(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary

Hardworking Customer Service Representative with [Number] years of experience working with [Product or Service]. Trained in project and time management with extensive knowledge of [Area of expertise] and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results. Friendly [Job Title] with [Number] years of dedicated [Type] customer service experience. Dedicated to exceeding [Type] goals through effective communication skills and [Type] abilities. Expert in [Software] with training in [Area of expertise] services. Successful [Job Title] with [Number] years of experience addressing customer requests and concerns. Expert at providing relevant information and options to effectively resolve issues. Upbeat and energetic with grace in handling difficult situations through resourcefulness and adaptability. Qualified [Job Title] with [Number] years of experience in fast-paced customer service and call center environments supporting [Type] company needs. Personable and professional under pressure. Motivated Customer Service Representative with over [Number] years of retail experience in fast-paced, team-based environments. Driven and proven successful at achieving established targets and team goals. Personable and professional communicator with fluency in [Language]. Proactive [Job Title] with expertise in delivering support services and resolving customer complaints. Trained in [Software] and [Type] techniques. Demonstrated competencies in operating multi-line phone systems, taking orders and updating documentation.

  • Credit card processing
  • Shipping procedures understanding
  • Professional telephone demeanor
JCCHS JEFFERSON GA, Expected in 05/2000 High School Diploma : - GPA :
Work History
Sonepar Usa - CSR
Milford, MA, 03/2020 - Current
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
  • Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Responded to customer requests for products, services and company information.
  • Provided information to customers regarding [Company]'s charge card and loyalty program and helped to open and activate new accounts.
Aids Healthcare Foundation - FedEx Home Delivery Driver
Lithonia, GA, 11/2019 - 02/2020
  • Maintained consistent on-time delivery record with [Number]% of all orders arriving ahead of schedule.
  • Determined quickest and safest routes for delivery by using effective planning and organizational skills.
  • Completed routine maintenance on truck to keep in working order, including fueling and recharging batteries.
  • Inspected trucks and trailers before each trip to assess safety and identify maintenance concerns.
  • Contacted customers prior to delivery to confirm and coordinate delivery times.
  • Used GPS system to plan travel routes in accordance with bulk cargo transportation laws.
Travelodge - Front Desk Clerk
City, STATE, 02/2017 - 10/2019
  • Planned coverage needs and organized services to support incoming special events.
  • Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
  • Maintained transaction security by verifying payment cards against identification.
  • Arranged accommodations and travel plans for visitors and presented updated itineraries.
  • Updated customer accounts with add-on room charges, including minibar use and room service bills.
  • Maintained financial accuracy by collecting deposits, fees and payments.
  • Oversaw fast-paced front desk operations at busy [Type] facility with as many as [Number] nightly guests.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Calculated billings and posted charges to room accounts, reviewing all charges with guests at checkout.
  • Entered customer data using [Type] software and updated information whenever patrons changed rooms.
  • Politely welcomed arriving guests, providing room keys and information on amenities and policies.
  • Answered multi-line phone system, responded to inquiries and transferred calls to correct departments and personnel.
  • Swiftly responded to room requests and other inquiries made via establishment website, email or phone.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment.
  • Promoted local entertainment and sporting events and offered details to assist patrons.
  • Resolved service-related problems and documented actions in system.
  • Immediately contacted housekeeping staff and maintenance department regarding guest room issues, including [Type] and [Type] to promote quick remediation.

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Job Titles Held:

  • CSR
  • FedEx Home Delivery Driver
  • Front Desk Clerk


  • High School Diploma

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