Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
Freight operations
Office equipment proficiency
Product organization
Project management abilities
Contract development
Inbound and outbound calling
Customer service
Call center experience
Experience
CSR, 01/2020 - Current Maximus, Inc. – Frederick, MD,
Asked probing questions to determine service needs and accurately input information into electronic systems.
Documented conversations with customers to track requests, problems and solutions.
Answered customer questions and addressed concerns, resulting in 95% reduction in complaint calls.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Authored and maintained household office and operations manuals to define staff expectations, confidentiality requirements and household and office procedures.
Worked with patients and families to design meal, rehabilitation and other plans for long-term success.
Leveraged personal and professional networks to secure new clients and to ensure client needs are met.
Engaged with patients and families, providing emotional support and instruction in preparing healthy meals, independent living skills and adaptation to disability or illness.
Coordinated and planned special projects at clients' homes.
Prepared food and helped patients eat to support healthy nutrition.
Organized personal and professional calendars.
Collected and recorded patients' blood pressure, pulse and respirations (TPRs) to evaluate and note basic health status.
Oversaw and planned resident schedules by coordinating doctor appointments, exercise routines, recreational activities and family visits.
Changed bed linens, made bed and laundered soiled linens to keep patients' bed clean.
Helped clients with personal needs from exercise to bathing and personal grooming.
Planned and prepared nutritious meals and snacks to meet client dietary requirements such as diabetic, low sodium and high protein.
Liaised between doctors and patients about care plans, progress and changing health conditions.
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.