Bilingual Customer service Professional with over 15 years of experience in the utility industry solving problems creatively and using tact and diplomacy to achieve operational excellence while maintaining the standards of business controls and fostering a safety-conscious zero-harm workplace. Great team player comfortable thriving in competitive, fast-paced environments. Expert in handling direct customer inquiries, implementing customer service policies, and executing financial responsibilities. Knowledge of federal regulatory compliance and procedures. Strong performance record of leading, managing , and motivating union employees to excel while providing a plus one customer experience to every internal and external customer.
I have maintained a 4.0 GPA since starting college and have been placed on the president's list every term. I will graduate SUMMA CUM LAUDE in October of 2020 with an Associate of Applied Business. I am in school for Business Management with a Human Resource Focus. In November of 2019, I was honored by the National Council of Alcoholism and Drug Dependence of Westchester County and by Adrea Stewart Cousins, which represents the 35th district in N.Y. She serves as the Senate majority leader in the New York State Senate and is the temporary president. I was honored for my service to the community for making a difference in helping people who suffer from substance use disorder become a better version of themselves living free from alcohol and drugs.
Offered plus one customer experience to every internal and external customer.
John Dewey High brooklyn, NY USA Not specified School
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