LiveCareer-Resume

crewmember resume example with 9+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary

Outgoing and personable sales advisor with progressive experience in foodservice establishments driven by customer satisfaction. Dependable and flexible individual employs strong problem-solving and time management skills. with nine years of experience working in all weather conditions. Bilingual and safety-minded employee with ability to multitask in busy environments. Well-trained in using restaurant equipment. solid understanding of operational practices and safety standards. Read, understand and accurately follow directions to complete efficient work. Contribute to team success with field knowledge and dedication to going above and beyond to do every job correctly offering dynamic skills in client engagement, food safety and inventory restocking.

Skills
  • Company standards
  • Product cross-selling
  • Inventory restocking
  • GPS navigation
  • Salesmanship skills
  • Marketing and sales experience
  • Sales techniques
  • Fluent in Spanish.
  • Effective multi-tasker
  • Employee mentoring
  • Organizational ability
  • Organizing and prioritizing
  • Menu memorization
  • Flexibility
  • Maintaining floor displays
  • Outgoing personality
  • Food safety understanding
  • Food inspection
  • Flexible schedule
  • Guest and client satisfaction
  • Strong communication skills
  • Customer service oriented
  • Effective sales techniques
  • Courtesy
  • Courteous and professional demeanor
  • Produce knowledge
  • Time management
  • Excellent customer service
  • Organizational skills
  • Table setting arrangements
  • Food and beverage pairing
  • Prompt table clearance
  • Cash register operation
  • Memorizing product codes
  • Strong team member
  • Cultural competency
  • Recordkeeping and bookkeeping
  • Following regulations
  • Multitasking and prioritization
  • Price memorization
  • Health codes compliance
  • Menu knowledge
  • Safe food handling
  • Problem solving
  • Service-oriented
  • Outstanding cleanliness
  • Dish preparation
  • Team building
  • Service-oriented mindset
  • Excellent cook
Experience
Crewmember, 05/2012 to Current
Raising Cane'sPort Saint Lucie, FL,
  • Visually counted and inspected dinnerware to replenish trays and bins.
  • Operated kitchen equipment to weigh, measure and mix ingredients according to recipes.
  • Carefully hand washed, rinsed and sanitized delicate stemware for the 20-seat casual dining establishment.
  • Kept customer and food preparation areas clean and well-organized for maximum efficiency.
  • Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
  • Scrubbed off all carbon residue from bottom of pots and pans through washing and rinsing.
  • Washed and sanitized dishes after every use to protect customers.
  • Took orders, prepared foods and processed payments in full-service casual establishment.
  • Cleaned and sanitized kitchen work space by sweeping, mopping and wiping down counters.
  • Upsold sweets and canned items with orders to boost customer purchases.
  • Cross-trained new employees by explaining rules, procedures and job responsibilities.
  • Served more than 80 - 90 guests per day in busy day setting by delivering exceptional service and support to every person.
  • Operated fryers and grills, assisted with putting orders together and bagged items for customers.
  • Resolved customer complaints with urgency and positive action to satisfy guests and promote return visits.
  • Assisted with food preparation tasks, including filling soft drinks and pouring coffee.
  • Handled food safely to protect customers from cross-contamination or illness risks.
  • Completed accurate food orders using POS terminal and relayed special conditions to kitchen staff.
  • Interacted pleasantly with customers and warmly greeted patrons upon entrance to store.
  • Responded quickly to customer complaints and used polite mediation to initiate problem resolution.
  • Assisted other crew members / owner with store opening and closing procedures.
  • Greeted and served guests with warmth, courtesy and efficiency, leading to loyal, returning customers.
  • Prioritized and completed tasks throughout every shift to support store operations.
  • Delivered food and drink items quickly to help minimize customer wait times.
  • Washed and prepared raw food ingredients to help team efficiently produce high-quality foods for customers.
  • Verified orders and bagged items for easy transport.
  • Restocked supplies, removed trash and cleaned areas.
  • Completed opening, closing and shift change tasks to promote store efficiency.
  • Totaled bills, accepted payments and returned change.
  • Unloaded deliveries, stocked and rotated products and monitored inventory to confirm sufficient food and supplies on hand.
  • Operated, cleaned and maintained food preparation equipment, carefully observing safety and sanitation standards and regulations.
  • Maintained order of customer and crew member work areas.
  • Worked with food service team members to handle every customer need and build brand loyalty.
  • Mastered multiple crew functions, including order assembly, serving, cooking, hosting, bussing, counter and drive-through.
  • Restocked paper products and condiments at self-service areas during periods of downtime.
  • Processed customer payments using cash, checks, credit and debit cards and returned proper bills and coin.
  • Answered customer questions and took orders.
  • Demonstrated technical expertise and became go-to person on computerized credit and debit card payment system and time clock system.
Sales Advisor, 05/2016 to 04/2019
Nephron Pharmaceuticals CorpWest Columbia, SC,
