Counselor I Cadc I Qmha resume example with 18+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
Summary
Compassionate, understanding person with great multitaker skills. I began working in inpatient treatment, moved into Housing and recovery and then outpatient treatment. I am looking for a position to work with clients in a setting that they are able to focus on themselves. Have experience with maintaining waitlists, using n=my calender in systems and meeting coordination. Strong skills in documentation and issue resolution skills.
Skills
Group therapy
Testing specimens
Client evaluations
Community resources
Case management
Work ethic
Communication
Working collaboratively
Conflict resolution
Flexibility
Client goal planning
Multitasker
Experience
Counselor I CADC I/ QMHA , 02/2018 - 11/2022 Columbia Community Mental Health – City, STATE,
Conducted & led psychotherapy group therapy sessions for clients.
Worked successfully with diverse group of coworkers to accomplish goals.
Provided excellent service and attention to clients when face-to-face, Telehealth or through phone conversations.
Taught clients, social skills, emotional & coping skills and functional living skills.
Referred clients to other programs and community agencies to enhance treatment processes.
Assisted clients with identifying feelings and behaviors by asking open-ended questions.
Observed, interviewed and directly assessed clients to diagnose issues and determine optimal interventions.
Triage work; calling to schedule first appointments, preparing letters to mail out, phone calls.
Work well with community partners
Led supportive group discussions and education sessions with alcohol and drug users and families.
Completed comprehensive assessments of clients' substance abuse history and treatment .
Developed referral process to assist client access to special programs and services.
Assessed patients in active drug and alcohol withdrawal and
Provided case management to help clients use social skills, filling out paper work, finding community resources, file for social security benefits and more.
provided interventions to manage physical and psychological withdrawal symptoms.
Juggled multiple projects and tasks to ensure high quality and timely delivery.
Identified treatment goals based on individual diagnosis and history.
Homeless and Recovery Operations Manager, 06/2015 - 10/2017 Central City Concern – City, STATE,
Attended strategy meetings to brainstorm new ideas and deliver program KPI's and milestone updates.
Monitored and created reports showcasing program outcomes to communicate results with supervisor.
Uncovered issues to determine solutions.
Developed programs and initiatives to support organization's long-term goals.
Designed and implemented standard operating procedures for optimal efficiency.
Delivered conflict resolution by moderating grievances between parties with goal of speedy and fair resolution.
Supervised employees and the operations for program.
Implemented processes for programs, delivered proper training to all staff members. Monitored progress on program implementation.
Developed and maintained program budget by forecasting costs.
Cultivated relationships with senior executives, program partners to maintain stability in the program with support and overall direction.
Built high-performing teams, personally interviewing, hiring and continuously appraising performance and resolving shortcomings.
Maintained up-to-date and accurate program files and records.
Support Staff/ Admissions / Asst. Administrator , 08/2003 - 05/2015 CCMH Pathways Residential Treatment Center – City, STATE,
Monitor client daily activities
Prepare, distribute, and document medications accurately
Provide coverage for sick and PTO coverage as needed
Light/heavy housekeeping
Cooking
Driving duties may include client transport,
Budgeting for the facility, Shopping
Recreational outings,
Provide direct client service
Coordinated admissions efficiently by communicating with clients after obtaining nessasary records.
Completed admissions packets and submitted it.
Oversaw filing systems for waitlist and scanned documents to manage physical and electronic documents.
Maintained data confidentiality when providing care for clients. 42CFR Part 2 & HIPPA.
Resolved issues amongst clients immediately to end any issue from escalating.
Effectively train team members in proper protocols.
Managed scheduling for staff, monitoring resource allocation to provide optimal coverage.
Made supply orders.
Created special event calendars for clients during holidays.
Supervised up to 12 employees and training procedures.
Collected ASAM assessments, filled them and maintained wait list.
Responded to issues quickly by using skills to provide immediate resolution, to maintain client retention.
Monitor client daily activities
Prepare, distribute, and document medications accurately
Provide coverage for sick and PTO coverage as needed
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