Coordinator Of Substance Abuse Program Resume Example

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(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary

Bilingual Customer service Professional with over 15 years of experience in the utility industry solving problems creatively and using tact and diplomacy to achieve operational excellence while maintaining the standards of business controls and fostering a safety-conscious zero-harm workplace. Great team player comfortable thriving in competitive, fast-paced environments. Expert in handling direct customer inquiries, implementing customer service policies, and executing financial responsibilities. Knowledge of federal regulatory compliance and procedures. Strong performance record of leading, managing , and motivating union employees to excel while providing a plus one customer experience to every internal and external customer.

  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Eastern Gateway Community College Steubenville, OH Expected in 10/2020 Associates of Applied Business : Business Administration And Management - GPA :
  • Graduating Summa Cum Laude.
  • Member of Phi Theta Kappa Honor Society.
  • Degree focus in Human Resource.
  • Graduating with 4.0 GPA.
  • Presidents List every Term from start of degree until present.
John Dewey High School Brooklyn, NY Expected in 01/1998 High School Diploma : - GPA :

John Dewey High brooklyn, NY USA Not specified School

  • First Aid/CPR Certified
  • Labor assistance Professional Certification ( LAP-C ) From The Labor Assistance Professionals
  • National Certified Peer Recovery Support Specialist (NCPRSS) from NAADAC (The National Association for Alcoholism and Drug Abuse Counselors)
  • HAZWOPER OSHA Certified
  • Valid Drivers License with Impeccable driving record
  • CASAC Trainee Certification (CASAC- T) From OASAS ( Office of Addiction Services and Supports

    I have maintained a 4.0 GPA since starting college and have been placed on the president's list every term. I will graduate SUMMA CUM LAUDE in October of 2020 with an Associate of Applied Business. I am in school for Business Management with a Human Resource Focus. In November of 2019, I was honored by the National Council of Alcoholism and Drug Dependence of Westchester County and by Adrea Stewart Cousins, which represents the 35th district in N.Y. She serves as the Senate majority leader in the New York State Senate and is the temporary president. I was honored for my service to the community for making a difference in helping people who suffer from substance use disorder become a better version of themselves living free from alcohol and drugs.

Work History
Emerald Expositions - Coordinator of Substance Abuse Program
Rye, NH, 05/2017 - 07/2020

Offered plus one customer experience to every internal and external customer.

  • Lead substance abuse program.
  • Managed Substance Abuse Counselors under collective bargaining rules.
  • Was responsible for the coordination and operation of the Chemical and Substance Abuse Program.
  • Coordinated and managed work activities and presentations for counselors.
  • Created and facilitate presentations on Alcoholism and Substance use Disorder.
  • Presented in business safety meetings , and VP expanded staff meetings
  • Provided counseling and support to clients with drug and alcohol abuse issues.
  • Taught Substance Abuse module in systems of safety class at Con Edison's Learning institution.
  • Interacted and met with Senior VP's, VP's, and all level of management to work on reinstatement of terminated employees.
  • Responsible for scheduling
  • Ensured counselors were at expected locations.
  • Assisted managers with treatment reports.
  • Trouble shooting with managers on issues involving non-compliance with Con Edison and Department of Transportation protocol.
  • Organized quarterly compliance reports.
  • Responded to company emergencies as required.
  • Displayed sensitivity to cultural and linguistic needs of clients and families served.
  • Developed individual treatment goals based on history and diagnosis.
  • Provided comprehensive case management services, including creating treatment plans and connecting clients and families to appropriate resources.
  • Guided clients in effective therapeutic exercises integrated from Cognitive Behavior Therapy and Dialectical Behavior Therapy (DBT).
  • Directed family-centered, strengths-based, culturally competent and individualized intakes and assessments.
  • Monitored corporate and DOT covered employees on the 5 year on call follow up program.
  • Extensive knowledge of 49 CFR part 40 and PHMSA and FMCSA covered employees.
  • Lead internal and external educational seminars and lectures.
  • Managed caseload of over 150 employees with substance use disorder and co-occurring disorders.
  • Reviewed presentations weekly and sent to VP of Human Resources which assisted organization in meeting KPI goals regarding program outreach.
  • Liaison between company and treatment centers.
  • Negotiated rates with treatment centers to align with organizational budget.
  • Promoted a zero-harm work culture.
Consolidated Edison Company Of NY Inc - Senior Electrical Distribution Technician
City, STATE, 11/2004 - 05/2017
  • Over 16 years experience demonstrating strong customer focused responsibilities.
  • Provided a Plus one customer experience to all internal and external customers.
  • Extensive Knowledge and use of CIS (Customer Information System).
  • Use of CPMS ( Customer Project Management System)
  • Extensive use of Microsoft Suite
  • Promoted a zero-harm workplace ideology by focusing on the importance of safety and policy adherence.
  • Inspected work locations for health and safety hazards and reported irregular conditions to supervisors and CATS (Clear Access Tracking System)list.
  • Resolved escalated customer complaints.
  • Interacted with all levels of management
  • Shop steward with extensive knowledge of the collective bargaining agreement for UWUA Local 1-2.
  • Lead team of junior and senior mechanics in PSC mandated work.
  • Assisted mechanics in technical and analytical problem solving and served as an subject matter expert on meter work orders.
  • Monitored high profile accounts such as Board of Education , New York Transit using LPDS to ensure meters were communication and loading billing data.
  • Implemented processes that improved employee productivity and prioritized work to meet deadlines and targets.
  • Scheduled work according to business needs and adjusted schedule to minimized financial impact to organization.
  • Trained and coached junior mechanics on an ongoing basis by providing timely feedback to ensure productivity is met.
  • Testing and trouble shooting of self contained mechanical, hybrid and solid state electric meters.(120 volt, 240 volt and 265 volt meters).
  • Testing of meters using a Fisher Pierce Portable Watt-hour Test Box for PSC mandated work and complaint tests.
  • Scheduled appointments with customers and contractors to install meters and special work orders.
  • Tracked internal and external milestones and progress with projects to ensure KPI's were met.
  • Testing of meters using RD-21 Watt-hour Test box.
  • Inspect and trouble shoot meters to complete RIC-84's generated from various departments and call center.
  • Installation of meters for new electrical service and upgrade.
  • Installation of NET meters and involvement in inspections of Photovoltaic Systems.
  • Knowledge of renewable energy and energy storage units
  • Project management for installations of up to 400 electric meters.
  • Delegated work to contractors and served as liaison between contractors and company.
  • Ensured that contractors installations of electrical equipment were in compliance with company and governmental regulations.
  • Testing, trouble shooting and installation of current transformer meters.
  • New sets- involving wiring up current transformers.
  • Same testing and trouble shooting as self contained meters.
  • Current Transformer reconnects.
  • Replacements involving bottom fed socket adapter meters, inspecting and checking all connections.
  • Load at calls- comparing amperage load against load on meter.
  • Installation and trouble shooting of high tension metering.
  • Performed final inspections on electrical equipment along with energy service department.
  • Collaborated with customer operations and various departments in response to customers needs and concerns.
  • Reported shared meter conditions to proper channels and provided guidance to customers.
Pathmark Inc - Customer Service Manager
City, STATE, 08/2000 - 10/2004

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Resume Overview

School Attended
  • Eastern Gateway Community College
  • John Dewey High School
Job Titles Held:
  • Coordinator of Substance Abuse Program
  • Senior Electrical Distribution Technician
  • Customer Service Manager
  • Associates of Applied Business
  • High School Diploma