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Crew Member Resume Example

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CREW MEMBER
Summary

Dedicated serviceman focused on applying three years of military logistic management. Experienced logistics professional versed in all operational and financial aspects of fleet management, quality control, inventory control and customer service.employment in the civilian sector. Exceptionally hard worker well-versed in supply and inventory management

Highlights
  • Inventory tracking
  • Budget management
  • Ground transportation
  • Automotive logistics and procedures knowledge
  • Inventory control
  • Warehouse and fulfillment
  • Logistics network analysis
  • Strategic planner
  • Works well independently
  • Flexible
  • Customer service-oriented
  • Customer service
  • Microsoft Office
  • Spreadsheet development
  • Multitasking
  • Team player
  • Time management
  • Inventory management
Accomplishments
  • Recipient of the The Army Achievement Medal in April, 2014.
  • Acted as department head for 5 months while warehouse supervisor was on leave.
  • Managed team of 4 personnel.

Customer Service 

  • Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.

Administration 

  • Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use.

Training 

  • Successfully trained staff in all office systems and databases, policies and procedures while focusing on minimizing errors and generating superior results.

Experience
McDonald'sAugust 2010 to March 2012Crew Member
Mascoutah, IL
  • Greeted customers entering the store to ascertain what each customer wanted or needed.
  • Earned management trust by responsibly opening and closing the store.
  • Maintained cleanliness and presentation of stock room and production floor.
  • Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
  • Demonstrated integrity and honesty while interacting with guests, team members and managers.
  • Maintained high standards of customer service during high-volume, fast-paced operations.
  • Followed food safety procedures according to company policies and health and sanitation regulations.
  • Maintained clean and safe environment.
  • Reported to each shift on time and ready to work.
  • Performed all position responsibilities accurately and in a timely manner.
  • Communicated openly and honestly with the management team during each shift to ensure it ran smoothly.
92A - Quartermaster United States ArmyMarch 2012 to June 2015Ansbach, Germany
  • Recommended retransmission equipment employment based on capabilities of the equipment and the mission requirements.
  • Tracked equipment and supplies within the Battalion.
  • Maintained 100% accountability of all assigned equipment.
  • Quickly responded to and resolved all customer service issues in a timely manner.
  • Created worksheets and logged equipment, parts and supplies correctly into the standard army maintenance system (SAMS-1E) Managed parts and equipment handling, receiving, storage and inventory.
  • Communicated with unit command regarding back order availability, future inventory and special orders.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Learned, referenced and applied product knowledge information.
  • Participated in physical inventory counts every month.
  • Facilitated organized record retrieval and access by maintaining filing system.
LowesJuly 2015 to January 2016Unloader
Gautier, MS
  • Unloaded, picked, staged and loaded products for shipping.
  • Followed proper selection procedures as established by the company.
  • Rotated stock by code and receiving date.
  • Transported goods from racks, shelves and vehicles.
  • Installed protective bracing, padding and strapping to prevent shifting and damage to items during transport.
  • Worked at a rapid pace to meet tight deadlines.
  • Operated powered lift trucks, floor sweepers, pallet jacks and forklifts safely, with a 0% incident rate.
StarbucksJune 2015 to CurrentBarista
Gulfport, MS
  • Adhered to recipe and presentation standards for specialty coffee drinks.
  • Resolved customer disputes with tact and professionalism.
  • Weighed, ground and packed coffee per customer orders.
  • Updated menu with daily offerings and specials, using personalized artistic touches.
  • Correctly followed all health, safety and sanitation guidelines.
  • Greeted guests with a pleasant smile and superior customer service.
  • Greeted and connected with every customer, recommending drinks and pastries.
  • Maintained the highest standards of conduct and service.
  • Maintained clean and organized workspace, enabling coworkers to locate resources and product.
  • Cleaned equipment, disposed of waste, closed registers and carried out other closing duties.

Education
Mascoutah Community High School2011High School DiplomaMascoutah, IL
Mississippi Gulf Coast Community College2016Associate of Arts: Criminal JusticeGautier, MS, United States
Skills

administrative, army, closing, addressing customer concerns, excellent customer service, customer service, data management, fast, filing, food safety, inventory, Team leader, access, policies, POS, Quick learner, receiving, team player

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Resume Overview

Companies Worked For:

  • McDonald's
  • 92A - Quartermaster United States Army
  • Lowes
  • Starbucks

School Attended

  • Mascoutah Community High School
  • Mississippi Gulf Coast Community College

Job Titles Held:

  • Crew Member
  • Unloader
  • Barista

Degrees

  • High School Diploma
    Associate of Arts : Criminal Justice

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