Jessica Claire
- Montgomery Street, San Francisco, CA 94105
- (555) 432-1000
- resumesample@example.com
- Date of Birth:
- India:
- single:
Professional Summary
Retail professional who excels in fast-paced environments. Extensive experience in customer service, merchandising, POS systems and cash handling. Experience sales associate professional with strong leadership and relationship-building skills. Friendly and reliable customer service professional skilled in achieving sales targets in high-end merchandise environments. Energetic sales associate highly knowledgeable about the latest products and services. Successful at building a strong customer following, thus increasing repeat business.
Skills
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Work History
CSR, 07/2014 - Current
Maximus, Inc. – Manchester, KY,
Maximus, Inc. – Manchester, KY,
- Answered an average of 60 calls per day by addressing customer inquiries, solving problems and providing new product information.
- Described product to customers and accurately explained details and care of merchandise.
- Effectively managed a high-volume of inbound and outbound customer calls.
- Addressed and resolved customer product complaints empathetically and professionally.
- Gathered and verified all required customer information for tracking purposes.
- Defused volatile customer situations calmly and courteously.
- Accurately documented, researched and resolved customer service issues.
- Evaluated consumer reports on a monthly basis.
- Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
- Identified chronic customer issues by creating and maintaining customer complaint log.
- Resolved service, pricing and technical problems for customers by asking clear and specific questions.
Beauty Advisor/Cashier, 07/2013 - 06/2014
Eldorado Resorts, Inc. – Reno, ,
Eldorado Resorts, Inc. – Reno, ,
- Operated a cash register for cash, check and credit card transactions with 100% accuracy.
- Stocked and replenished merchandise according to store merchandising layouts.
- Priced merchandise, stocked shelves and took inventory of supplies.
- Cleaned and organized the store, including the checkout desk and displays.
- Alerted customers to upcoming sales events and promotions.
- Identified potential shoplifters and alerted management.
- Trained 2-3 new sales associates each quarter.
- Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
- Welcomed customers into the store and helped them locate items.
- Educated customers about the brand to incite excitement about the company's mission and values.
- Shared best practices for sales and customer service with other team members to help improve the store's efficiency.
- Verified that all customers received receipts for their purchases.
- Followed merchandising guidelines to present visually appealing displays.
- Mentored new sales associates to contribute to the store's positive culture.
- Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
- Communicated clear expectations and goals to each team member.
Cashier/Cook, 02/2012 - 01/2014
Taco Johns – City, ,
Taco Johns – City, ,
- Greeted customers and provided excellent customer service.
- Pleasantly and courteously interacted with customers.
- Operated the drive-through window and sales register quickly and efficiently.
- Prepared all food orders within a 2-3 minute time frame.
- Assembled food orders while maintaining appropriate portion control.
- Verified that prepared food met all standards for quality and quantity.
- Prepared a variety of foods according to customers' orders or supervisors' instructions, following approved procedures.
- Placed food trays over food warmers for immediate service or stored them in refrigerated storage cabinets.
- Handled currency and credit transactions quickly and accurately.
- Followed food safety procedures according to company policies and health and sanitation regulations.
- Prepared quality products while maintaining proper food safety practices, portion control and presentation within service goal times.
- Strictly followed all cash, security, inventory and labor policies and procedures.
- Stored food in designated containers and storage areas to prevent spoilage or cross-contamination.
- Reported to all shifts wearing a neat, clean and unwrinkled uniform.
- Reported to each shift on time and ready to work.
- Performed all position responsibilities accurately and in a timely manner.
- Diligently restocked work stations and display cases.
Education
High School Diploma: , Expected in 2014
Omaha Central - Omaha,
GPA: GPA: 3.2
GPA: 3.2
Omaha Central - Omaha,
GPA: GPA: 3.2
GPA: 3.2
Affiliations
Member of Pep Club Member of Step Team Honor Roll Academic Achievement Award Continuing education in Interior Design Top 20% of class
Skills
cash management, Cash register, closing, Credit, excellent customer service, customer service, Employee relations, Fast, frame, inventory, listening, math, Merchandising, window, neat, Excellent people skills, policies, POS, problem solver, quality, Quick learner, safety, sales, Strategic, team player
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School Attended
- Omaha Central
Job Titles Held:
- CSR
- Beauty Advisor/Cashier
- Cashier/Cook
Degrees
- High School Diploma
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