Enthusiastic leader with thirty plus years of experience planning, leading and improving various areas of business within retail, wholesale and ministry. Strategic in developing policies, managing outside and inside sales, warehouse activities as well as case management within a ministerial setting. Focusing on motivating staff and working with diverse personality types is a strength, as well as being culturally sensitive.
Skills
Team leadership
Employee training
Customer relations
Adapt to diverse groups
Social perceptiveness
Flexible schedule
Problem-solving skills
Able to persuade others effectively
Excellent people skills
Relationship building
Interpersonal skills
Exceptional customer service
Work History
Counselor, 07/2011 to 04/2016 University Of Vermont – Burlington, VT,
Provided comprehensive case management services, including creating treatment plans and connecting clients and families to appropriate resources.
Collected urine samples to test for substance use.
Developed goal-oriented educational and physical activity therapy groups to improve clients' level of functioning.
Facilitated group and individual therapy in outpatient setting.
Displayed sensitivity to cultural and linguistic needs of clients and families served.
Provided counseling and support to clients with drug and alcohol abuse issues.
Developed individual treatment goals based on history and diagnosis.
Led supportive group discussions and education sessions with alcohol and drug users and families.
Supervised staff of associates and resident assistants.
Connected clients with community service and resource agencies.
Senior staff member of residential treatment center for adults and teens with various addictions and substance abuse pathology.
Maintained caseload of more than ten client inpatient residents.
Observed and monitored client behavior and responses to treatment.
Conducted therapeutic individual and family therapy sessions.
Developed and implemented treatment plans and modified when needed.
Facilitated smooth discharge by encouraging and reassuring clients throughout transitions.
Mediated conflicts within families to clarify and resolve underlying issues.
Monitored client census by using daily Movement Report and recording admissions, discharges, doctor appointments and site visit data.
Involved clients' family members in planning social service programs.
Administered vocational activities for up to 60 men on and off campus.
Company Owner, 07/1994 to 06/2011 Chevron Federal Credit Union – Midland, TX,
Devised, deployed and monitored processes to boost long-term business success and increase profit levels.
Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs.
Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
Used print strategies such as newspaper ads, business catalogs and marketing brochures to bring in and capture new customer business.
Stayed current with market trends to determine opJessicaal pricing of goods and services and to capitalize on emerging opportunities.
Put together realistic budgets based upon costs and fees for effectively operating business.
Conducted target market research to scope out industry competition and identify advantageous trends.
Input income and expense details into industry specific software to track business finances and address variances.
Completed credit verifications and opened lines of credit to support and manage sales associates.
Reconciled daily sales, returns and financial reports with industry specific software.
Remedied tense situations and conflicts by employing conflict resolution skills.
Remained up-to-date on current automotive trends and attended 3-4 auto auctions throughout the southeast per week to view and purchase autos for resale.
Wholesale Account Executive, 03/1989 to 08/1997 Minor Tire & Wheel Inc. – City, STATE,
Leveraged social media and online resources to compile sales leads and research new territories. It was an emerging technology and I helped lead us into the new territory.
Liaised with the owner, retail mgrs. and outside sales team to drive continuous improvement in wholesale program.
Traveled throughout assigned territory to visit current customers and prospect for new business.
Prepared business transactions reports and expense records.
Managed sales pipeline and closing ratio to keep leads current and on track.
Fostered long-term relationships with customers to earn repeat business and encourage referrals.
Communicated with major accounts to review current business and grow sales.
Conducted cold calls to generate new accounts by selling benefits of products and services.
Established goals and objectives to promote planning and measure performance.
Investigated and resolved customer issues and complaints to retain customer business and preserve relationships.
Maximized business potential by providing excellent customer service and ensuring client retention.
Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
Education
High School Diploma: , Expected in 05/1987 West Morgan High School - Trinity, AL GPA:
: Business Administration And Management, Expected in Calhoun Community College - Tanner, AL GPA:
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
