Counselor I Cadc I Qmha resume example with 18+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Compassionate, understanding person with great multitaker skills. I began working in inpatient treatment, moved into Housing and recovery and then outpatient treatment. I am looking for a position to work with clients in a setting that they are able to focus on themselves. Have experience with maintaining waitlists, using n=my calender in systems and meeting coordination. Strong skills in documentation and issue resolution skills.

  • Group therapy
  • Testing specimens
  • Client evaluations
  • Community resources
  • Case management
  • Work ethic
  • Communication
  • Working collaboratively
  • Conflict resolution
  • Flexibility
  • Client goal planning
  • Multitasker
Counselor I CADC I/ QMHA , 02/2018 - 11/2022
Columbia Community Mental Health City, STATE,
  • Conducted & led psychotherapy group therapy sessions for clients.
  • Worked successfully with diverse group of coworkers to accomplish goals.
  • Provided excellent service and attention to clients when face-to-face, Telehealth or through phone conversations.
  • Taught clients, social skills, emotional & coping skills and functional living skills.
  • Referred clients to other programs and community agencies to enhance treatment processes.
  • Assisted clients with identifying feelings and behaviors by asking open-ended questions.
  • Observed, interviewed and directly assessed clients to diagnose issues and determine optimal interventions.
  • Triage work; calling to schedule first appointments, preparing letters to mail out, phone calls.
  • Work well with community partners
  • Led supportive group discussions and education sessions with alcohol and drug users and families.
  • Completed comprehensive assessments of clients' substance abuse history and treatment .
  • Developed referral process to assist client access to special programs and services.
  • Assessed patients in active drug and alcohol withdrawal and
  • Provided case management to help clients use social skills, filling out paper work, finding community resources, file for social security benefits and more.
  • provided interventions to manage physical and psychological withdrawal symptoms.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Identified treatment goals based on individual diagnosis and history.
Homeless and Recovery Operations Manager, 06/2015 - 10/2017
Central City Concern City, STATE,
  • Attended strategy meetings to brainstorm new ideas and deliver program KPI's and milestone updates.
  • Monitored and created reports showcasing program outcomes to communicate results with supervisor.
  • Uncovered issues to determine solutions.
  • Developed programs and initiatives to support organization's long-term goals.
  • Designed and implemented standard operating procedures for optimal efficiency.
  • Delivered conflict resolution by moderating grievances between parties with goal of speedy and fair resolution.
  • Supervised employees and the operations for program.
  • Implemented processes for programs, delivered proper training to all staff members. Monitored progress on program implementation.
  • Developed and maintained program budget by forecasting costs.
  • Cultivated relationships with senior executives, program partners to maintain stability in the program with support and overall direction.
  • Built high-performing teams, personally interviewing, hiring and continuously appraising performance and resolving shortcomings.
  • Maintained up-to-date and accurate program files and records.
Support Staff/ Admissions / Asst. Administrator , 08/2003 - 05/2015
CCMH Pathways Residential Treatment Center City, STATE,
  • Monitor client daily activities
  • Prepare, distribute, and document medications accurately
  • Provide coverage for sick and PTO coverage as needed
  • Light/heavy housekeeping
  • Cooking
  • Driving duties may include client transport,
  • Budgeting for the facility, Shopping
  • Recreational outings,
  • Provide direct client service
  • Coordinated admissions efficiently by communicating with clients after obtaining nessasary records.
  • Completed admissions packets and submitted it.
  • Oversaw filing systems for waitlist and scanned documents to manage physical and electronic documents.
  • Maintained data confidentiality when providing care for clients. 42CFR Part 2 & HIPPA.
  • Resolved issues amongst clients immediately to end any issue from escalating.
  • Effectively train team members in proper protocols.
  • Managed scheduling for staff, monitoring resource allocation to provide optimal coverage.
  • Made supply orders.
  • Created special event calendars for clients during holidays.
  • Supervised up to 12 employees and training procedures.
  • Collected ASAM assessments, filled them and maintained wait list.
  • Responded to issues quickly by using skills to provide immediate resolution, to maintain client retention.
  • Monitor client daily activities
  • Prepare, distribute, and document medications accurately
  • Provide coverage for sick and PTO coverage as needed
  • Light/heavy housekeeping
Education and Training
Certificate: Addiction Counseling, Expected in 09/2008
Daystar Education - Portland,

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Resume Overview

School Attended

  • Daystar Education

Job Titles Held:

  • Counselor I CADC I/ QMHA
  • Homeless and Recovery Operations Manager
  • Support Staff/ Admissions / Asst. Administrator


  • Certificate

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