Professional and well-rounded employee with excellent clerical and team support skills. Successful at satisfying customer needs while tackling daily office priorities. Smooth when handling administrative tasks by coordinating mail and maintaining up to date charts. Proficient in microsoft office as well as, a fast learner. I am A strong driven reliable individual with a strong love for the medical field and animals.
Skills
Report generation
Route management
Problem-solving abilities
Inbound and Outbound Calling
Office equipment proficiency
Adaptive team player
Technologically savvy
Quality control
Microsoft Office expertise
Drawing blood
Medical records maintenance
Sanitation and sterilization
HIPAA
Clerical
Friendly, positive attitude
Education and Training
Duncan High SchoolDuncan, OKExpected in 05/2009 – –High School Diploma: - GPA:
Murray State CollegeTishomingo, OKExpected in 05/2011 – –Associate of Science: - GPA:
Cameron UniversityLawton, OKExpected in 12/2013 – –Associate of Science:Business Administration - GPA:
Experience
Circle K Stores, Inc. - CSR Columbia, SC, 10/2016 - 04/2020
Responsible for knowing multiple insurance policies
Excel in research to be able to assist multiple members.
Excellent organizational skills.
Created and implemented process improvements to reduce workloads and bolster callback efficiency.
Handled third-party insurance processing tasks to assist patients.
Stayed current on HIPAA regulations, benefits claims processing, medical terminology, and other procedures.
Evaluated pending claims to identify and resolve problems blocking auto-adjudication.
Sent clinical request and missing information letters to obtain incomplete information.
Trained newly hired top talent to fill key positions and maximize productivity.
Created and offered additional materials to enhance training.
Was chosen from 400+ employees to help train for HIPAA.
I was a team lead to assist in training new hires.
Responsible for deescalating irate customers VIA telephone.
Electric Boat - Medical Assistant Goose Creek, SC, 06/2014 - 02/2016
Partnered with healthcare and administrative staff to create patient-centered, inviting and supportive environment for patients and families.
Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analyses.
Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
Efficiently performed insurance verification and pre-certification and pre-authorization functions.
Communicated with patients by phone and via written correspondence.
Identified operational improvements to drive efficiency and quality of care.
Prepared equipment, positioning patients for invasive procedures such as cardiac catheterization.
Educated patients about medications, procedures and physician's instructions.
Prepared prescription refill requests on behalf of physician to prevent lags.
Transmitted physician's orders to patients, counseling on execution and addressing follow-up questions.
Recorded patient histories and filed supporting clinical data and diagnosis.
Sterilized medical equipment after each procedure.
Monitored patient stability by checking vital signs and weight.
Batch-scanned and indexed patient charts to improve data availability while maintaining security.
Supported functions for diagnostic and technical treatment procedures, including setting up and operating special medical equipment and apparatuses.
Collaborated with local pharmacies to resolve and clarify issues with patient medication.
Prepared patients for examinations, taking vital signs and updating medical histories.
Performed front desk duties, including answering phones, scheduling appointments, greeting patients and ordering supplies.
Performed imaging, transcription and verifying tasks to keep office workflows running smoothly.
Experienced in front and back offices, controlling patient flow, collecting payments and assisting in delivery of quality healthcare.
Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate effective treatment.
Requested scripts from doctors and verified insurance and coding.
Completed and submitted clinical documentation in accordance with agency guidelines.
Organized charts, documents and supplies to maintain team efficiency.
Assisted physicians by preparing patients for procedures, including EKGs, phlebotomy, glucose testing and pulmonary function tests.
Kept facility stocked with necessary supplies, equipment and instruments.
Printed and filed examination data records according to HIPAA patient standards.
Alakaina Family Of Companies - Phlebotomist Wright, OH, 06/2011 - 08/2014
Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.
Verified quality of specimens by centrifuging specimens for logistics courier to pickup.
Interviewed patients and analyzed and documented medical records to update and file documents.
Built trust and minimized patient discomfort during phlebotomy procedures.
Labeled blood vials with critical information like time of collection, date and patient name.
Coordinated workflow based on stat, schedule, or outpatient needs.
Counseled patients to ease fears, explain procedures and enhance cooperation during blood draws.
Traveled to over 4 nursing facilities to collect blood samples.
Maintained fully-stocked phlebotomy cart, carrier and station.
Magnolia Bakery - Cashier Los Angeles, CA, 06/2007 - 07/2009
Helped customers find specific products, answered questions and offered product advice.
Worked closely with front-end staff to assist customers and maintain satisfaction levels.
Received payments for and issued receipts.
Processed transactions per day with exceptional accuracy.
Resolved issues with cash registers, card scanners and printers.
Welcomed customers, offering assistance to help find necessary store items.
Learned roles of other departments to provide coverage and keep store operational.
Maintained consistent daily operations by establishing procedures and monitoring team performance.
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