csr resume example with 10 years of experience
- , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
- (555) 432-1000
- resumesample@example.com
- :
Classroom Experience (2 years) Data Entry (3 years) Telecommunication (3 years) Tire Service (3 years) Machine Operator (3 years). History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Enthusiastic client services professional with strong background directly interfacing with industry customers. Dependable achiever committed to holding highest ethical standards and maintaining customer trust. Positive, upbeat communication brings more than three years of customer-facing experience in fast-paced settings. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty.
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Gate Gourmet – Jacksonville, FL,
- Documented customer correspondence in CRM to track requests, problems and solutions.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Made outbound calls to obtain account information.
- Answered incoming telephone calls to provide store, products and services information.
Valley Health – Hedgesville, WV,
- Maintained safe, educational environment for students during learning and free play time.
- Communicated regularly with parents, teachers and administrators about students' progress and needs.
- Led instruction for small groups of children.
- Assembled instructional materials for children's projects and play-time.
- Promoted calm, disciplined classroom setting for successful learning.
- Created colorful, attractive displays for bulletin boards and hallways.
- Implemented lesson plans for students with varying learning styles.
- Worked with paired instructor to develop strategic approach to meeting kids' educational needs.
Chenega Corporation – Heath, OH,
- General office clerks perform a variety of clerical tasks, including answering telephones, typing documents, and filing records
- My duties typically did the following:
- Answer and transfer telephone calls or take messages
- Sort and deliver incoming mail and send outgoing mail
- Schedule appointments and receive customers or visitors
- Provide general information to staff, clients, or the public
- Type, format, or edit routine memos or other reports
- Copy, file, and update paper and electronic documents
- Prepare and process bills and other office documents
- Collect information and perform data entry
Quadgraphics – Honey Creek, WI,
- Trimmer and Balancer(machine operated), Final inspector Inspects cured tires to ensure conformance to standards: Lifts tire manually or with hoist onto turntable
- Revolves table to inspect for sidewall cracks, foreign material, and blisters
- Feels beads to detect kinks and feels inner surface of tire to detect spread cords, ply separations, or buckles
- May also trim toe of bead and mold overflow with knife [TIRE TRIMMER, HAND (rubber tire)
- Marks defects and sorts tires for removal to balance and label, repair, or classification sections
- May also use fluoroscope or camera to detect flaws in tires
- May also inspect inner tubes
- May also be designated according to type of tire inspected as Passenger-Tire Inspector
- Tire Balancer – Tire spotter Inspects cured tires for conformance to balance specifications: Lifts tire onto balance table manually or with hoist
- Pulls lever to spread holding fixture that secures tire in position
- Releases lock that permits balance table to float freely on mounting and bubble gauge to function
- Observes bubble gauge to determine if tire balance is within specified limits
- Marks tire where gauge indicates lightest area, for location of inner-tube valve
- Lays aside unacceptable tires and lifts acceptable tires onto conveyor
- May also affix identification labels on acceptable tires.
(2 years, Special Education (1 year) Classroom Management (, Early Childhood Education
- National Honor Society Member
- Dean's List Honoree Summer 2020
- 3.6 GPA
- Customer Service - Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
- Customer Assistance - Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.
- Consistently maintained high customer satisfaction ratings.
- Created highly effective new program that significantly impacted efficiency and improved operations.
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Resume Overview
School Attended
- Cameron University
Job Titles Held:
- CSR
- Teacher Assistant
- General Clerk II
- Tire Inspector
Degrees
- Associate of Science
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