Retail professional who excels in fast-paced environments. Extensive experience in customer service, merchandising, POS systems and cash handling. Experience sales associate professional with strong leadership and relationship-building skills. Friendly and reliable customer service professional skilled in achieving sales targets in high-end merchandise environments. Energetic sales associate highly knowledgeable about the latest products and services. Successful at building a strong customer following, thus increasing repeat business.
Creative problem solver
Exceptional communication skills
MS Windows proficient
Floor set design expertise
Strong client relations
Skilled in call center operations
Multi-line phone operation proficiency
Adheres to customer service procedures
Strong problem solving aptitude
CSRMarriott - Omaha, NE08/2014 - Current
Answered an average of 60 calls per day by addressing customer inquiries, solving problems and providing new product information.
Described product to customers and accurately explained details and care of merchandise.
Effectively managed a high-volume of inbound and outbound customer calls.
Addressed and resolved customer product complaints empathetically and professionally.
Gathered and verified all required customer information for tracking purposes.
Defused volatile customer situations calmly and courteously.
Accurately documented, researched and resolved customer service issues.
Evaluated consumer reports on a monthly basis.
Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
Identified chronic customer issues by creating and maintaining customer complaint log.
Resolved service, pricing and technical problems for customers by asking clear and specific questions.