries, service education, and general questions/concerns/needs.
  • As a tech support rep (company offered digital voice, video((DISH and DirecTv)), and internet), troubleshot equipment, utilized resources to help customers regain services, scheduled on-site technicians, worked with team members to provide satisfactory outcome for customers with problem issues.
  • Helped new hires to call center with company protocols, learn tools used for assisting customers (websites, equipment manuals, creating trouble tickets, etc).
  • The company suffered a contract loss with a primary investor and was forced to layoff our entire staff.
03/2010 to 07/2010 Administrative Assistant Silverspot Cinemas | Miami, FL,
  • Supvsr: Cecillia Dion (XXX) 487-4340.
  • Performed routine clerical tasks required in the collection, control, review, processing, and reporting of personnel and payroll data for approximately 200 employees.
  • Carried out employee selection and hiring functions, including processing personnel actions.
  • Maintained personnel files and administrative records.
  • Assisted in the processing of accident forms, travel vouchers, and time and attendance records.
  • This was a temporary position, as the census occurs only every 10 years.
11/2008 to 09/2009 Assistant Manager Rent A Center | City, STATE,
  • Manager: Enrico Salituro (704) 535-7420.
  • Responsible for sales of merchandise to new customers and maintaining of current customer base relationships.
  • In charge of front desk and showroom, as well as managing employees and cash transactions.
  • Helped to grow store customer count from 450 to 725 in less than a year and was ranked 35th in the district out of over 200 stores.
  • I was forced to resign my position with this company as my transportation failed and I was unable to travel the considerable distance from home.
2005 to 01/2006 Title Loan Manager No Limit, LLC | City, STATE,
  • Supvsr: Christie Knight (XXX)285-9467.
  • Processed loan agreements, created advertising material as well as all company paperwork (letterheads, documents, etc.), maintained customer files, answered phones, trained employees, encouraged business growth through hands-on advertising, utilized my knowledge of computer programs such as Microsoft Word, Excel, Access, Powerpoint, and Quickbooks.
  • I left this position due to maternity difficulties.
Educational Background
Expected in June 1998 | High School Great Falls High School, Great Falls, SC GPA:
Expected in May 2000 Associate of Arts | Media Arts University of South Carolina-Lancaster, Lancaster, SC GPA:
administrative, advertising, billing, call center, clerical, customer service, fax machines, forms, hiring, managing, Access, Excel, Office, Outlook, PowerPoint, Microsoft Word, multi-line telephones, Network, payroll, personnel, policies, printers, protocols, QuickBooks, reporting, sales, scanners, Spreadsheet, tech support, phones, transportation, type, video, websites

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • Great Falls High School
  • University of South Carolina-Lancaster

Job Titles Held:

  • CSR
  • Administrative Assistant
  • Assistant Manager
  • Title Loan Manager


  • Associate of Arts

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: