Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

A little bit about my background is I have alot of customer service experience. While being a cook at parx casino I also had to go out and make sure customers were satisfied and problems were resolved before having to go higher up. I was a manager at many places ive worked aswell. I'm a quick learner and willing to learn.

  • Credit card payment processing
  • Report creation
  • Office equipment proficiency
  • Shipping and receiving understanding
  • Conflict mediation
  • Problem-solving abilities
  • Call center experience
  • Microsoft Office expertise
  • Quality control
  • Inbound and outbound calling
  • Call center operations
  • System documentation
  • Interpersonal skills
  • Data entry
  • Call controlling
  • Communicating with clients
  • Inbound phone call management
  • Professional telephone voice
  • Payment processing
  • Providing customer support
  • Account updating
  • Customer communications
  • Report preparation
  • Call documentation skills
  • Resolving issues
CSR, 08/2019 - 11/2019
Apex Systems Renton, WA,
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Reviewed account and service histories to identify trends and issues.
  • Answered inbound calls per day and directed to designated individuals or departments.
  • Documented conversations with customers to track requests, problems and solutions.
  • Answered customer questions and addressed concerns.
Grill Master, 10/2013 - 08/2019
Allina Health Systems Apple Valley, CA,
  • Cooked all food to order ensuring adherence to company quality standards.
  • Supported other kitchen team members when needed.
  • Planned and prepared schedules for food preparation.
  • Reviewed quality standards and verified continuous application throughout kitchen environment.
  • Monitored kitchen productivity and assessed overall efficiency.
  • Maintained cleanliness and organization of all line workstations.
  • Distributed prepared food to servers in efficient manner.
  • Grilled various cuts of meat and seafood items to meet customer specifications and food handling standards.
  • Communicated with wait staff regarding special requests, including food allergies and preparation techniques.
  • Assisted in preparation of menu items such as steaks, burgers and sandwiches.
  • Safely operated ovens, grills and other kitchen equipment to minimize accidents.
  • Chopped, diced and sliced ingredients for stir-fries, salads and appetizers.
  • Weighed, measured and mixed ingredients to follow recipes and create dishes.
  • Set up and performed initial prep work for food items such as soups, sauces and salads.
  • Marinated food items according to corporate-provided instructions and recipes.
  • Sanitized workstation before and after shift to prevent illness and food contamination.
  • Garnished and arranged plated meals.
  • Operated fryers and grills according to instructions to maintain safety and food quality.
  • Followed proper food handling methods and maintained correct temperature of food products resulting in consistently high scores on health inspections.
  • Developed new recipes based on knowledge of consumer tastes, ideal nutritional needs and budgetary considerations.
  • Created nutritious, safe, visually appealing, innovative and properly prepared and flavored food.
  • Set up work stations prior to restaurant opening to improve speed during busy periods.
  • Conducted daily inspections and maintained food sanitation and kitchen equipment safety reports.
Lead Cook, 10/2015 - 10/2018
Parx Casino City, STATE,
  • Precooked garnishes such as bacon pieces for later use to top off fresh dishes.
  • Washed, sliced, peeled and cut various foods to prepare for cooking or serving.
  • Trained new chefs on menu items and kitchen procedures.
  • Kept stations stocked and ready for use to maximize productivity.
  • Inventoried kitchen sections and refilled supplies.
  • Modified standard recipes to account for ingredient issues or customer requests, including allergen concerns.
  • Double-checked plated meals for any last minute changes before sending to dining room.
  • Maintained consistent quality and high accuracy when preparing identical dishes every day.
  • Monitored culinary standards and operational guidelines, including kitchen areas, food preparation and facility conditions.
  • Analyzed forecast sheets and production plans to prepare ingredients for daily menu.
  • Prepared food in the morning and before services started.
  • Assisted Sous Chef with training and development of culinary staff.
  • Discussed safe operations of kitchen equipment, regulating temperatures and cooking times.
  • Cooked food following specific measurements and recipes.
  • Observed and tested food to determine whether food was cooked sufficiently and according to recipes.
  • Grilled and deep fried various foods, including meats, potatoes and fish.
  • Filled specialized menu orders.
  • Stood in for other members of the kitchen staff.
Education and Training
High School Diploma: , Expected in 06/2011
Bucks County Technical High School - Fairless Hills, PA

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School Attended

  • Bucks County Technical High School

Job Titles Held:

  • CSR
  • Grill Master
  • Lead Cook


  • High School Diploma

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