Corporate Account Household Goods Move Coordinator Resume Example ARPIN INTERNATIONAL GROUP, INC

CORPORATE ACCOUNT HOUSEHOLD GOODS MOVE COORDINATOR

Professional Summary

Experienced relocation coordinator with over 19 years of experience in relocation industry. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. My goal is to obtain a long-term position in which I can make the most of my talents and skills. I would like to be a part of an organization and team which understands the connection between company values, mission, employee's, and its customers.

Skills

Microsoft Office environment.
Accounting, Payroll
Detail oriented
Email
Clerical, Supervisory
Strong communication skills, Team player
Consultant, Time management
Excellent customer service
Schedule Coordination

Customer Service
Decision making
Billing, Receptionist
Event Planning
Filing
Interpersonal skills, Phone
Creative problem solving, Transportation
Organizational skills

Work History

Corporate Account Household Goods Move Coordinator04/2018 to 09/2020
ARPIN INTERNATIONAL GROUP, INC – PHOENIX, AZ

Responsible for providing door-to-door coordination of domestic household goods shipments.
Managing relocations for corporate clients, agents, and individuals.
Counsel clients on current procedures, account policies, acting as main point of contact for client and customer, providing estimates and bids, booking, routing, and completion of shipments, as well as billing and accounting related functions for same.
Handle door to door relocations for client accounts, including phone, fax, email contact with customer, agent, account & vendors.
Issue reports as required.
(status, weekly status, monthly).
Maintain up to date files, including computer system, move files, account contract & reports, vendor and agent rates, customs regulations.
Input all relevant information into STAR and ACCESS systems.
Responsible for accurate rating of shipments, review & authorization of all invoices for door to door relocation.
Extensive customer contact by phone, fax, email.
Planning & routing the relocation and storage.
Issuing documents to manage the relocation.
Advising the customer of Account policy & restrictions.
Requesting exceptions to policy as needed.
Handling special requests and problems as they arise.
Team player, exchanging up to date information as needed, assisting colleagues as needed.

Household Goods Assignment Desk Coordinator05/2004 to 03/2018
BGRS / BROOKFIELD GLOBAL RELOCATION SERVICES / PRUDENTIAL RELOCATION – SCOTTSDALE, AZ

Responsible for the assignment of both International and Domestic moves for the entire BGRS organization globally.
Appropriately distribute transportation business to suppliers on a daily basis in accord with supplier scorecard performance and management direction.
Comply with client direction to use discretionary or mandated suppliers in accordance with current contract agreements.
Create and maintain the “client assignment guide” which contains pertinent information regarding client policy, insurance, and assignment instructions for all international business.
Ensure all moves are acted upon for assignment within one business day of receipt to the Assignment Desk.
Maintain daily booking logs for domestic and international moves as directed.
Develop and distribute weekly, monthly, quarterly, annual, & ad hoc booking reports on a regular basis, and/or as directed.
Address and help resolve discrepancies/errors in client information, policies, or profiles immediately with Director, Manager, or Client Services consultant.
Support the Global Transportation Services Team with projects, reports, data pursuit/capture/dissemination.
Assist manager with tariff comparison to view cost savings that potential could be rolled out to clients.
Prepare assignment data for executive level review.

Transportation Auditor07/2001 to 05/2004
BGRS / BROOKFIELD GLOBAL RELOCATION SERVICES / PRUDENTIAL RELOCATION – SCOTTSDALE, AZ

Manage the billing/auditing process for transportation invoices.
Audit invoices - conduct post move invoice audit using Winfield software, maintain data integrity, primary contact for HHG suppliers regarding billing issues, reconcile pre-authorized move services to invoice, investigate and resolve invoicing issues.
Acted as the “client directed” auditor for several accounts and participated in conference calls with these clients.
Insure accuracy of client policy – work with account managers to update and maintain accuracy.
Secure invoices and ensure they are processed on a timely basis.
Clerical Work - generate reports (i.e.
Client, supplier) as needed.
Internal Customer Service - on-going communication with HHG Move Specialists, provide back up to the HHG Move Specialists.
Assisted the ROAD billing team w/ the clean-up of the transportation aging reports.

Service Office Administrator / Supervisor05/1993 to 06/2001
Policy Counseling, I-10 INTERNATIONAL TRUCKS, INC – PHOENIX, ARIZONA

Service office administrator and supervisor of the company receptionist and cashier.
Worked in the accounting dept., back up receptionist, and filled in as cashier.
Responsibilities included tracking of time for all technicians and parts dept.
Employees.
Invoicing/closing all repair orders.
Preparing payroll for the service and parts dept.
Employees, tracking sick and vacation time used for said depts.
Posting of sublets, tracking/cleaning the sublet schedule, cash account schedule, and all warranty schedules.
Write up and keying of journal entries, coding/keying of all warranty credit memos, parts warranty claim entry, and “tearing down”, mailing, and filing of all repair orders.
As the supervisor of the receptionist and cashier held weekly “mentor” meetings to review responsibilities, set goals, and help develop the employees to their full potential.
Also responsible for determining their raises and submitting their annual reviews.
Served as a member of the Health Insurance and Phone Committees, and headed the Records Retention Committee and the Event Planning Committee.
On the insurance & phone committees, I helped make decisions as to what would best serve the company's and employee's needs.
By heading the records retention committee, I made sure that records were destroyed when their expiration dates had been met and maintain the storage trailer along with a logbook so that documents could be found easily.
On the event committee, I was in charge of planning the company's annual Spring Family Picnic and the Christmas Party.

Education

High School Diploma1986MARYVALE HIGH SCHOOL- PHOENIX, ARIZONAGPA: 3.5, served on various planning committees, and served as co-captain of the cheerleading squad.

Certificate of Achievement2000Office Training- Phoenix, AZ

Microsoft Excel / Microsoft Word - Phoenix, Arizona

Attended and excelled in intermediate and advanced Excel and Word for Windows classes

Certificate of Achievement2000LEADERSHIP MANAGEMENT INC. - ATTAINMENT, INC. - PHOENIX, ARIZONA

Professional development completed in time management, effective communication, and effective supervisory management courses.

Resume Overview

Companies Worked For:

ARPIN INTERNATIONAL GROUP, INC
BGRS / BROOKFIELD GLOBAL RELOCATION SERVICES / PRUDENTIAL RELOCATION
Policy Counseling, I-10 INTERNATIONAL TRUCKS, INC

School Attended

MARYVALE HIGH SCHOOL
Office Training
LEADERSHIP MANAGEMENT INC. - ATTAINMENT, INC.

Job Titles Held:

Corporate Account Household Goods Move Coordinator
Household Goods Assignment Desk Coordinator
Transportation Auditor
Service Office Administrator / Supervisor

Degrees

High School Diploma 1986
Certificate of Achievement 2000
Certificate of Achievement 2000

Corporate Account Household Goods Move Coordinator Resume Example

Resume Score: 80%

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