Livecareer-Resume
Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary

Knowledgeable and dedicated customer service professional with extensive experience in medical, financing, and scheduling industry. Solid team player with an outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Accomplishments
  • Maintained compliance with OSHA, HIPAA, and CLIA standards.
  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.
  • Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
  • Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
  • Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
Skills
  • Typing 40-50 wpm
  • Strong research skills
  • Memorization and recall
  • Editing and proofreading
  • Medical terminology
  • Public speaking expertise
  • Product upselling
  • Credit card processing
  • Customer assistance
  • Proficient in Running credit
  • Authorizations understanding
  • Policy application
  • Team management
  • Business operations
  • Relationship development
Work History
CSR, 06/2020 to Current
Idex CorporationHayward, CA,
  • Typed up to 50-60 wpm to provide accurate customer information along with credit card payments.
  • Entered customer interaction details in Service Titan to track requests, document problems and record solutions offered.
  • Provided information to customers regarding Easy ac's comfort plan program and helped to open and activate new accounts.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Suggested new procedure to persuade cancelling customers to stay with company, resulting in 100% decrease in cancellations.
  • Responded to customer requests for products, services and company information.
  • Recommended Cool care plus plans/Easy ac comfort plans to customers, thoroughly explaining details.
  • Assisted customers with setting appointments, shipping and special order requests, and scheduling ac techs to go back to work locations.
Food Server, 07/2018 to 04/2020
Hei Hotels & ResortsWeehawken, NJ,
  • Garnished dishes and quickly delivered items to customers, minimizing wait times.
  • Completed efficient table resets by wiping down surfaces and refilling condiments.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Greeted incoming guests and managed accurate seating based on customer desires and server loads.
  • Promoted efficiency by removing empty dishes, glassware and silverware to shorten bussing times.
  • Conferred with cooks to produce accurate orders, verifying accuracy prior to delivery.
  • Greeted and maintained relationships with regular customers.
  • Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
MEDICAL ASSISTANT, 04/2019 to 08/2019
University Of Minnesota PhysiciansMaplewood, MN,
  • Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
  • Obtained client medical history, including medication information, symptoms and allergies.
  • Completed clinical procedures and gathered patient data for interpretation by physician.
  • Conducted preliminary evaluations, including measuring weight, temperature and blood pressure, and documented results with accuracy.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
  • Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.
  • Oriented and trained new staff on proper procedures and policies.
  • Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes.
  • Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
  • Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
  • Gathered forms, copied insurance cards, ran credit card payments, collect patient information such as SSN for billing and insurance filing.
Food Server, 04/2017 to 05/2018
Hei Hotels & ResortsNew York, NY,
  • Completed efficient table resets by wiping down surfaces and refilling condiments.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Greeted incoming guests and managed accurate seating based on customer desires and server loads.
  • Promoted efficiency by removing empty dishes, glassware and silverware to shorten bussing times.
  • Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
  • Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
  • Conferred with cooks to produce accurate orders, verifying accuracy prior to delivery.
  • Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
Education
Associate of Science: Medical Assisting, Expected in 05/2019
Southern Technical College - ,
GPA:
High School Diploma: , Expected in 09/2003
Eastbay High School - Gibsonton, FL,
GPA:
Certifications
  • First Aid/CPR Certified
  • Certified Clinical Medical Assistant
  • Phlebotomy Technician

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Resume Overview

School Attended

  • Southern Technical College
  • Eastbay High School

Job Titles Held:

  • CSR
  • Food Server
  • MEDICAL ASSISTANT
  • Food Server

Degrees

  • Associate of Science
  • High School Diploma

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