Salon manager and advanced cosmetologist with over 10 years of successful experience in Cosmetology, salon management, and training. Recognized consistently for performance excellence and contributions to success in the beauty industry.
Skills
Strong Manual Dexterity
Nail Treatments
Cuticle Trimming Safety Knowledge
Strong Communication Skills
Cosmetology
Critical Judgment
Facials and makeup applications
Product expertise
Acrylic nail application master
Range of Motion Improvement
Relationship building and management
Customer service
Wig cleaning and styling
Physical Strength
Sales expertise
Weave trained
Advanced cosmetology trained
Standard waxing understanding
Anatomy
Clear communication
Esthetics
Hair conditioning and styling
Hair coloring expert
Physiotherapy
Bleaching, dyeing and tinting
Customer consultation
Manicures and pedicures
Male and female haircutting knowledge
Education
Dublin Scioto High SchoolDublin, OHExpected in 05/2002 – –High School Diploma: - GPA:
Ohio State School Of CosmetologyColumbus, OHExpected in 03/2011 – –Managing Cosmetology:Advanced Cosmetology - GPA:
Work History
Hyatt - Cosmetologist Pleasant Hill, CA, 03/2011 - Current
Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
Kept work areas, tools and equipment clean and properly sanitized to minimize risk and cross-contamination.
Assessed customer hair texture, treatment history and desired outcome to identify appropriate services.
Supported reception efficiency by taking phone calls, inputting appointments and collecting payments.
Evaluated client needs and recommended treatments and strategy to achieve desired result, while maintaining hair health.
Researched latest trends in hair and makeup to stay updated on color, style and technique.
Suggested treatments and styles to suit customers' appearance and desired look.
Maintained clients' treatment records and designed long-term care programs for return customers.
Answered phone calls and emails to schedule client appointments.
Processed payments by entering sales in register.
Increased salon profit by upselling and providing personalized care for return visitors.
Consulted with new clients, asking appropriate questions to understand needs and expectations for hair color, style and care.
Recorded notes for future reference, including customer preferences and services delivered.
Hyatt - Cosmetologist Pleasanton, CA, 06/2019 - 02/2020
Kept work areas, tools and equipment clean and properly sanitized to minimize risk and cross-contamination.
Assessed customer hair texture, treatment history and desired outcome to identify appropriate services.
Supported reception efficiency by taking phone calls, inputting appointments and collecting payments.
Evaluated client needs and recommended treatments and strategy to achieve desired result, while maintaining hair health.
Researched latest trends in hair and makeup to stay updated on color, style and technique.
Suggested treatments and styles to suit customers' appearance and desired look.
Maintained clients' treatment records and designed long-term care programs for return customers.
Answered phone calls and emails to schedule client appointments.
Processed payments by entering sales in register.
Increased salon profit through upselling and providing personalized care for return visitors.
Sanitized and organized station and tools.
Recorded notes for future reference, including customer preferences and services delivered.
Smart Style - Salon Manager Springfield, IL, 04/2014 - 07/2016
Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
Conferred with customers to assess requirements and recommend specific services.
Achieved personal sales goals by upselling products to meet individual needs.
Set and optimized schedules to meet coverage needs and effectively align employee strengths with business needs.
Grew customer numbers and boosted loyalty with strategic engagement and marketing strategies.
Coached and trained employees to optimize performance and achieve demanding business objectives.
Worked to continuously increase salon business through effective sales, service and operations policies.
Analyzed patrons' hair and physical features to determine and recommend beauty treatments and hairstyles.
Handled employee scheduling and coverage needs during business hours.
Promoted business through marketing initiatives, including use of social media.
Controlled inventory by tracking expenses, purchases and shelf stock.
Met with customers to discuss upcoming events and style requirements.
Oversaw daily operations of salon, including employee performance, facility cleanliness and sales.
Provided staff coaching, mentoring and consultation to enhance performance and professional development.
Cut and styled hair for both male and female customers of all ages according to individual preferences and latest styles.
Consistently received positive feedback from guests on performance reviews.
Devised, deployed and monitored processes to boost long-term business success and increase profit levels.
Maximized business efficiency by completing thorough and accurate daily management tasks such as overseeing registers, organizing inventory and delegating tasks.
Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
Scheduled employees to maintain adequate coverage during business hours.
Maintained excellent customer service standards to win customer loyalty and retention and build customer base.
Answered phone calls and emails per day by taking detailed messages and relaying messages to appropriate personnel.
Maintained general appointment calendar and set shift schedules.
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