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CSR Resume Example

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CSR
Summary

Service Manager with a winning attitude and desire to deliver a exceptional dining experience. Focused on setting high expectations and raising service standards. Restaurant Manager with 10years career at successful 4-5 star rated establishments. Seeking to advance professional career in the restaurant industry. Experienced Restaurant Manager who oversaw a high-volume restaurant. Versed in planning daily operations, staffing and inventory management. A flexible and energetic manager. High energy service manager. Aspires to manage a successful restaurant operation. who is an efficient and creative shift leader. Strong knowledge of the food and beverage industry. Food service professional with eight years in FOH and BOH operations. Demonstrated team leader with excellent staff management skills. Currently seeking a food service management role.

Highlights

Staff development talent

Strong leader

Customer-oriented

Supervisory skills.

Bilingual in Spanish.

Full service restaurant background




  • Employee recruitment expertise
  • Hiring and training
  • Stable work history
  • Operations management
  • Adaptable
Education
University Of Puerto Rico Rio1986Bachelor of Arts: Business AdministrationCity, Puerto Rico

Business Administration

Coursework in Marketing, Business Management and Communications. Completed customer service management training Customer Service Manager Certificate (CSMC)
Experience
Company NameJuly 2014CSR
City, State

Warehouse settings. Frozen storage facility.Order entry. Checking in drivers..Printing pick tickets. Answering phones. Filing, clerical duties.

Company NameOctober 2004 to October 2013Office Manager
City, State
  • Customer Service.
  • Order Processing, processing credits.
  • Recruited, managed and mentored order processors.
  • Improved service quality and increased sales by developing a strong knowledge of company's products and services.
  • Interviewed, hired and trained new quality customer service representatives.
  • Provided detailed monthly departmental reports and updates to senior management.
  • Addressed negative customer feedback immediately.
  • Provided a high level of product and leadership support to representatives and clients.
  • Effectively communicated with team members to maintain clearly defined expectations.
  • Effectively managed departmental expenses to stay within allocated budget.
  • Collected, monitored and evaluated customer requirements to achieve desired delivery time and order fill rates.
  • Developed rapport with the customer base by handling difficult issues with professionalism.
  • Recommended changes to existing methods to increase the accuracy, efficiency and responsiveness of the customer service department.
Company NameJuly 2000 to September 2003General Manager
City, State
  • Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met.
  • Minimized loss and misuse of equipment through proper restaurant supervision and staff training.
  • Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions.
  • Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines.
  • Optimized profits by controlling food, beverage and labor costs on a daily basis.
  • Built sales forecasts and schedules to reflected desired productivity targets.
  • Performed restaurant walk- throughs to gauge timeliness and excellent service quality.
  • Initiated negotiations regarding vendor contracts and kept updated records of contracts.
  • Developed and maintained a staff that provided hospitable, professional service while adhering to policies and business initiatives.
  • Carefully prepared weekly payroll to keep up with projected revenue for the week.
  • Worked closely with the chef and cooks to determine menu plans for special events or occasions.
  • Managed accounts payable, accounts receivable and payroll.
  • Consistently obtained highest rating from the county health department.
Company NameSeptember 1996 to June 2000FOH Manager
City, State
  • Scheduled and directed staff in daily work assignments to maximize productivity.
  • Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met.
  • Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions.
  • Developed and maintained exceptional customer service standards.
  • Ensured proper cleanliness was maintained in all areas of the bar and front of house Performed checkouts of servers and bartenders to ensure that all tickets were accounted for.
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
  • Optimized profits by controlling food, beverage and labor costs on a daily basis.Counseled and disciplined staff when necessary.
Company NameFebruary 1993 to August 1996Assistant Manager
City, State
  • Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency.
  • Scheduled and directed staff in daily work assignments to maximize productivity.Efficiently resolved problems or concerns to the satisfaction of all involved parties.
  • Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met.
  • Developed and maintained exceptional customer service standards.
  • Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
Languages
Bilingual in Spanish.
Skills

Accounts payable, accounts receivable, budget, Business Management and Communications, strong interpersonal skills, contracts, clients, customer service, delivery, direction, special events, senior management, Hiring, leadership, management training, Marketing, meetings, negotiations, Operations management, organizational, payroll, policies, processors, quality, quality control, rapport, recruitment, safety, sales, servers, Spanish, Staff development, staff training, Supervisory skills.

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Resume Overview

School Attended

  • University Of Puerto Rico Rio

Job Titles Held:

  • CSR
  • Office Manager
  • General Manager
  • FOH Manager
  • Assistant Manager

Degrees

  • Bachelor of Arts : Business Administration
    Coursework in Marketing, Business Management and Communications. Completed customer service management training Customer Service Manager Certificate (CSMC)

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