High energy, outgoing individual with food service experience with a dedication to positive guest relations and excellent customer service desires a position with growth opportunities in the food service industry.
Primary duties consist of taking orders, preparing food and ingredients, packaging food items, ringing up customer purchases and Ensured that the food thats being served is always fresh and has undergone the proper food handling procedure. Actively complied with all health department regulations and rectified issues immediately. Completed opening and closing checklists according to set standards Within 6 months was flagged and started training for management. Validated on 4 of 5 positions within the store. Participated in interviewing for new crew members and well as provided feedback to management regarding candidates. Consistently acknowledged for my customer service that reflected the vision and experience that the brand stands for.
Part-time work in a local, privately- owned coffee shop. Positions include barista, sandwich maker, smoothie maker, cashier, counter work, server and busser. My responsibilities include: greet customers, take orders, handle cash and credit transactions, prepare beverages and sandwiches to customer satisfaction and in a timely manner adhering to all company recipes and measurements. Additional tasks as needed include bussing, dishwashing, and shopping for supplies and product. I am able to develop rapport with customers by learning names, favorite drinks and food items. Accurately process transactions through the POS and count back change to customers, communicate customer complaints/concerns appropriately, communicate with coworkers and management to solve problems and improve quality and service, maintain continuous communication with other staff (i.e.register, orders) during peak business times and assist in the opening and/or closing of the shop. As my responsibilities grew I assisted with training new staff, all closing responsibilities including balance drawer at end of each shift, cleaning all equipment, restocking and purchasing.
Part and full- time work in both locations of this owner's store for retail sales, stocker, cashier, and equipment rentals. During pre-opening and start up for the Huntington Beach store, I was responsible for setting up all clothing and displays, stocking shelves and maintaining the store's appearance per owner's requests. Courteously greet customers and efficiently process transactions within busy, fast-paced retail environment. Operate POS system to itemize and total customer purchases. Balance drawer at end of each shift. Ensured all rentals returned and accounted and all outside merchandise racks properly returned to store at end of each shift. Assist in the opening and closing at each shop.
Seasonal work during 2011 and continuing through 2013.
Assisted guests with making menu choices in an informative and helpful fashion and made recommendations when requested. Delivered exceptional service by greeting and serving customers in a timely, friendly manner. Appropriately suggested additional items to customers to increase restaurant sales. Promptly served all food courses and beverages to guests. Regularly checked on guests to ensure satisfaction with each food course and beverages. Skillfully anticipated and addressed guests' service needs. Consistently adhered to quality expectations and standards. Accurately recorded orders and partnered with team members to serve food and beverages that exceeded guests' expectations. Inquired about guest satisfaction, anticipated additional needs and happily fulfilled requests. Correctly calculated charges, issued bills and collected payments. Maintained a professional tone of voice and words at all times, including during peak rush hours. Facilitated prompt and accurate seating and service of all guests. Politely answered phones promptly and recorded and confirmed reservations. Welcomed and acknowledge all guests in a friendly, service-oriented manner, conveyed wait time and maintained accurate wait list. Guided guests through the dining rooms and provided needed assistance. Provided high quality service. Transported all dirty tableware from dining room to dishwashing area for proper cleaning. Consistently delivered exceptional customer service by quickly and efficiently clearing restaurant tables. Supported other areas of the restaurant as necessary, such as setup, cleanup, prep work and equipment maintenance.
Yearly call back for seasonal work
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