CSR Resume Example
Personable customer service professional offering over [Number] years of experience resolving account and service concerns for [Industry] customers. Smoothly uncover and solve challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success. Hardworking Customer Service Representative with [Number] years of experience working with [Product or Service]. Trained in project and time management with extensive knowledge of [Area of expertise] and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Able to enhance customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Well-qualified [Job Title] proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling payments.
Alpharetta , GA06/2019 - 10/2019
- Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
- Entered customer interaction details in [Software] to track requests, document problems and record solutions offered.
- Regularly exceeded daily sales and product add-on quotas.
- Recommended [Product or Service] to customers, thoroughly explaining details.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered constant flow of customer calls with up to [Number] calls in queue per minute.
- Cultivated customer loyalty, promoted repeat customers and improved sales.
- Collected customer feedback and made process changes to exceed customer satisfaction goals [Number]%.
- Provided information to customers regarding [Company]'s charge card and loyalty program and helped to open and activate new accounts.
- Consulted with outside parties to resolve discrepancies and create effective solutions.
City , STATE01/2019 - 05/2019
- Completed efficient table resets by wiping down surfaces and refilling condiments.
- Managed in-person and telephone guest inquiries, customer service requests and reservation bookings using [Software].
- Assisted FOH and BOH staff with preparing for events, coordinating smooth execution to maximize guest satisfaction.
- Greeted incoming guests and managed accurate seating based on customer desires and server loads.
- Developed excellent relationships with managers and fellow team members to ensure success, build professional relationships and support positive work environment.
- Assigned work tasks and coordinated activities of dining room personnel to deliver prompt, courteous service to patrons.
- Supervised server balance and monitored table turnover to accurately seat customers and keep customers happy.
- Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
- Transported dirty utensils, dishes and trays to kitchen to support efficient cleaning.
- Checked dining area supplies, including linens and wrapped silverware, and replenished low stock.
- Maintained highly loyal clientele by delivering unparalleled service at every stage of restaurant dining experience.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Documented reservations and communicated changes to guests using [Software].
- Kept register accurate through correct billing, payment processing and cash management practices.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
City , STATE06/2018 - 01/2019
- Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions.
- Checked dining area supplies, including linens and wrapped silverware, and replenished low stock.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Transported dirty utensils, dishes and trays to kitchen to support efficient cleaning.
- Managed wait staff of [Number], serving [Number] tables daily for [Number]-star fine dining establishment.
- Maintained highly loyal clientele by delivering unparalleled service at every stage of restaurant dining experience.
- Prepared artistic menu boards highlighting current specials and promotions using eye-catching decorative techniques.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Planned and executed [Number]-guest parties by organizing menus, spaces and special requests.
- Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas.
- Receiving support
- POS systems expert
- Route dispatch
- Money handling abilities
- To-go order preparation
- Bill computation
- Kitchen staff coordination
- Dining room management
- High-volume dining
- Dining area cleanliness
- Table setting
- Hospitality service expertise
- Stocking and replenishing
- Table setting knowledge
- Food preparation and safety
- Food safety
- Process improvements
- Time management
- Strategic planning
- Resourcefulness
- Performance improvement
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- Completeness
- Length
- Measurable results
- Strong summary
Resume Overview
School Attended
- Pathways Future Centers
Job Titles Held:
- CSR
- Hostess, Food Runner, Busser
- Hostess, Busser
Degrees
- High School Diploma :
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