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csr resume example with 14+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Personable and dedicated Customer Service Representative with extensive experience in the healthcare and education industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Skills
  • Customer relations
  • Problem-solving abilities
  • Office equipment proficiency
  • Inbound and Outbound Calling
  • Courteous demeanor
  • Technologically savvy
  • High-energy attitude
  • Report creation
Experience
10/2021 to Current CSR Gerber Collision & Glass | Kentwood, MI,
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Educated customers on special pricing opportunities and company offerings.
  • Documented conversations with customers to track requests, problems and solutions.
  • Upheld strict quality control policies and procedures during customer interactions.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Reviewed customer account information to determine current issues and potential solutions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Answered 20+ inbound calls per day and directed to individuals or departments.
12/2020 to 08/2021 CNA Medstar Health | Pikesville, MD,
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
  • Managed and maintained patient rooms, shared-living areas and nursing stations.
  • Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
  • Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
  • Examined and addressed lacerations, contusions and physical symptoms to assess and prioritize need for further attention.
  • Provided basic patient care by bathing and grooming patients, changing bedding and assisting in feeding activities.
  • Recognized and reported abnormalities or changes in patients' health status to nursing staff for immediate assessment.
  • Engaged with patient family and friends to provide courteous visit experience.
  • Answered signal lights, bells and requests-for-service to assist patient services fulfillment.
  • Delivered high level of care to every patient.
  • Documented patient intake and dietary requirements and aided with feeding and monitoring.
  • Comforted patients and provided each with reassurance and encouragement.
  • Followed safe lifting techniques and individual resident lifting instructions.
  • Performed light cleaning duties by emptying wastebaskets, sweeping, mopping and sanitizing surfaces.
  • Promoted patient satisfaction by assisting with bathing, dressing, toileting and exercising.
  • Assisted patients during ambulation and moved from one place to another by pushing wheelchairs.
  • Managed supplies and restocked inventory to promote optimal availability for patient care.
  • Maintained clean and neat environment in patient care area, checked and restocked supplies and handled linen management and trash removal.
  • Cultivated relationships with residents to support happiness and emotional well-being.
08/2007 to 12/2020 Teacher Community Teamwork | Lowell, MA,
  • Built and strengthened positive relationships with students, parents and teaching staff.
  • Differentiated instruction according to student skill level.
  • Helped students build learning and study skills to achieve educational goals.
  • Engaged students and boosted understanding of material using focused instructional strategies and hands-on activities.
  • Monitored student progress using exams and assignments to check for thorough understanding.
  • Assisted fellow teachers with assignment development, special projects, tests, administrative updates and grading.
  • Scheduled and held parent-teacher conferences to keep parents up-to-date on children's academic performance.
  • Created and enforced child-based, hands-on curriculum to promote student interest and receptive learning.
  • Worked outside normal hours to be available to answer parent and student questions.
  • Combined discipline plan with effective measures and lesson plans to increase concentration, participation and progress student accountability.
  • Developed interesting course plans with multimedia learning tools to meet academic, intellectual and social needs of students.
  • Attended and participated in department staff meetings to brainstorm ideas on [Type] issues.
  • Taught students to exercise problem solving methodology and techniques during tests.
  • Encouraged student critical thinking and discussion using variety of teaching techniques.
  • Worked one-on-one with at-risk students on core subjects.
  • Maintained positive classroom environments by reinforcing rules for behavior and relationship-building actions.
  • Developed lessons, activities and materials to cover required course material.
  • Maintained safe, clean, and organized classroom environment.
  • Established positive relationships with students, parents, fellow teachers and school administrators.
  • Met with parents and guardians to discuss student progress and areas for improvement.
  • Attended in-service training and professional development courses to stay on top of policy and education changes.
  • Encouraged positive self-esteem and mutual respect for others while instilling joy of learning and discovery.
  • Adapted teaching methods and instructional strategies to promote learning in students of differing skill levels.
  • Worked with parents, administrators and counselors to develop improvement plans for struggling students.
  • Involved parents in student education by cultivating strong relationships.
  • Tracked attendance, assignments, grades and class participation for students.
  • Managed consistent, learning-focused classroom environments by establishing and communicating clear objectives for students.
  • Taught students subject-specific material, learning strategies and social skills.
  • Utilized various types of equipment and aids to enhance learning experience.
  • Offered hands-on learning opportunities to develop student self-esteem and life skills.
  • Maintained calm, positive classroom environment through gentle discipline and enthusiastic attitude to encourage learning and studying among student.
  • Managed and organized class records and reports.
  • Identified early signs of emotional, developmental and health delays or problems in students and followed up with parents.
  • Brought in purchased and donated materials to round out supplies for classroom activities.
  • Oversaw and directed parent conferences, lesson plans and classroom activities.
  • Kept detailed records on student personal information, emergency contacts, attendance and academic and behavioral performance, providing regular reports to parents and administrators.
Education and Training
Expected in 08/2007 to to Bachelor of Science | General Studies LSU, Shreveport, LA, GPA:
Expected in to to | Prek-3rd Certification LAtech, Ruston, LA, GPA:

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Resume Overview

School Attended

  • LSU
  • LAtech

Job Titles Held:

  • CSR
  • CNA
  • Teacher

Degrees

  • Bachelor of Science
  • Some College (No Degree)

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