csr resume example with 13 years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.

  • Building Customer Trust and Loyalty
  • Understanding Customer Needs
  • Customer Account Management
  • Creative Problem Solving
  • Transaction Processing
  • Efficient and Detail-Oriented
  • Responding to Difficult Customers
  • Call Documentation
  • Calm and Professional Under Pressure
  • Upselling Products and Services
  • Customer Service
  • Multitasking and Prioritization
  • Upbeat and Positive Personality
  • Verbal and Written Communication
  • Customer Retention Strategies
  • Microsoft Office Expertise
  • High-Energy Attitude
  • Quality Assurance Controls
  • Customer Relations
  • Problem-Solving Abilities
  • Call Center Operations
CSR, 07/2021 to Current
Fogo De ChaoSan Diego, CA,
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Developed strong customer relationships to encourage repeat business.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Answered customer inquiries involving rates, products and loan application status to facilitate quality customer service.
  • Educated customers on variety of loan products and available credit options to promote valuable decision-making.
  • Met with applicants to obtain information for loan applications and answer questions about process.
  • Analyzed applicants' financial status and credit and property evaluation to determine feasibility of granting loan.
  • Recommended loan approvals and denials based on customer loan application reviews.
  • Reviewed loan agreements to confirm completeness and accuracy.
  • Performed daily maintenance of loan applicant database.
  • Notified customers of delinquent accounts with attempt to collect outstanding amounts.
  • Arranged for debt repayment and established repayment schedule based on customer finances.
Assistant Branch Manager , 11/2020 to 07/2021
Hmn Financial, Inc.Albert Lea, MN,
  • Monitored daily operations and supported Branch Manager in necessary duties.
  • Worked with regulatory representatives to complete accurate filings and maintain compliance.
  • Built client rapport through frequent individualized recommendations for financial products and services.
  • Supervised 2 branch team members and provided management with suggestions regarding performance assessments.
  • Developed strategy to achieve target sales goals.
  • Networked within communities to identify and capitalize on business opportunities.
  • Evaluated credit application to determine risk factors and financial feasibility.
  • Verified cash by balancing cash drawers and maintaining cash count records.
  • Assigned duties to employees and examined work for accuracy, neatness and timeliness.
  • Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
  • Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
Assistant Store Manager, 03/2010 to 10/2020
The Furniture MartWoodbury, MN,
  • Answered customer questions and addressed problems and complaints in person and via phone.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Handled complaints from customers by empathetically listening, recording details and offering solutions.

  • Handled scheduling for store shifts to achieve adequate staffing.
  • Supervised cashiers in processing credit, debit and cash payments to streamline sales.
  • Maintained inventory by checking merchandise to determine levels.
  • Delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Coached and developed store associates through formal and informal interactions.
  • Oversaw aspects of maintenance, inventory and daily activity management.
  • Checked monthly sales and performance reports to support operational planning and strategic decision-making.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Education and Training
High School Diploma: , Expected in 05/2008
Franklin County High School - Carnesville,

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Resume Overview

School Attended

  • Franklin County High School

Job Titles Held:

  • CSR
  • Assistant Branch Manager
  • Assistant Store Manager


  • High School Diploma

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