|High customer service standards Service solutions expert Troubleshooting skills Proficient with Microsoft Office Suite Strong organizational skills Active listening skills Sharp problem solver Courteous demeanor Seasoned in conflict resolution Telecommunication skills Invoice processing Microsoft PowerPoint certification Skills call center, credit, customer satisfaction, customer service, Database, financial, managing, Microsoft PowerPoint, express, script, phone|
Provided accurate and appropriate information in response to customer inquiries.Properly directed inbound calls in phone queues to improve call flow.Submitted up-to-date activity and production logs to agency management for review.Presented and clearly explained insurance policy options to clients based on their needs and goals.Ensured HIPAA compliance.
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