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Csr Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

Effective customer service with 7 years of experience assisting customers using active listening and customer needs assessment to offer targeted solutions. Consistently friendly and professional when handling diverse customer needs in high-volume call center environments. Smoothly manage workflow and optimize team strengths to meet service quotas.

Skills
  • Freight operations
  • Clerical support
  • Employee coaching
  • Promotional support
  • Guest satisfaction
  • Food-handling safety
  • Product memorization
  • Carrying 5 lbs
  • Customer interaction
  • Quality assurance
  • Customer service
Experience
CSR, 11/2017 to 07/2020
Idex Corporation Indianapolis, IN,
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Consulted with customers regarding health insurance needs, addressing medical concerns.
  • Set up and activated customer accounts.
  • Provided advice and front-line expertise to internal committees in order to improve team, service and procedural standards.
  • Improved productivity by providing CSR performance feedback for corrective action.
  • Escalated customer satisfaction ratings by offering valuable insights to customers needs and expectations.
  • Answered 12+ daily phone calls to resolve health insurance customer issues efficiently.
  • Exceeded team goals and collaborated with staff to implement customer service initiatives.
  • Answered 12+ inbound calls per day and directed to designated individuals or departments.
  • Maximized customer satisfaction by handling more than 12+ customer email and telephone interactions each day.
  • Answered customer questions and addressed concerns, resulting in 5% reduction in complaint calls.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Kept detailed records of customer accounts, including actions taken, issues resolved and important information.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Evaluated customer account information to assess current issues and determine potential solutions.
Administrative Assistant, 11/2015 to 04/2016
Charles Schwab Corporation Grand Rapids, MI,
  • Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.
  • Managed scheduling for staff, monitoring resource allocation to provide optimal coverage and service.
  • Greeted visitors or callers daily to handle inquiries or direct to appropriate persons.
  • Maintained inventory in administrative building supply closet to prevent shortages of supplies.
  • Prepared packages for shipment by generating shipment invoices and setting up courier deliveries.
  • Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
  • Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
  • Organized and maintained filing and document management systems by coordinating, archiving and purging files.
  • Developed administrative processes to achieve organizational objectives and improve office efficiency.
CSR, 06/2013 to 10/2015
Idex Corporation Irvine, CA,
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Set up and activated customer accounts.
  • Provided advice and front-line expertise to internal committees in order to improve team, service and procedural standards.
  • Improved productivity by providing CSR performance feedback for corrective action.
  • Investigated technical issues using knowledge base and personal experience to complete timely resolutions.
  • Answered 12+ inbound calls per day and directed to designated individuals or departments.
  • Maximized customer satisfaction by handling more than 12+ customer email and telephone interactions each day.
  • Answered customer questions and addressed concerns, resulting in 15% reduction in complaint calls.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Served needs of as many as 12+ customers per shift, including collecting payments, tracking rewards and handling customer service issues.
Carhop, 07/2012 to 05/2013
Sonic Muskogee, OK,
  • Completed orders by making specialty non-food items such as drinks, shakes and ice cream desserts.
  • Monitored premises to identify and address issues such as lot trash or improperly discarded trays.
  • Maximized satisfaction by assisting customers with navigating menus and customizable combinations.
  • Cleaned food preparation equipment, work areas and counters to maintain hygienic, sanitary establishment.
  • Carried trays weighing up to 5 pounds to correct cars.
  • Completed Carhop training program in 1 day.
  • Informed customers of regular deals or monthly specials, upselling 5% of orders.
  • Kept customer and food preparation areas clean and well-organized for maximum efficiency.
  • Answered product and order questions accurately and professionally.
  • Independently resolved customer concerns to correct problems and promote brand loyalty.
Education and Training
High School Diploma: , Expected in 05/2013
to
Woodlawn Leadership Academy - Shreveport, LA
GPA:
Associate of Science: Nursing, Expected in 05/2015
to
Bossier Parish Community College - Bossier City, LA
GPA:

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How this resume score could be improved?

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90Good

Resume Strength

  • Length
  • Measurable Results
  • Personalization
  • Strong Summary
  • Target Job
  • Typos
  • Word Choice

Resume Overview

School Attended
  • Woodlawn Leadership Academy
  • Bossier Parish Community College
Job Titles Held:
  • CSR
  • Administrative Assistant
  • CSR
  • Carhop
Degrees
  • High School Diploma
  • Associate of Science