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CSR Resume Example

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CSR
Professional Summary

Hardworking Customer Service Representative with [Number] years of experience working with Insurance , billing, and technical support. Trained in project and time management with extensive knowledge of health benefits in relation to insurance and policies and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results.

Skills
  • Strong research skills
  • Court policies and programs
  • Editing and proofreading
  • Legal Trek
  • Legal filing procedures
  • Memorization and recall
  • Public speaking expertise
  • Short hand reporting
  • Legal terminology
  • Medical terminology
Work History
11/2019 - 11/2020CSR | Telerx Marketing - El Paso, TX
  • Recounted previously recorded information to provide reference for proposed question or subject matter.
  • Reviewed transcriptions for accuracy in grammar, punctuation and spelling.
  • Delivered transcription with precise use of grammar, spelling and punctuation.
  • Exceeded goals through effective task prioritization and great work ethic.
  • Contacted insurance companies to discuss and resolve unpaid claims and incorrectly paid claims.
  • Verified insurance coverage by telephone and online to guarantee proper reimbursement of benefits and estimate patients' financial responsibilities.
  • Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.
  • Scanned, received and sent faxes to appropriate departments, including insurance claims, co-pay assistance information and patient documentation.
  • Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
  • Worked to accommodate new and different insurance requests and explored new value opportunities tooptimize insurance agency reputation.
08/2017 - 11/2019Health Insurance Agent | HGS Ltd. - El Paso, TX
  • Contacted insurance companies to discuss and resolve unpaid claims and incorrectly paid claims.
  • Verified insurance coverage by telephone and online to guarantee proper reimbursement of benefits and estimate patients' financial responsibilities.
  • Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.
  • Scanned, received and sent faxes to appropriate departments, including insurance claims, co-pay assistance information and patient documentation.
  • Built relationships with clients through active listening and communicating talents to provide excellent service.
  • Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
12/2016 - 08/2017Cook | Famous Daves Of America Inc. - El Paso, TX
  • Changed and sanitized all cutting boards, benches and surfaces between tasks to avoid cross-contamination.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment, sanitation and safety.
  • Prepared identical dishes numerous times daily with consistent care, attention to detail and quality.
  • Verified proper portion sizes and consistently attained high food quality standards.
  • Sanitized kitchen surfaces and equipment by cleaning grills, griddles, ovens and fryers
  • Prepared cooking supplies, ingredients and workstations during opening and closing procedures to maximize efficiency.
  • Received food orders from cashiers and cooked items quickly to complete entire order together and serve hot.
  • Prepared food items to meet recipes, portioning, cooking and waste control guidelines.
  • Inspected kitchen equipment and appliances to verify proper working order, including commercial fryers, steamers, ovens and ranges.
01/2016 - 12/2016Kiosk Worker | Cielo Vista Mall - El Paso, TX
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
  • Completed setup, breakdown and product preparation for promotional displays and in-store demonstrations.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Provided excellent customer service to cultivate loyalty and satisfaction.
  • Actively engaged customers to provide general assistance and information on store merchandise.
  • Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Educated customers on promotions to enhance sales.
  • Logged reports, expenses, receipts and sales documents into digital database with Microsoft.
Education
06/2013Burges High School, El Paso, TXHigh School Diploma:
Boxing, MMA, Listening to music

I love to train boxing and have had some experience with MMA but my heart is with the sport of boxing. One of my favorite fighters is Canelo Alvarez.

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Resume Overview

Companies Worked For:

  • Telerx Marketing
  • HGS Ltd.
  • Famous Daves Of America Inc.
  • Cielo Vista Mall

School Attended

  • Burges High School

Job Titles Held:

  • CSR
  • Health Insurance Agent
  • Cook
  • Kiosk Worker

Degrees

  • High School Diploma :

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