LiveCareer-Resume

csr resume example with 10+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Personable and dedicated Customer Service Representative with extensive experience. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Dedicated Customer Service Representative motivated to improve service satisfaction and contribute to overall company success. Seasoned customer service professional competent in organizing deliveries, dispatching drivers and resolving customer concerns. Detail-oriented, responsive and adaptable to changing conditions. Proficient in regulations and procedures.

Skills
  • Credit card payment processing
  • Inbound and Outbound Calling
  • High-energy attitude
  • Courteous demeanor
  • Adaptive team player
  • Customer relations
Education and Training
Indian Hills High School Oakland, NJ, Expected in 06/1988 High School Diploma : - GPA :
Experience
United Community Bank - CSR
Boca Raton, FL, 06/2021 - Current
  • Assisted customers in making payments on accounts and setting up payment plans.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Reviewed customer account information to determine current issues and potential solutions.
  • Upheld strict quality control policies and procedures during customer interactions.
  • Reviewed account and service histories to identify trends and issues.
South Washington County Schools Isd 833 - School Bus Driver
Cottage Grove, MN, 03/2020 - 06/2021
  • Obeyed traffic laws and followed established traffic and transportation procedures.
  • Performed pre-trip inspection and testing of transit bus for mechanical problems prior to beginning scheduled run.
  • Followed schedules and routes to maintain timely arrivals and departures.
  • Obeyed DOT rules and regulations and local laws and stipulations to maximize safety.
  • Used navigation equipment and two-way radio while focused on safety and efficiency.
  • Operated motorized ramps and lifts to assist special needs students.
  • Transported students and teachers on school activity trips while exercising responsible leadership.
  • Reported accidents and completed required reports.
  • Performed routine maintenance, inspections and cleaning to keep bus in optimal condition.
  • Transported only authorized students and discharged at approved stops.
  • Transported passengers on predetermined routes while obeying traffic regulations.
  • Adhered to schedules and safety protocols to enhance transportation service.
  • Maintained order and discipline on bus to prevent accidents or injuries.
  • Cleaned and sanitized bus interiors to lessen germ spread.
Fogo De Chao - Cashier
Dunwoody, GA, 03/2020 - 06/2021
  • Operated cash register, collected payments and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Helped customers find specific products, answered questions and offered product advice.
  • Worked closely with front-end staff to assist customers.
  • Processed sales transactions to prevent long customer wait times.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Maximized sales potential by preparing, storing, rotating and merchandising products at point-of-sale.
  • Learned roles of other departments to provide coverage and keep store operational.
Stafford Township Board Of Education - Transportation Dispatche
City, STATE, 10/2011 - 02/2020
  • Coordinated driver loads and managed dispatch tasks.
  • Reported maintenance and repair needs for transportation vehicles and equipment.
  • Communicated delays and early arrivals to management.
  • Maintained cleanliness of vehicle interior and exterior and scheduled routine maintenance.
  • Kept drivers operating within federal and state DOT regulations.
  • Monitored driver completion of required safety training.
  • Verified that drivers had completed safety prerequisites and required training.
  • Provided fleet management for preventive and scheduled maintenance.
  • Developed and strengthened good relationships with staff, students and families.
  • Worked to be good role model to students by demonstrating positive behaviors, maintaining appropriate dress and showing solid work ethic.
  • Updated attendance logs for daily routes.
  • Helped drivers monitor and manage student actions to maintain bus safety.
  • Accompanied driver and children on bus route to keep students safe and protected.
  • Communicated with bus drivers, teachers and guardians regarding problems or incidents impacting student riders.
  • Protected students from physical and verbal bullying.
  • Loaded, secured and unloaded wheelchairs, secured seatbelts and demonstrated knowledge of students' special needs.
  • Implemented process to make sure students exited at correct stop and to proper guardians.
  • Explained bus rules to inform and educate passengers on policies and protocols.
  • Performed inspections before and after each trip.
  • Maintained strong proficiency in CPR, First Aid and rescue techniques to provide optimal support to individuals in distress.
  • Conducted emergency bus evacuations using main and emergency doors.
  • Kept personal and medical details of each student confidential by adhering to established protocols.
  • Updated logs detailing weather conditions, treatments provided and incident information to keep management informed of activities.

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Resume Overview

School Attended

  • Indian Hills High School

Job Titles Held:

  • CSR
  • School Bus Driver
  • Cashier
  • Transportation Dispatche

Degrees

  • High School Diploma

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