Ambitious [Job Title] with an ability to successfully locate debtors and establish repayment arrangements to satisfy account terms. Highly skilled at meeting and exceeding [Timeframe] goals. Dedicated to utilizing exceptional communication skills with customers to resolve account inquiries. Veteran Collections Specialist with top-notch follow-through and methodical approach. Strong researcher successful at persuading customers and obtaining payments. Accomplished [Job Title] offering extensive experience in all facets of accounts payable, accounts receivable, payroll and financial reporting. Highly skilled at analyzing information and identifying areas of improvement aimed at increasing profitability. Dedicated to helping businesses reduce operating expenditures and maximize revenue. Talented Collections Specialist persistent with customers and seasoned in overcoming objectives. Bringing [Number] years of experience and driven mentality. Reliable Collections Specialist adept at operating in efficient and competent manner. History of meeting high productivity, quality and performance standards. Versatile collections professional focused on learning new strategies and scripts quickly to maximize performance. Seeking to apply [Number] years' experience in call center to Collections Specialist position. Dedicated [Job Title] accurate in processing payments and efficient in completing daily tasks in fast-paced environments. Proficient in [Industry] products, compliance requirements and payment schedules. Seeking role with increased responsibility. Goal-driven Collections Specialist with proficiency in [Software] and expertise in [Area of expertise]. Driven to exceed goals and reduce company debt. Talented Accounts Receivable Specialist with [Number] years' experience in financial services, collections, and customer care management across diverse industries. Knowledgeable, analytical, and personable with excellent problem solving skills and strengths in areas of credit and collections. Proven ability to improve workflow efficiencies while maintaining high standards in customer service. Motivated [Area of study] student seeking internship in [Area of expertise] to gain hands-on experience. Outgoing and friendly with strong drive to succeed.
- Familiar with locating individuals
- Investigation due diligence
- Call center background
- Accounting systems
- Persuasion strategies
Georgia, AL, 03/18 - 11/20
- Remained calm, stayed professional and provided exceptional service on all calls, even when interacting with difficult individuals.
- Processed payments over phone and set up recurring drafts.
- Secured payments by following up with customers which disregarded promise to pay.
- Met demands of busy collections group by performing high volume of daily calls.
- Fielded incoming phone calls from customers and directed to corresponding department or individual for assistance.
- Located debtors by utilizing skip tracking and other strategies.
- Prioritized accounts based on total amount owed and credit bureau reports.
Nevada, MO, 08/10 - 10/12
- Educated customers on special pricing opportunities and company offerings.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Assessed customer account information to determine current issues and potential solutions.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
- Made outbound calls to obtain account information.
City, STATE, 11/06 - 09/08
- Secured payments by following up with customers which disregarded promise to pay.
- Remained calm, stayed professional and provided exceptional service on all calls, even when interacting with difficult individuals.
- Processed payments over phone and set up recurring drafts.
- Interviewed customers to determine reasons for delinquency, source of income and next pay date to build solutions for financial issues.
- Met demands of busy collections group by performing high volume of daily calls.
- Reviewed accounts to determine payment plan compliance.
- Fielded incoming phone calls from customers and directed to corresponding department or individual for assistance.
- Located debtors by utilizing skip tracking and other strategies.
- Overcame objections by applying advanced training and persuasion techniques.
- Utilized talents and expertise to locate customers with aged accounts.
- Prioritized accounts based on total amount owed and credit bureau reports.
- Conveyed current account information and obtained payments by using pre-scripted statements.
- Gathered required information from customers for settlement reviews to help negotiate down debt with creditors.
- Minimized total number of delinquent accounts through [Action].
- Maintained consistent high performance by establishing solid record of achieving or exceeding objectives through use of [Technique] and [Skill].
- Managed [Number] charge-off credit card accounts.
- Met and exceeded requirements for [Timeframe] calls by [Number]%.
- Accepted and processed customer payments and applied toward account balances.
- Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
- Worked closely with delinquent account holders to collect and reconcile accounts through approved channels.
- Interfaced with customers to bring accounts current with suitable repayment plans.
- Oversaw disputes resolution and reconciliation for [Number] client accounts.
- Minimized loss by negotiating payment terms directly with clients, consistently achieving [Number]% recovery rate.
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School Attended
- San Nicolas De Hidalgo
- G.C Services
Job Titles Held:
- Credit Collector
- Costumer Services
- Credit Collector
Degrees
- Some College (No Degree)
- Certified Credit Collector
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