  • Stayed up-to-date on latest trends in sales promotions, product updates and service changes.
  • Used active listening and relationship-building skills to assess customer needs, build rapport and connect with viable solutions.
  • Answered requests and concerns with friendly and knowledgeable service.
  • Boosted sales by executing complete sales cycle process from prospecting leads through contract negotiations and close.
  • Strengthened branding initiatives by coordinating annual events to maximize outreach.
  • Actualized strategies to continuously improve customer service, company or brand visibility and services / goods provided.
  • Met with store managers to discuss product needs, accomplish sales goals and facilitate sales growth.
  • Implemented consultative sales techniques to generate revenues and exceed sales targets.
  • Developed professional sales presentations, seminars and exhibitions to creatively communicate product quality and market comparisons.
  • Created and implemented store displays, promoting sales and growth.
  • Implemented professional sales presentations to creatively communicate product quality and market comparisons.
  • Learned customer needs and desires to suggest specific product options.
  • Cultivated long-term relationships with clients to accurately quote prices and terms that achieved customer objectives.
  • Developed relationships with customers and presented promotions that increased shelf space, sales and profit.
  • Exceeded sales goals using consultative sales talents and effectively explaining programs and services to generate interest.
  • Designed retail displays in Costco Warehouse stores for different products to increase sales by 40 / 70 %.(approx).
  • Assisted customers during selection process and helped choose perfect products to meet individual needs.
  • Presented professional appearance at all times and assisted with product placement and visual merchandising tasks.
  • Collaborated with retailers to strengthen product exposure with optimal locations, shelf positions and signage.
  • Achieved sales goals, increasing revenue for 40 - 70% for top accounts in 2 years and 10 months.
  • Worked with Costco Warehouse and Costco Food Court teams to assess, update and optimize delivery dates for customers.
  • Demonstrated products at customer locations, answering questions and redirecting objections to close deals.
  • Generated sales by prospecting leads, cold calling and negotiating advantageous deals.
  • Analyzed sales performance and service feedback to drive organizational and operational changes resulting in greater profitability.
  • Promoted memorable shopping experiences resulting in increased customer retention and loyalty.
  • Introduced customers to new offerings and updated accounts.
  • Recommended accessories and delivered details regarding latest promotions to increase sales.
  • Forecasted sales for different accounts and managed inventory to ensure sufficient products at each site.
  • Addressed marketing needs of customers by creating and designing ads that promoted goods and services of advertisers.
  • Educated customers on suitable products and services depending on age, needs and inventories to increase sales by 45 - 75 %. (approx)
  • Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
  • Exceeded sales goals by 60 % (( approx)for 2 consecutive years by establishing and cultivating lucrative relationships with customers.
  • Provided customers with recommendations to promote brand effectiveness and product benefits.
  • Ensured effective customer communication to maintain customer satisfaction and loyalty.
  • Provided accurate and detailed quotes for customers to maintain customer satisfaction.
  • Cross-sold additional products and services to purchasing customers.
Crew Member, 11/2011 to 05/2014
Wendy's CompanyHoffman Estates, IL,
  • Upheld high standards of productivity and quality in all areas of operations.
  • Coordinated with shift managers/ general managers to understand project needs and provide needed support to meet targets.
  • Reacted calmly and efficiently in emergency situations, closely following protocols and maintaining productivity.
  • Volunteered to take on additional crew duties, including dishwashing and cleaning / prep work when fellow crewmembers fell ill.
  • Cleaned and washed restaurant equipment to maintain excellent functionality and productivity.
  • Resolved simple issues among crew members by addressing problems immediately and effectively mediating disagreements.
  • Organized and restocked restaurant equipment, produce , beverages and cleaning supplies to support operations and team productivity.
  • Kept gear and equipment in good working order by conducting inspections and completing minor repairs.
  • Observed safety precautions and practices when using heavy machinery and equipment.
  • Kept activities moving smoothly by coordinating schedules and personnel.
Education and Training
: Secondary Education, Expected in to Washtenaw Community College - Ann Arbor, MI
GPA:
High School Diploma: , Expected in 07/2016 to Ann Arbor Technological High School - Ann Arbor, MI,
GPA:
Additional Information

I am a quiet person and a bit introverted, but can definitely get tasks done and develop wonderful friendships / work relationships. Politeness, respectfulness, dignity, integrity, innovation and professionalism are my signature. Always a multitasker.

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Resume Overview

School Attended

  • Washtenaw Community College
  • Ann Arbor Technological High School

Job Titles Held:

  • Crewmember
  • Sales Advisor
  • Crew Member

Degrees

  • Some College (No Degree)
  • High School Diploma

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