Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
Knowledgeable and dedicated customer service professional with extensive experience in retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Hardworking Customer Service Representative with 20 years of experience. Trained in project and time management proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Able to enhance customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Focused customer service professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering 4 years of experience in related roles, as well as passion for always improving numbers, enhancing knowledge and exceeding expectations.
Skills
Complaint resolution
Strategic sales knowledge
Credit card processing
Service standard compliance
Money handling abilities
Warehousing functions
Shipping procedures understanding
Sale expertise
Stocking and replenishing
Retail store support
Stock management
Recordkeeping strengths
Receiving support
POS systems expert
Work History
12/2018 to 08/2019CsrApex Systems | Mesa, AZ,
Compiled customer feedback and recommended service delivery improvements to management.
Cultivated customer loyalty, promoted repeat customers and improved sales.
Answered customer telephone calls promptly to avoid on-hold wait times.
Offered advice and assistance to customers, paying attention to special needs or wants.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
Provided primary customer support to internal and external customers in fast-paced environment.
Regularly exceeded daily sales and product add-on quotas.
Responded to customer requests for products, services and company information.
Achieved top satisfaction, retention and referral rankings on consistent basis.
Completed diverse tasks on daily basis to serve customer needs, including processing and issuing money orders, managing returns and exchanges, and logging daily shipments.
Aided senior leadership during executive decision-making processes and generated daily reports to recommend corrective actions and improvements.
Provided advice and front-line expertise to internal committees in order to improve team, service and procedural standards.
Capitalized on opportunities to enhance customer experiences and bring in repeat business.
Recommended, selected and helped locate merchandise based on customer needs and desires.
Improved service quality and increased sales by developing strong knowledge of company's products and services.
Documented conversations with customers to track requests, problems and solutions.
Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
Escalated customer concerns, store issues and inventory requirements to supervisors.
Worked with managers to develop service improvement initiatives.
Achieved high customer satisfaction scores by de-escalating complaints quickly.
Prepared and sold broad range of customized merchandise to individuals and commercial accounts.
Achieved high sales percentage with consultative, value-focused customer service approach.
Delivered high level of service and support to each customer, paving way for future business opportunities.
Mentored junior team members and managed employee relationships.
Exceeded team goals and collaborated with staff to implement customer service initiatives.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Consulted with customers to determine best methods to resolve service and billing issues.
Assisted customers with completing quick and efficient sales transactions.
Managed accurate and adequate cash stock and inventory balances.
06/2016 to 05/2018Assistant ManagerSmart Pawn & Jewelry | Richmond, VA,
Established and optimized schedules to keep coverage and service in line with forecasted demands.
Trained team members in successful strategies to meet operational and sales targets.
Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
Monitored employee performance and developed improvement plans.
Supported staff development and goal attainment by focusing on skill development and job satisfaction.
Coached team on effective upselling and cross-selling methods.
Submitted reports to senior management to aid in business decision-making and planning.
Assisted Manager in interview process of prospective employees and provided feedback.
Kept work areas clean, organized and safe to promote efficiency and team safety.
Communicated with managers of other departments to maintain transparency.
Onboarded new employees, including training, mentoring and new hire documentation.
Interviewed, hired and trained 3 staff associates and equipped to comply with company policies and procedures.
Supervised team of 9 employees and provided feedback on performance.
Helped with planning schedules and delegating assignments to meet coverage and service demands.
Recruited, interviewed and hired individuals which would add value to team while bringing wealth of experience.
Provided weekly work schedules to employees to accommodate business demands and vacation requests.
Handled customer service by dealing with complaints, organizing stock and answering customer questions.
Developed and managed employee schedules, balancing individual requests and requirements with business needs.
Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance.
Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
Promoted to Assistant Manager after only 1 month with company.
Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Completed monthly inventory counts to verify stock levels, address discrepancies and forecast future needs.
Maintained positive customer relationships by responding quickly to customer service inquiries.
05/2013 to 05/2016Assistant ManagerSmart Pawn & Jewelry | Acworth, GA,
Established and optimized schedules to keep coverage and service in line with forecasted demands.
Trained team members in successful strategies to meet operational and sales targets.
Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
Submitted reports to senior management to aid in business decision-making and planning.
Assisted Manager in interview process of prospective employees and provided feedback.
Kept work areas clean, organized and safe to promote efficiency and team safety.
Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Communicated with managers of other departments to maintain transparency.
Onboarded new employees, including training, mentoring and new hire documentation.
Supervised team of 6 employees and provided feedback on performance.
Helped with planning schedules and delegating assignments to meet coverage and service demands.
Recruited, interviewed and hired individuals which would add value to team while bringing wealth of experience.
Provided weekly work schedules to employees to accommodate business demands and vacation requests.
Handled customer service by dealing with complaints, organizing stock and answering customer questions.
Developed and managed employee schedules, balancing individual requests and requirements with business needs.
Promoted to Assistant Manager after only 1year with company.
Advanced to keyholder and assistant manager-in-charge in manager's absence.
Maintained positive customer relationships by responding quickly to customer service inquiries.
03/2013 to 05/2013AssemblerMizuho Osi | Nashville, TN,
Followed outlined specifications to implement effective assembly plans.
Recognized and reported defective material and equipment to shift supervisor.
Prevented equipment jams or wasted materials by setting and verifying accurate parts clearances.
Correctly and safely used variety of hand tools, saws and cutting equipment to carry out job duties.
Closely inspected parts to ensure cleanliness and free of contaminants.
Maintained counts and lifts, shifts and stocks materials and parts.
Built containers and pack parts in accordance with detailed packing specifications.
Observed all safety policies and procedures
Obtained appropriate tooling and fixtures.
Kept work areas clean by removing trash and debris and organizing all tools in preparation for next shift.
Education
Expected in 05/2011High School Diploma | Nicholas County High School, Carlisle, KYGPA:
I dropped out of high school when I found out that I was going to be a mother. I never gave up I worked multiple jobs and moved around a lot to find work, I didn't stop trying for my diploma. it took me thirteen years to finish high school.
Accomplishments
Supervised team of 6 staff members.
I have over come my fear of public
I'm willing to learn anything new
I am great with customers
I'm very dependable and trustworthy
I will step when needed
I learned to take the lead when something needs finished
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