, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
Professional Summary
Hardworking Customer Service Representative with [Number] years of experience working with Insurance , billing, and technical support. Trained in project and time management with extensive knowledge of health benefits in relation to insurance and policies and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results.
Skills
Strong research skills
Court policies and programs
Editing and proofreading
Legal Trek
Legal filing procedures
Memorization and recall
Public speaking expertise
Short hand reporting
Legal terminology
Medical terminology
Work History
CSR, 11/2019 - 11/2020 Total System Services, Inc. – Troy, MI,
Recounted previously recorded information to provide reference for proposed question or subject matter.
Reviewed transcriptions for accuracy in grammar, punctuation and spelling.
Delivered transcription with precise use of grammar, spelling and punctuation.
Exceeded goals through effective task prioritization and great work ethic.
Contacted insurance companies to discuss and resolve unpaid claims and incorrectly paid claims.
Verified insurance coverage by telephone and online to guarantee proper reimbursement of benefits and estimate patients' financial responsibilities.
Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.
Scanned, received and sent faxes to appropriate departments, including insurance claims, co-pay assistance information and patient documentation.
Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
Worked to accommodate new and different insurance requests and explored new value opportunities to optimize insurance agency reputation.
Health Insurance Agent, 08/2017 - 11/2019 Landmark Health – Brockton, MA,
Contacted insurance companies to discuss and resolve unpaid claims and incorrectly paid claims.
Verified insurance coverage by telephone and online to guarantee proper reimbursement of benefits and estimate patients' financial responsibilities.
Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.
Scanned, received and sent faxes to appropriate departments, including insurance claims, co-pay assistance information and patient documentation.
Built relationships with clients through active listening and communicating talents to provide excellent service.
Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
Cook, 12/2016 - 08/2017 Anthem Memory Care – Columbus, OH,
Changed and sanitized all cutting boards, benches and surfaces between tasks to avoid cross-contamination.
Maintained well-stocked stations with supplies and spices for maximum productivity.
Instructed new staff in proper food preparation, storage, use of kitchen equipment, sanitation and safety.
Prepared identical dishes numerous times daily with consistent care, attention to detail and quality.
Verified proper portion sizes and consistently attained high food quality standards.
Sanitized kitchen surfaces and equipment by cleaning grills, griddles, ovens and fryers
Prepared cooking supplies, ingredients and workstations during opening and closing procedures to maximize efficiency.
Received food orders from cashiers and cooked items quickly to complete entire order together and serve hot.
Prepared food items to meet recipes, portioning, cooking and waste control guidelines.
Inspected kitchen equipment and appliances to verify proper working order, including commercial fryers, steamers, ovens and ranges.
Kiosk Worker, 01/2016 - 12/2016 Davis Joint Unified School District – Davis, CA,
Balanced and organized cash register by handling cash, counting change and storing coupons.
Used consultative sales approach to understand customer needs and recommend relevant offerings.
Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
Completed setup, breakdown and product preparation for promotional displays and in-store demonstrations.
Created inviting environment for customers by maintaining store organization and cleanliness.
Provided excellent customer service to cultivate loyalty and satisfaction.
Actively engaged customers to provide general assistance and information on store merchandise.
Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
Answered questions about store policies and concerns to support positive customer experiences.
Educated customers on promotions to enhance sales.
Logged reports, expenses, receipts and sales documents into digital database with Microsoft.
Education
High School Diploma: , Expected in 06/2013 - Burges High School - El Paso, TX GPA:
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