LiveCareer-Resume

csr resume example with 5+ years of experience

JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Career Overview
I am an enthusiastic, determined individual that is looking for a career with a company that allows me to utilize my skills in customer service to help grow the business by establishing new customer clientele and/or retaining a current customer base.
Core Strengths
I am skilled with programs such as Microsoft Word, Outlook, Excel, Spreadsheet, PowerPoint, Office, OmniForm, and QuickBooks. I type 87 WPM. I am exceptionally knowledgeable of office systems such as printers, fax machines, scanners, multi-line telephones, and computers.
  • Strong organizational skills
  • Active listening skills
  • Seasoned in conflict resolution
  • Sharp problem solver
  • Courteous demeanor
  • Energetic work attitude
  • Store maintenance ability
  • Customer service expert
  • Inventory control familiarity
  • Telecommunication skills
  • Adaptive team player
  • Visual merchandising proficiency
  • Fashion knowledge
  • Opening/closing procedures
Accomplishments
Customer Service
  • Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Sales
  • Consistently generated additional revenue through skilled sales techniques.
Customer Interface
  • Greeted customers upon entrance and handled all cash and credit transactions.
  • Assisted customers over the phone regarding store operations, product, promotions and orders.
Database Maintenance
  • Assisted in the managing of the company database and verified, edited and modified members’ information.
Work Experience
09/2011 to 05/2014 CSR Sonepar Usa | West Columbia, SC,
  • Supvsr: various-reachable at 800-943-2792
  • While employed with this web-based customer service group, I worked with companies such as Toys R Us and Home Shopping Network.
  • For each, I fielded calls and applied customer requests to different programs for each company.
  • For Toys R Us, I assisted customers with account information, web purchases, and various inquiries about carried products.
  • For HSN, I completed orders for customers calling in and gave information about advertised products, company policies, and return procedures.
  • I ended my position with this employer because they did not offer any maternity leave options for the upcoming birth of my son in August 2014.
09/2010 to 06/2011 CSR/TSR Motorola Solutions | Wyoming, WY,
  • Mngr: Doyle Bullard (XXX) 323-5859.
  • Provided customers with assistance for placing new orders, billing inquiries, service education, and general questions/concerns/needs.
  • As a tech support rep (company offered digital voice, video((DISH and DirecTv)), and internet), troubleshot equipment, utilized resources to help customers regain services, scheduled on-site technicians, worked with team members to provide satisfactory outcome for customers with problem issues.
  • Helped new hires to call center with company protocols, learn tools used for assisting customers (websites, equipment manuals, creating trouble tickets, etc).
  • The company suffered a contract loss with a primary investor and was forced to layoff our entire staff.
03/2010 to 07/2010 Administrative Assistant Silverspot Cinemas | Miami, FL,
  • Supvsr: Cecillia Dion (XXX) 487-4340.
  • Performed routine clerical tasks required in the collection, control, review, processing, and reporting of personnel and payroll data for approximately 200 employees.
  • Carried out employee selection and hiring functions, including processing personnel actions.
  • Maintained personnel files and administrative records.
  • Assisted in the processing of accident forms, travel vouchers, and time and attendance records.
  • This was a temporary position, as the census occurs only every 10 years.
11/2008 to 09/2009 Assistant Manager Rent A Center | City, STATE,
  • Manager: Enrico Salituro (704) 535-7420.
  • Responsible for sales of merchandise to new customers and maintaining of current customer base relationships.
  • In charge of front desk and showroom, as well as managing employees and cash transactions.
  • Helped to grow store customer count from 450 to 725 in less than a year and was ranked 35th in the district out of over 200 stores.
  • I was forced to resign my position with this company as my transportation failed and I was unable to travel the considerable distance from home.
2005 to 01/2006 Title Loan Manager No Limit, LLC | City, STATE,
  • Supvsr: Christie Knight (XXX)285-9467.
  • Processed loan agreements, created advertising material as well as all company paperwork (letterheads, documents, etc.), maintained customer files, answered phones, trained employees, encouraged business growth through hands-on advertising, utilized my knowledge of computer programs such as Microsoft Word, Excel, Access, Powerpoint, and Quickbooks.
  • I left this position due to maternity difficulties.
Educational Background
Expected in June 1998 | High School Great Falls High School, Great Falls, SC GPA:
Expected in May 2000 Associate of Arts | Media Arts University of South Carolina-Lancaster, Lancaster, SC GPA:
Skills
administrative, advertising, billing, call center, clerical, customer service, fax machines, forms, hiring, managing, Access, Excel, Office, Outlook, PowerPoint, Microsoft Word, multi-line telephones, Network, payroll, personnel, policies, printers, protocols, QuickBooks, reporting, sales, scanners, Spreadsheet, tech support, phones, transportation, type, video, websites

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Resume Overview

School Attended

  • Great Falls High School
  • University of South Carolina-Lancaster

Job Titles Held:

  • CSR
  • CSR/TSR
  • Administrative Assistant
  • Assistant Manager
  • Title Loan Manager

Degrees

  • Associate of Arts

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