Strong knowledge of cruise related applications such as Seaware (Direct and Native), Fidelio,
MS Office 2003-2013
Less than 1
Implemented and developed training material and for the software Elluminate Live Pro in Habitat for Humanity International Latin American Headquarter Office.
Managed to keep several clients after internal changes in office personnel.
11/2013 to Current
Cruise Vacation AgentDisney Cruise Line － Celebration, Florida
Handle all pre cruise situations; everything from payments, reservation and cancellations, to web assistance registration with the use of Citrix.
03/2012 to 12/2012
Community ManagerTEAH Online Communication － San Jose, Costa Rica
Led different projects that managed to be sold to clients.
Contact with customers via e-mail and Social Networks.
Was part of a team that planned different strategies to improve sales and the quality of the customer service provided.
12/2011 to 12/2012
San Jose, Costa Rica
Elementary and High School Tutoring
Designed and applied successful study programs for foreign students new to the Costa Rican school system plan.
01/2009 to 08/2009
Sales associateWalt Disney World, Disney's Hollywood Studios － Orlando, Florida
As part of an International College Program, I was able to work at the merchandise department of Disney's Hollywood Studios Theme Park.
Some of my tasks were to interact with the guests, follow Disney's high quality standard of sales and marketing strategies and work in a day to day changing workplace environment.
11/2007 to 11/2008
Customer service representativeSan Jose, Costa Rica
Provided assistance to customers that had issues with their products.
As a Customer Service Associate I was able to help our customers by troubleshooting by phone, scheduling appointments with Technicians and help them process any complaint or disagreement with the company.
11/2007 to 07/2012
Youth group Leader and counselorGrace Bible Community Church － San Jose, Costa Rica
Led college group in different projects.
Also worked as a team coordinator and motivator of special events and young, adults, teenagers and children.
01/2007 to 11/2007
Technical Support AssistantHabitat For Humanity International － San Jose, Costa Rica
Worked as a volunteer in the IT department providing assistance to the Latina American HQ Office users.
I was in charge of the network maintenance, making sure all users had all necessary tools in their computers, configure Email accounts, and registering new users to the network.
Disney Cruise Line － Celebration, FloridaSeaware training successfully completed
CISCO Certified Network Associate 4 modules successfully completedUniversidad Latina de Costa Rica － San JoséCosta Rica
BBA: Business AdministrationUniversidad Latina de Costa Rica － San JoséCosta RicaBusiness Administration
Central Michigan University － Orlando, FLInternational College Credit Organizational Leadership
High School DiplomaBilingual Institute Palabra de Vida Belén － HerediaCosta Rica