I am a friendly, loyal and clearly dedicated individual who has the drive to succeed in any given environment. Although I have extensive experience in the Customer Service and Technical support industry, I love to learn, and am always up to a challenge whatever the situation. I get along well with others, while also working efficiently on my own. I am seeking a position where I can develop and excel while giving my best to an employer. "
Manager/ Lead Sales Associate
Dollar General - Gretna, LA - December 2014 to August 2015
This Lead Sales Associate position is a part-time Key Carrier position, based on the store operating needs
and will function as a Cashier and/or Stocker and act in a lead capacity in the absence of the Store Manager
or Assistant Store Manager. Assist in setting and maintaining plan-o-grams and programs. Provide exemplary
customer service. Perform other duties as necessary to maximize profitability, customer satisfaction, and
teamwork, while protecting company assets and reducing losses.
Ability to perform mathematical calculations such as addition, subtraction, multiplication, division, and
Knowledge of cash handling procedures including cashier accountability and deposit control.
Ability to perform IBM cash register functions.
Knowledge of cash, facility and safety control policies and practices.
Effective interpersonal and oral & written communication skills.
Understanding of safety policies and practices.
Ability to read and follow plan-o-gram and merchandise presentation guidance.
INITIAL LOSS REPORTING
STATE FARM - Richardson, TX - November 2013 to July 2014
Communicating with customers and associates over the telephone, in person, and in written correspondence.
Maintaining the confidentiality of claim information.
Using State Farm claims systems and other technologies to perform job duties.
Working in a collaborative team environment to handle a large volume of claims and telephone calls.
Excellent written and oral communication skills
Great listening skills
Remarkable Journey Challenge Skills Used Ability to learn and apply claims policies and procedures Ability to develop and apply knowledge of insurance contracts, customer service philosophy, automotive repair methods and parts, and medical and anatomical terminology Ability to communicate clearly, professionally, and empathetically Ability to maintain quality work product and professionalism, even when work volume is high Ability to learn and utilize computer systems and other technologies Ability to organize and prioritize work, meet deadlines, and manage changing priorities effectively Critical competencies include, but are not limited to: adaptability, communication, teamwork, accountability, customer focus, and quality Customer Service Representative Home Depot (Seasonal) - Dallas, TX - October 2012 to January 2013 Assisted home depot customers in purchasing merchandise as well as the return of items online.
Also assisted customers in disputing incorrectly purchased items and items found unsatisfactory.
I handled all customer service needs and resolved all customer issues.
Customer Service/ Order Management McGraw-Hill Companies (Seasonal) - DeSoto, TX - May 2012 to October 2012 Assist in placing orders for educational facilities, such as textbooks and other educational equipment, and make sure it is shipped in a timely manner or if not able to ship item.
Customer Service/Technical Support Neopost USA - Farmers Branch, TX - March 2011 to June 2011 Assist business customer with downloading postage onto their postage meter as well as research any check, wire, or ach that was submitted for postage but never applied to account.
I also assisted customer with troubleshooting the meter when they were getting a connection error during the downloading process.
Also placed orders for new supplies for postage meters such as ink, postage labels, and cleaning supplies.
Verizon Technical Support/Customer service Telvista Inc - Farmers Branch, TX - August 2010 to December 2010 The responsibilities required me to resolve the customer DSL issues.
Troubleshoot with the customer and if necessary configure the modem, determine if the modem is defective, setup a ticket for customer to dispatch a field technician, log into the pc remotely and finish troubleshooting for the customer.
Answer any inquiries that the customer may have and speak accurately on all information and processes.
Online Business Specialist/ Outbound and Inbound Sales Representative Teleperformance (TXU Energy) - Irving, TX - July 2009 to June 2010 The responsibilities and duties of this position include but are not limited to: Sells telecommunications services to small to mid-sized business clients and are accountable for meeting or exceeding sales goals.
The position also required the frequent use of company email, Excel spreadsheets and, several company applications used to process orders.
Ten key experiences is also a requirement of this position as well as basic mathematic functions.
Essential duties include contacting targeted individuals with the goal of stimulating interest in the company's services offered and also working incoming leads.
Customer Service Representative/ Medical Verification Teleperformance (Humana) - Irving, TX - July 2008 to March 2009 I assisted Humana members with any billing information including but not limited to copays, deductibles, and prescription drug coverage.
Also assisted customers with getting prescriptions filled through mail order pharmacies and obtaining prior authorization forms.
Customer Service Representative Affiliated Computer Services Inc.
Sprint) - Fort Worth, TX - December 2007 to June 2008 Complete an average of 100 calls daily in an inbound call center environment.
The position required me to be computer literate with the ability to learn customer service software applications.
Duties require professional verbal and written communication skills and the ability to type 40 wpm.
As a customer service professional, striking a balance between the job at hand and relationship with the customer was also a very important requirement.
Duties also included building a positive relationship with the customer.
CSRSep 2015 to Current United Healthcare － Dallas, TX
I assisted United Healthcare members with any billing information including but not limited to copays,.
deductibles, and prescription drug coverage.
Also assisted customers with getting prescriptions filled through.
mail order pharmacies and obtaining prior authorization forms.
Diploma2007South Oak Cliff High School － Dallas, TX
Cedar Valley Community College － Lancaster, TX
Willing to relocate: Anywhere
Authorized to work in the US for any employer