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COUNSELOR Resume Example

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Babbitt
Professional Summary

Committed Counselor possessing a broad range of experience in delivering comprehensive case management to residents in substance abuse and homeless programs. Accomplished at fostering meaningful relationships and developing effective short-term and long-term plans to achieve client goals. Currently looking to leverage background and expertise to take next career step in management with a respected organization that rewards diligence and professionalism.

Skills
  • Exceptional communication and interpersonal skills
  • Encompass an outgoing personality
  • Possess a team-building attitude
  • Self-motivated professional
  • Creative and can work independently
  • Possess the ability to work with others
  • Mental health support
  • Crisis response
  • Adept at conflict resolution
  • Expertise in crisis intervention techniques
Education
Burdett Business SchoolBoston, MACertificate Program: MA Executive Secretarial Program
  • Made for Business Planning Program, Somerville, MA
  • Ability to utilize Microsoft Word, Excel, Medisoft, and online coding
  • Proficient in Microsoft Suite, Windows XP, Timberline, QuickBooks, Yardi, and ETO
  • Understanding of customer service needs in a health care environment
  • Certified in First Aid, C.P.I., C.P.R., A.E.D., Trauma-Informed Care and Narcan Training
  • Certified in Ethics and Boundaries
  • Certified in HIV and AIDS Prevention
Work History
Pine Street Inn- COUNSELOR
Boston, MA06/2015 - Current
  • Completed regular thirty-minute rounds, assisting with routine and random dry park safety checks
  • Supervised individuals in small group atmosphere to cultivate safety, independence and structure.
  • Intervened regularly with assistance regarding substance abuse issues and mental illness
  • Participated in a vigorous housing search for homeless residents
  • Assisted guests in accessing housing services and necessities such as food, clothing, tolietries and travel vouchers
  • Ensure the maintenance of a safe and clean environment at the front desk and all surrounding areas
  • Maintain all vital information in daily log for further review during shift changes
  • Facilitated smooth discharge by encouraging and reassuring clients throughout transitions.
  • Observed and monitored client behavior and responses to treatment.
  • Provided emergency response in crisis situations to diffuse tensions and prevent violence.
  • Connected clients with community service and resource agencies.
Hilderbrand Family Self-Help Center- HOUSE MANAGER
Cambridge, MA06/2014 - 06/2020
  • Assisted residents with daily hygiene and living tasks, including basic living needs.
  • Responsible for performing a clean and harmonious living environment for residents.
  • Assist program participamts with various daily tasks as well as meeting the families' specific needs.
  • Oversaw cleanliness and orderliness of the facility, including room checks and chore checklists.
  • Oversaw and monitored full facet of the facility's rules, policies, procedures and protocols.
  • Assisted in housing searches with residents including keeping logged documentation.
  • Performed routine clerical tasks, such as answering phones, filing, photocopying, faxing, and writing memos.
  • Supervised residents preparing meals and handling chores and provided constructive feedback.
  • Managed intake and discharge paperwork and procedures for residents.
Boston Living Center- MEMBER SERVICES COORDINATOR
Boston, MA06/2013 - 06/2014
  • Entered and amended patient information into company's computer database system.
  • Conducted in take and individual assessments of potential members.
  • Orchestrated full orientation for new members welcomed into the Boston Living Center's facilities, programs, and services,
  • Documented member grievances and presided over resolution of any and all incidents.
  • Conducted an outreach program for eligible members.
  • Processed program member identifcation cards.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Developed highly empathetic client relationships.
New Communities Services Inc.- On-Site Property Manager
Dorchester, MA06/2010 - 06/2013
  • Oversaw and managed fifty residential units
  • Coordinated with janitorial and engineering staff on maintenance and upkeep.
  • Delivered emergency 24-hour on-call service for tenants on building issues.
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
  • Verified income, assets and expenses and completed file tracking sheet for each applicant., including CORI / credit checks.
  • Collected all tenant rent payments and was responsible for their proper deposit.
  • Compiled maintenance and repair requests for submission for contracted agreements involving local contractors for bid proposals.
  • Prepared specifications, solicited bids and approved subcontracts for building services.
  • Conducted inspections of property grounds, buildings and equipment to identify maintenance concerns and direct timely repairs.
  • Kept records accurate, detailed and fully compliant with reporting requirements to meet all state, local and federal housing requirements.
Safe Haven Advocacy- Advocate
Boston, MA
  • Served women and non-binary individuals who currently and formerly experienced homelessness throughout the Cambridge, MA region
  • Committed to social justice, dismantling oppression, and strived within the company towards anti-racism
  • Worked with individuals to navigate services, build social connections, and helped them to make individualized proper life choices
  • Worked with participants to cope with domestic violence, mental illness, after-effects of child abuse, systemic oppression, and intergenerational trauma
  • Helped to staff the daytime program Safe Haven, which assisted participants with food, clothing, rest and hygiene
  • Helped to maintain safety within the premises for participants
  • Assisted participants in filling out housing applications, making referrals for outside services, and locating detox beds if needed
  • Accompanied participants during outside necessities such as doctor appointments, court hearings, and housing tours
  • Provided crisis intervention using a harm reduction approach, including assessment of danger and risk and a discussion about the tradeoffs inherent in any change
  • Visited participants in various locations, such as jail, home, or hospitals
  • Built authentic relationships with program participants, fellow staff members, and outside collaborations
  • Actively supported, challenged and communicated with teammates
  • Worked within the continuum of service providers to enhance the success and effectiveness of referrals between OTR and other programs
  • Exercised independent judgment, creativity in problem solving, and initiative in providing advocacy for all involved participants.
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Resume Overview

Companies Worked For:

  • Pine Street Inn
  • Hilderbrand Family Self-Help Center
  • Boston Living Center
  • New Communities Services Inc.
  • Safe Haven Advocacy

School Attended

  • Burdett Business School

Job Titles Held:

  • COUNSELOR
  • HOUSE MANAGER
  • MEMBER SERVICES COORDINATOR
  • On-Site Property Manager
  • Advocate

Degrees

  • Certificate Program : MA Executive Secretarial Program

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