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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary

Responsible and adaptable, solid experience in the fast-food restaurant and customer service industry. Strong communication skills to over-deliver on customer service expectations and customer satisfaction. Bilingual (Spanish) and a quick learner with excellent computation skills seeks an opportunity to utilize experience and skills to contribute to team goals and success.

Skills
  • Insurance processing
  • Familiar with ICD-10 Coding and Hcpc Codes
  • Knowledge of HMO’S Medicare and Medicaid
    Customer Service Oriented
  • Knowledge with Durable medical equipment, Billing Software, and Brightree
    Software
  • All windows operating systems, Microsoft word and excel.
  • Assist Customers
  • Real-Time Data Transcription
  • Editing And Proofreading
Work History
04/2017 to 02/2021
CSR Ferguson Saint Paul, MN,

I would submit prior authorizations Process Dme orders to different insurances(Medicare,Presbyterian,Humana,Carecentrix,Medicaid and NM Health Connections)I would process Emergency DME order for Hospital and Rehab Facilities including Oxygen.I would request any additional documentation from providers for insurance purposes. Release DME orders for delivery and over the counter to the drivers and customers after insurance verification and insurance verification and medical necessity process has been completed. Communicate with insurance companies over the phone for eligibility and prior authorizationsAssist customers with sales for orthopedic items,Compression stockings, wheelchairs ,walkers, and wound care items.Cash patients out at the registerAssign all prescriptions from electronic fax to other employees.Verify hcpc codes and make sure they were billableCommunicated effectively with other departments to resolve orders issues.Reaserched ICD 10 codesTrained and assist in the development of new employeesUpdated patient accountsEstablish relationships with small clinics,providers and hospital case management.Assemble patient DmeAssist elderly customers with there oxygen tank refills via phone or in store.Answer customers questions via phone,email or in person regarding DME and Oxygen

Familiar with ICD-10 Coding and Hcpc Codes

Knowledge of HMO’S Medicare and Medicaid

Customer Service Oriented

Knowledge with Durable medical equipment, Billing Software, and Brightree

Software: All windows operating systems, Microsoft word and excel.Job duties: would submit prior authorizatirocess Dme orders to different insurances(Medicare,Presbyterian,Humana,Carecentrix,Medicaid and NM Health Connections)

would process Emergency DME order for Hospital and Rehab Facilities including Oxygen.

I would request any additional documentation from providers for insurance purposes.

Release DME orders for delivery and over the counter to the drivers and customers after insurance verification and insurance verification and medical necessity process has been completed.

Communicate with insurance companies over the phone for eligibility and prior authorizations

Assist customers with sales for orthopedic items,Compression stockings, wheelchairs ,walkers, and wound care items.

Cash patients out at the register

Assign all prescriptions from electronic fax to other employees.

Verify hcpc codes and make sure they were billable

Communicated effectively with other departments to resolve orders issues.

Reaserched ICD 10 codes

Trained and assist in the development of new employees

Updated patient accounts

Establish relationships with small clinics,providers and hospital case management.

Assemble patient Dme

Assist elderly customers with there oxygen tank refills via phone or in store.

Answer customers questions via phone,email or in person regarding DME and Oxygen

01/2014 to 04/2017
Managment Liberty Coke Monmouth Junction, NJ,
  • Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.
  • Supervising employees, scheduling and making sure everything is in order with employees as well with the store.
01/2012 to 01/2013
Cashier & Cook McDonald's City, STATE,
  • Cleaned food preparation areas, cooking surfaces, and utensils to maintain sanitation, health, and safety standards in work areas.
  • Cooked and packaged batches of food, such as hamburgers and fried chicken, which were prepared to order or kept warm until sold.
  • Verified that prepared food met requirements for quality and quantity.
  • Assisted customers by providing information about menu and resolved complaints.
  • Identified prices of menu items and tabulated bills using calculator and cash register.
  • Greeted customers entering restaurant.
  • Answered customers' questions, and provided information on restaurant policies.
  • Maintained clean and orderly seating area and completed general cleaning duties, such as mopping floors and emptying trash cans.
  • Counted money in cash drawer at the beginning of shift to ensure that amount was correct and that there was adequate change.
  • Received payment by cash, credit cards, vouchers, or automatic debits and issued receipts, credits, or change due to customers.
01/2011 to 01/2012
Cashier ALIBERTO’S City, STATE,
  • Provided information and answered customers' questions about the menu.
  • Counted money in cash drawer at the beginning of shift to ensure that amount was correct and that there was adequate change.
  • Rang up customer food orders via cash registers and received payment by cash, credit cards, vouchers, or automatic debits and issued receipts, credits, or change due to customers.
  • Maintained clean and orderly seating area and handled general cleaning duties, such as mopping floors and emptying trash cans.
Education
Expected in 12/2011
High School Diploma:
INFINITY HIGH SCHOOL - Belen, NM,
GPA:

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86Good

Resume Strength

  • Length
  • Personalization
  • Strong Summary
  • Target Job

Resume Overview

School Attended
  • INFINITY HIGH SCHOOL
Job Titles Held:
  • CSR
  • Managment
  • Cashier & Cook
  • Cashier
Degrees
  • High School Diploma