Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
Summary
A little bit about my background is I have alot of customer service experience. While being a cook at parx casino I also had to go out and make sure customers were satisfied and problems were resolved before having to go higher up. I was a manager at many places ive worked aswell. I'm a quick learner and willing to learn.
Skills
Credit card payment processing
Report creation
Office equipment proficiency
Shipping and receiving understanding
Conflict mediation
Problem-solving abilities
Call center experience
Microsoft Office expertise
Quality control
Inbound and outbound calling
Call center operations
System documentation
Interpersonal skills
Data entry
Call controlling
Communicating with clients
Inbound phone call management
Professional telephone voice
Payment processing
Providing customer support
Account updating
Customer communications
Report preparation
Call documentation skills
Resolving issues
Experience
CSR, 08/2019 - 11/2019 Apex Systems – Renton, WA,
Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Evaluated customer account information to assess current issues and determine potential solutions.
Reviewed account and service histories to identify trends and issues.
Answered inbound calls per day and directed to designated individuals or departments.
Documented conversations with customers to track requests, problems and solutions.
Answered customer questions and addressed concerns.
Grill Master, 10/2013 - 08/2019 Allina Health Systems – Apple Valley, CA,
Cooked all food to order ensuring adherence to company quality standards.
Supported other kitchen team members when needed.
Planned and prepared schedules for food preparation.
Reviewed quality standards and verified continuous application throughout kitchen environment.
Monitored kitchen productivity and assessed overall efficiency.
Maintained cleanliness and organization of all line workstations.
Distributed prepared food to servers in efficient manner.
Grilled various cuts of meat and seafood items to meet customer specifications and food handling standards.
Communicated with wait staff regarding special requests, including food allergies and preparation techniques.
Assisted in preparation of menu items such as steaks, burgers and sandwiches.
Safely operated ovens, grills and other kitchen equipment to minimize accidents.
Chopped, diced and sliced ingredients for stir-fries, salads and appetizers.
Weighed, measured and mixed ingredients to follow recipes and create dishes.
Set up and performed initial prep work for food items such as soups, sauces and salads.
Marinated food items according to corporate-provided instructions and recipes.
Sanitized workstation before and after shift to prevent illness and food contamination.
Garnished and arranged plated meals.
Operated fryers and grills according to instructions to maintain safety and food quality.
Followed proper food handling methods and maintained correct temperature of food products resulting in consistently high scores on health inspections.
Developed new recipes based on knowledge of consumer tastes, ideal nutritional needs and budgetary considerations.
Created nutritious, safe, visually appealing, innovative and properly prepared and flavored food.
Set up work stations prior to restaurant opening to improve speed during busy periods.
Conducted daily inspections and maintained food sanitation and kitchen equipment safety reports.
Lead Cook, 10/2015 - 10/2018 Parx Casino – City, STATE,
Precooked garnishes such as bacon pieces for later use to top off fresh dishes.
Washed, sliced, peeled and cut various foods to prepare for cooking or serving.
Trained new chefs on menu items and kitchen procedures.
Kept stations stocked and ready for use to maximize productivity.
Inventoried kitchen sections and refilled supplies.
Modified standard recipes to account for ingredient issues or customer requests, including allergen concerns.
Double-checked plated meals for any last minute changes before sending to dining room.
Maintained consistent quality and high accuracy when preparing identical dishes every day.
Monitored culinary standards and operational guidelines, including kitchen areas, food preparation and facility conditions.
Analyzed forecast sheets and production plans to prepare ingredients for daily menu.
Prepared food in the morning and before services started.
Assisted Sous Chef with training and development of culinary staff.
Discussed safe operations of kitchen equipment, regulating temperatures and cooking times.
Cooked food following specific measurements and recipes.
Observed and tested food to determine whether food was cooked sufficiently and according to recipes.
Grilled and deep fried various foods, including meats, potatoes and fish.
Filled specialized menu orders.
Stood in for other members of the kitchen staff.
Education and Training
High School Diploma: , Expected in 06/2011 - Bucks County Technical High School - Fairless Hills, PA GPA:
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