csr resume example with 20+ years of experience
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Motivated experienced in seasonal roles with superior talent for getting up to speed quickly and driving sales. Offers flexible schedule to work peak seasonal hours. Delivers excellent customer service by practiced listening and speaking skills. Understands and utilizes sales, merchandising and marketing skills. Intelligent with outstanding retail expertise. Grasps company initiatives quickly achieving store and personal goals. Swiftly adapts to shifting seasonal needs, demands and priorities. Communicates trends and recommendations to customers, and provides feedback to management. Applies effective teamwork, customer and sales skills simultaneously. Conscientious with experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Great team player comfortable thriving in competitive, fast-paced environments. Polished in handling direct customer inquiries, implementing customer service policies and executing financial responsibilities. Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations. Skilled in building bridges and cementing connections with business accounts to serve needs, strengthen loyalty and drive competitive growth. Successful at achieving sales objectives with consistency. Service-driven team player with record of providing high-quality support. Personable Member Service Representative offering 3 years of experience resolving account and service concerns for customers. Smoothly uncovers and solves challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.
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- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Recommended products to customers, thoroughly explaining details.
- Took over class for regular classroom teacher, managing assignments, student needs and recordkeeping.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Took notes and prepared reports on school day activities to provide to primary teacher.
- Organized and cleaned teaching areas after daily use to maintain high standards for returning teachers or other substitutes.
- Determined best routes for driving to customer sites, accounting for such factors as weather and road construction.
- Delivered top customer satisfaction, reviewing feedback closely and addressing needs and requests of account holders.
- Immediately addressed problems with customers to promote speedy resolution.
- Represented wide range of products and brands.
- Identified customers' needs and provided information on appropriate products in effort to promote cross-selling.
- Drove more than [Number] miles per day to serve as many as [Number] customers per month across [Location].
- Navigated [Number] miles every week in [Type] vehicle to deliver [Product or Service] to customers
- Traveled to oil field locations and log in information from each well head check on the gas pressure , and production supervise and manage crew workers traveled from McAllen Texas to Laredo to Big Wells , Freer Texas and check on wells and oil tanks made sure that there were no gas leaks or oil leaks check on Separators production read gas meters all of this had to be logged down and transferred into computer
- Conducted research, gathered information from multiple sources and presented results
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
- Prepared a variety of different written communications, reports and documents to ensure smooth operations
- Eliminated downtime and maximized revenue by providing top project quality control
- Exceeded goals through effective task prioritization and great work ethic
- Created plans and communicated deadlines to ensure projects were completed on time
- Actively listened to customers' requests, confirming full understanding before addressing concerns
- Surveilled leases on properties within assigned area to verify maximal production of wells and pumping equipment
- Conducted daily inspections of surface equipment and pumps to identify and address seal leaks, improper priming and other minor operational inefficiencies
- Corrected unsafe conditions or practices immediately upon recognition to eliminate workplace accidents
- Drove trucks transporting high-pressure pumping equipment and chemicals, fluids or gases to be pumped into wells
- Troubleshot and repaired day-to-day operational issues to keep productivity levels high and prevent safety hazards
- Reviewed procedures and methods during course of repairs to minimize safety hazards and negative environmental impact
- Recommended changes to work flows or on-site procedures with eye towards increasing profitability of leases
- Reported actual or potential environmental incidents immediately to supervisors to assist in minimizing harmful outcomes and quickly restoring order
- Cultivated habit of continually assessing outputs resulting from current production methods to identify and implement improvements to productivity
- Inspected facilities routinely for operational safety and environmental compliance
- Supervised oil pumpers and other workers engaged in producing oil from wells
- Tested wells to determine production rates, identified problems and implemented corrective actions
- Monitored wells to track and document flow, fluid levels and temperatures
- Monitored pumps and flow lines for gas and fluid leaks
- Collaborated with roustabouts and related service employees to managing daily operations and repair needs
- Attached pumps and hoses to wellheads
- Performed cleaning, repair and maintenance activities to keep equipment functional and safe
- Maintained efficient systems to meet daily goals for gas, oil and water production
Refugio High School - Refugio, TX
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Resume Overview
School Attended
- Refugio High School
Job Titles Held:
- CSR
- Substitute Teacher
- Route Sales Person
- Pumper
Degrees
- High School Diploma
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