Committed Counselor possessing a broad range of experience in delivering comprehensive case management to residents in substance abuse and homeless programs. Accomplished at fostering meaningful relationships and developing effective short-term and long-term plans to achieve client goals. Currently looking to leverage background and expertise to take next career step in management with a respected organization that rewards diligence and professionalism.
Skills
Exceptional communication and interpersonal skills
Encompass an outgoing personality
Possess a team-building attitude
Self-motivated professional
Creative and can work independently
Possess the ability to work with others
Mental health support
Crisis response
Adept at conflict resolution
Expertise in crisis intervention techniques
Education
Burdett Business SchoolBoston, MA, Expected in ā āCertificate Program:MA Executive Secretarial Program - GPA:
Made for Business Planning Program, Somerville, MA
Ability to utilize Microsoft Word, Excel, Medisoft, and online coding
Proficient in Microsoft Suite, Windows XP, Timberline, QuickBooks, Yardi, and ETO
Understanding of customer service needs in a health care environment
Certified in First Aid, C.P.I., C.P.R., A.E.D., Trauma-Informed Care and Narcan Training
Certified in Ethics and Boundaries
Certified in HIV and AIDS Prevention
Work History
Sul Ross State University - COUNSELOR Alpine, TX, 06/2015 - Current
Completed regular thirty-minute rounds, assisting with routine and random dry park safety checks
Supervised individuals in small group atmosphere to cultivate safety, independence and structure.
Intervened regularly with assistance regarding substance abuse issues and mental illness
Participated in a vigorous housing search for homeless residents
Assisted guests in accessing housing services and necessities such as food, clothing, tolietries and travel vouchers
Ensure the maintenance of a safe and clean environment at the front desk and all surrounding areas
Maintain all vital information in daily log for further review during shift changes
Facilitated smooth discharge by encouraging and reassuring clients throughout transitions.
Observed and monitored client behavior and responses to treatment.
Provided emergency response in crisis situations to diffuse tensions and prevent violence.
Connected clients with community service and resource agencies.
City Of Greeley - HOUSE MANAGER Greeley, CO, 06/2014 - 06/2020
Assisted residents with daily hygiene and living tasks, including basic living needs.
Responsible for performing a clean and harmonious living environment for residents.
Assist program participamts with various daily tasks as well as meeting the families' specific needs.
Oversaw cleanliness and orderliness of the facility, including room checks and chore checklists.
Oversaw and monitored full facet of the facility's rules, policies, procedures and protocols.
Assisted in housing searches with residents including keeping logged documentation.
Performed routine clerical tasks, such as answering phones, filing, photocopying, faxing, and writing memos.
Supervised residents preparing meals and handling chores and provided constructive feedback.
Managed intake and discharge paperwork and procedures for residents.
Entered and amended patient information into company's computer database system.
Conducted in take and individual assessments of potential members.
Orchestrated full orientation for new members welcomed into the Boston Living Center's facilities, programs, and services,
Documented member grievances and presided over resolution of any and all incidents.
Conducted an outreach program for eligible members.
Processed program member identifcation cards.
Directed incoming calls to internal personnel and departments, routing to best-qualified department.
Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Developed highly empathetic client relationships.
Aids Healthcare Foundation - On-Site Property Manager Melville, NY, 06/2010 - 06/2013
Oversaw and managed fifty residential units
Coordinated with janitorial and engineering staff on maintenance and upkeep.
Delivered emergency 24-hour on-call service for tenants on building issues.
Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
Verified income, assets and expenses and completed file tracking sheet for each applicant., including CORI / credit checks.
Collected all tenant rent payments and was responsible for their proper deposit.
Compiled maintenance and repair requests for submission for contracted agreements involving local contractors for bid proposals.
Prepared specifications, solicited bids and approved subcontracts for building services.
Conducted inspections of property grounds, buildings and equipment to identify maintenance concerns and direct timely repairs.
Kept records accurate, detailed and fully compliant with reporting requirements to meet all state, local and federal housing requirements.
Inova Federal Credit Union - Advocate Mishawaka, IN, -
Served women and non-binary individuals who currently and formerly experienced homelessness throughout the Cambridge, MA region
Committed to social justice, dismantling oppression, and strived within the company towards anti-racism
Worked with individuals to navigate services, build social connections, and helped them to make individualized proper life choices
Worked with participants to cope with domestic violence, mental illness, after-effects of child abuse, systemic oppression, and intergenerational trauma
Helped to staff the daytime program Safe Haven, which assisted participants with food, clothing, rest and hygiene
Helped to maintain safety within the premises for participants
Assisted participants in filling out housing applications, making referrals for outside services, and locating detox beds if needed
Accompanied participants during outside necessities such as doctor appointments, court hearings, and housing tours
Provided crisis intervention using a harm reduction approach, including assessment of danger and risk and a discussion about the tradeoffs inherent in any change
Visited participants in various locations, such as jail, home, or hospitals
Built authentic relationships with program participants, fellow staff members, and outside collaborations
Actively supported, challenged and communicated with teammates
Worked within the continuum of service providers to enhance the success and effectiveness of referrals between OTR and other programs
Exercised independent judgment, creativity in problem solving, and initiative in providing advocacy for all involved participants.
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