LiveCareer-Resume

csl resume example with 3+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Hardworking and knowledgeable well-versed in using scripts and personal expertise to address diverse customer concerns. Self-motivated and independent in sourcing and implementing solutions. Good conflict mediation and multitasking abilities.

Skills
  • Planning & Organizing
  • Good Work Ethic
  • Team Management
  • Maintenance & Repair
  • Supervision & Leadership
  • Team Building
  • Critical Thinking
  • Basic Math
  • Training & Development
  • Fluent in Spanish
  • Customer Service
  • Organizational Skills
  • Data Management
  • People Skills
Experience
CSL, 08/2022 - Current
Cci Health & Wellness Services Greenbelt, MD,
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications.
  • Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
  • Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
  • Updated customer accounts, addresses and contact information within call management databases.
  • Used available resources to provide efficient and accurate solutions for customer service requests.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Managed customer expectations by clarifying needs, identifying options and recommending products and services.
  • Built sustainable relationships and engaged customers by going extra mile.
  • Seized opportunities to upsell products, maximizing revenue.
  • Trained and supervised new employees to promote overall team productivity and consistent service.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Collected deposits or payments and arranged for billing.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Promoted available products and services to customers during service, account management and order calls.
  • Exceeded established service goals while leveraging customer service, sales and employee management best practices.
  • Collaborated with sales team members to stay current on inventory levels and resolve item issues.
  • Assisted customers with price checks, lifting heavy items and addressing other inquiries.
  • Determined accurate prices for [Type] customer services, consistently searching for deals and best prices.
  • Excelled in exceeding daily credit card application goals.
  • Mentored junior team members and managed employee relationships.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Answered customer questions and provided store information.
  • Collected payments and provided accurate change.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Worked closely with front-end staff to assist customers.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Processed sales transactions to prevent long customer wait times.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Helped with purchases and signed customers up for rewards program.
  • Discounted purchases by scanning and redeeming coupons.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
Medical Assistant, 09/2019 - 03/2020
Atlantic Shores Virginia Beach, VA,
  • Scheduled appointments for patients via phone and in person.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Measured vital signs and took medical histories to prepare patients for examination.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Organized charts, documents and supplies to maintain team productivity.
  • Documented notes during patient visits.
  • Responded to patient callbacks and phone-in prescription refill requests.
  • Assessed, documented and monitored vital signs for patients within outpatient setting.
  • Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
  • Educated patients about medications, procedures and physician's instructions.
  • Cleaned and maintained medical equipment following procedures and standards.
Hairstylist, 06/2016 - 05/2018
Super Cuts Salon Back Lick Rd City, STATE,
  • Pursued continuing education and training to stay up to date with new trends and techniques.
  • Sanitized workstations and salon equipment to reduce risk of infection.
  • Pre-booked future appointments to increase repeat business.
  • Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
  • Selected hair colors, products and services based on customer preference and individually designed hair care plan.
  • Sold conditioner, shampoo, hair treatment and styling products to educate clients on proper hair care.
  • Recommended hair styles to compliment clients' facial features and coloring.
  • Styled and designed traditional and contemporary hairstyles for men and women daily.
  • Colored, cut and installed extensions according to style photos and client specifications.
  • Designed and recommended home hair care regimens and treatments to meet individual customer needs.
  • Set up workstation and treatment room with products, equipment and supplies to facilitate services .
  • Supervised front-end of salon, booked appointments, inventoried sales area and coordinated employee schedules to maximize operations.
  • Trimmed and styled hair for weddings and special occasions to help clients look and feel best on big day.
  • Scheduled client appointments.
  • Kept work stations clean and sanitized scissors, combs and other styling tools.
  • Responded to customer inquiries by phone, email and in person.
  • Operated cash registers to receive payments from patrons.
  • Ordered, displayed and maintained supplies.
  • Cut, trimmed and shaped hair or hairpieces using clippers and scissors.
  • Bleached, dyed or tinted hair using applicator or brush.
  • Analyzed patrons' hair and other physical features to determine and recommend beauty treatment or suggest hair styles.
  • Shaped eyebrows and removed facial hair using depilatory cream, tweezers or wax.
  • Combed, brushed and sprayed hair or wigs to set style.
  • Applied water or setting, straightening or waving solutions to hair.
  • Massaged and treated scalp using hands, fingers or vibrating equipment.
  • Shaved, trimmed and shaped beards and mustaches.
Education and Training
High School Diploma: , Expected in 05/2018
-
Victory Learning Center - San Antonio, TX,
GPA:
Status -
Cosmetology : Beauty , Expected in 04/2012
-
Ucas - San Antonio, TX,
GPA:
Status -
Associate of Arts: Database Management, Expected in 03/2010
-
St Philips College - San Antonio, TX,
GPA:
Status -

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Resume Overview

School Attended

  • Victory Learning Center
  • Ucas
  • St Philips College

Job Titles Held:

  • CSL
  • Medical Assistant
  • Hairstylist

Degrees

  • High School Diploma
  • Cosmetology
  • Associate of Arts

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