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CSR Resume Example

Resume Score: 80%

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Professional Summary

Personable customer service professional offering over [Number] years of experience resolving account and service concerns for [Industry] customers. Smoothly uncover and solve challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success. Hardworking Customer Service Representative with [Number] years of experience working with [Product or Service]. Trained in project and time management with extensive knowledge of [Area of expertise] and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Able to enhance customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Well-qualified [Job Title] proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling payments.

Work History
Domino's Pizza- CSR
Westminster, Colorado06/2019 - 10/2019
  • Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
  • Entered customer interaction details in [Software] to track requests, document problems and record solutions offered.
  • Regularly exceeded daily sales and product add-on quotas.
  • Recommended [Product or Service] to customers, thoroughly explaining details.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Answered constant flow of customer calls with up to [Number] calls in queue per minute.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals [Number]%.
  • Provided information to customers regarding [Company]'s charge card and loyalty program and helped to open and activate new accounts.
  • Consulted with outside parties to resolve discrepancies and create effective solutions.
Rock Bottom Restaurant & Brewery- Hostess, Food Runner, Busser
Westminster, Colorado01/2019 - 05/2019
  • Completed efficient table resets by wiping down surfaces and refilling condiments.
  • Managed in-person and telephone guest inquiries, customer service requests and reservation bookings using [Software].
  • Assisted FOH and BOH staff with preparing for events, coordinating smooth execution to maximize guest satisfaction.
  • Greeted incoming guests and managed accurate seating based on customer desires and server loads.
  • Developed excellent relationships with managers and fellow team members to ensure success, build professional relationships and support positive work environment.
  • Assigned work tasks and coordinated activities of dining room personnel to deliver prompt, courteous service to patrons.
  • Supervised server balance and monitored table turnover to accurately seat customers and keep customers happy.
  • Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
  • Transported dirty utensils, dishes and trays to kitchen to support efficient cleaning.
  • Checked dining area supplies, including linens and wrapped silverware, and replenished low stock.
  • Maintained highly loyal clientele by delivering unparalleled service at every stage of restaurant dining experience.
  • Watched dining area staff to evaluate server loads and calculate accurate wait times.
  • Documented reservations and communicated changes to guests using [Software].
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
Asti D Italia- Hostess, Busser
Westminster, Colorado06/2018 - 01/2019
  • Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions.
  • Checked dining area supplies, including linens and wrapped silverware, and replenished low stock.
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
  • Watched dining area staff to evaluate server loads and calculate accurate wait times.
  • Transported dirty utensils, dishes and trays to kitchen to support efficient cleaning.
  • Managed wait staff of [Number], serving [Number] tables daily for [Number]-star fine dining establishment.
  • Maintained highly loyal clientele by delivering unparalleled service at every stage of restaurant dining experience.
  • Prepared artistic menu boards highlighting current specials and promotions using eye-catching decorative techniques.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Planned and executed [Number]-guest parties by organizing menus, spaces and special requests.
  • Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas.
Skills
  • Receiving support
  • POS systems expert
  • Route dispatch
  • Money handling abilities
  • To-go order preparation
  • Bill computation
  • Kitchen staff coordination
  • Dining room management
  • High-volume dining
  • Dining area cleanliness
  • Table setting
  • Hospitality service expertise
  • Stocking and replenishing
  • Table setting knowledge
  • Food preparation and safety
  • Food safety
  • Process improvements
  • Time management
  • Strategic planning
  • Resourcefulness
  • Performance improvement
Education
Pathways Future Centers550 E 124th Avenue,Thornton,CO,8024112/2019High School Diploma:
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Resume Overview

Companies Worked For:

  • Domino's Pizza
  • Rock Bottom Restaurant & Brewery
  • Asti D Italia

School Attended

  • Pathways Future Centers

Job Titles Held:

  • CSR
  • Hostess, Food Runner, Busser
  • Hostess, Busser

Degrees

  • High School Diploma :

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